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Volunteer Opportunity

Service to Armed Forces: Hero Care Network Caseworker

Posted by

American Red Cross - Virginia Region


New
|
Published 5 months ago

Recurring
A few hours per month

Purpose: Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.


Reports To / Partners With: Local Red Cross Leadership/Hero Care Center Regional leadership


Key Responsibilities: Provide service at the Chapter or Hero Care Network Center:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
  • Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
  • Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
  • Make follow-up calls to military members and/or families to determine additional needs; log case notes.
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment: Flexible, with a scheduled commitment


Qualifications:

  • Successful American Red Cross background check
  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

Training:

  • Orientation to the American Red Cross
  • Specific SAF on-line casework and case management system training
  • Specific SAF classroom training regarding practices, policies and procedures
  • SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.)
  • Familiarization with the SAF Manual (ARC 1295)
  • Diversity, Sensitivity and Awareness eLearning (Recommended)

Please Apply at: https://volunteerconnection.redcross.org

Purpose: Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up…

Details at a glance

  • Remote Possible
  • Training Provided

Location

Richmond, VA

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