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Caseworker for Military Families

Posted by
American Red Cross of Central Texas | Austin, TX
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American Red Cross of Central Texas


New
|
Published 5 months ago

Start Date

May 21, 2019

Time Commitment

A few hours per week

Duration

Long-Term (6 months-1 year)


Do you have a passion for helping our military personnel? Do you have quality customer service skills and look for ways to improve the lives of other people? Are you comfortable talking to clients on the phone or in-person?

 

If you said yes to these questions then our Hero Care Regional Caseworker Critical Community Services position might be the right volunteer position for you. This role helps ensure military families' needs are met when faced with an urgent need. Below is a description of the volunteer position and skills needed to fulfill this role. Please complete an American Red Cross volunteer application by visiting https://volunteerconnection.redcross.org to start the process of volunteering.

Volunteer Role Description:

  • Maintain strict confidentiality of any case notes, names and other personal information
  • Understand and apply the Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support the critical community services which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Required Training: (All Red Cross trainings listed below are free)

  • Introduction to SAF Case Management
  • Basic Guide to the SAF Client Assistance Manual
  • Protecting Personal Information
  • ECC Military Cultural Competency 101
  • Military Cultural Competency 201
  • SAF Case Management System – SAF Agent
  • SAF Casework: The Client Centered interview
  • SAF Casework: Critical Community Services
  • SAF Casework: Critical Community Services-Knowledge Check
  • On-the-job Training

Do you have a passion for helping our military personnel? Do you have quality customer service skills and look for ways to improve the lives of other people? Are you comfortable talking to clients on the phone or in-person?

 

If you said yes to…

Details at a glance

  • Remote Possible
  • Training Provided
  • Language / Cultural Support Available
  • Groups Welcome
  • Families Welcome
  • International Volunteers Welcome

Location

American Red Cross serving Central Texas

2218 Pershing Drive, Austin, TX 78723

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