HICAP Volunteer Counselor Program



Start Date


End Date


Time Commitment

A few hours per month


Long-Term (6 months-1 year)


520 South Lafayette Park Place
Suite #214
Los Angeles
United States


The California Health Insurance Counseling and Advocacy Program (HICAP) is a statewide program that provides free Medicare information, education and counseling to Medicare beneficiaries and their families.

Administered at the state level by the California Department of Aging, the HICAP Program is supported by state and federal funding. California’s HICAP Program is part of the national Medicare State Health Insurance Assistance Program (SHIP), a network of Medicare assistance programs in all 50 states in the United States.

The Medicare SHIP Program is administered by the federal Administration for Community Living (ACL). The Center for Health Care Rights (CHCR) contracts with the City and County of Los Angeles Area Agencies on Aging to deliver free HICAP/SHIP services throughout Los Angeles County.

The HICAP Volunteer Counselor Program plays a critical role in CHCR’s delivery of HICAP services. Placed at more than 25 community sites throughout Los Angeles County, HICAP Volunteer Counselors help Medicare beneficiaries understand their Medicare, Medicare Part D, private insurance options and assist low-income individuals access programs that will help with their medical expenses.

All HICAP services are provided free of charge.

CHCR’s HICAP Volunteer Counselors have helped thousands of beneficiaries better understand their Medicare.


Training Provided

How To Apply


To participate in CHCR’s HICAP Volunteer Counselor Program, interested community members must complete an Initial Training Program and Internship and must be registered as a HICAP Counselor by the California Department of Aging.

HICAP Volunteer Counselors provide a minimum of 8-12 hours of HICAP counseling hours each month at a community placement site and participate in HICAP continuing education and outreach activities.