Volunteer Hotline Counselor (Phone or Web Chat)

Published

09/13/2018

Time Commitment

A few hours per week

Duration

Long-Term (6 months-1 year)

Address

Boston
Massachusetts
United States

Description

Our 24-hour phone hotline receives over 3,700 calls per year that are primarily answered by volunteers like you. Volunteers provide crisis counseling and support for survivors of sexual assault and harassment, and their significant others. They also provide resources and referrals to callers.


In November 2018, we'll be upgrading our our oldest service as we launch our web chat hotline, through which volunteers will provide crisis counseling via online chat, so we are also seeking web chat hotline volunteers. You’ll be part of getting this newest version of our oldest service off the ground and helping us navigate its growth! Volunteers who complete training before the web chat hotline is operational must be comfortable taking phone hotline shifts until the web chat function is up and running.


We are currently seeking hotline volunteers of all genders. Bilingual in English and Spanish a plus.


Phone hotline requirements and details:


  • Complete 40-hour Rape Crisis Counselor training and a “buddy” shift after graduation from training.
  • Attend two mandatory 1.5-hour peer supervision meetings each month.
  • Sign up for at least one regular weekly shift. Shifts are usually about five hours in length, and every shift gets calls. Shifts are available 24 hours a day.
  • Have access to a landline or a cell phone for use during your shift in a private, secure location.
  • Be available for a set time every week that you are taking calls. You know exactly when your shift begins and ends; calls can be taken from your home.


Web chat hotline requirements and details:


  • Complete 40-hour Rape Crisis Counselor training and a “buddy” shift after graduation from training.
  • Attend two mandatory 1.5-hour peer supervision meetings each month.
  • Possess typing skills and be comfortable with communicating via online chat.
  • Sign up for at least one regular weekly shift. Shifts are usually about five hours in length, and every shift will get chat requests.
  • Able to travel to Waltham or Boston location or have access to stable internet access and a computer if not on site.

Remote

Ok

Benefits

  • Training Provided

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