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Marketing And Customer Service Trainer - Volunteer in Myanmar (Canadians Only)

Posted by
Cuso International (Headquarters) | Myeik, Tanintharyi Region, Myanmar [Burma]
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Cuso International (Headquarters)


New
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Published 5 months ago

Location Myeik, Myanmar

Start Date May - Jul 2019 (flexible)

Length of Placement 6 Months

Language Requirements English

Open to Canadian Citizens and Permanent Residents of Canada only


The Volunteer’s Role 

Opening a restaurant in a small town can be quite difficult. As an owner, you must deal with challenges such as unskilled staff and specific customer needs. In a tourism-centered town like Myeik, the high and low seasons can make or break you.

Mergui de Kitchen is the only truly European-style restaurant in Myeik. They serve local and international travelers with delicious westernized food as well as local delicacies. The owner, who has traveled and worked in restaurants in western countries, is finding it challenging to develop a business plan to increase income while also meeting the needs of local customers during its low season.

As the Marketing and Customer Service Trainer, you'll provide technical support to the owner and its staff, especially the Restaurant Manager so that local staff can have continuous training in customer service, basic English, and on-the-job support and professional development. In addition, you'll carry out market research of local restaurants, create advertisements and support the owner in developing a marketing strategy for the restaurant.


As a volunteer, you will:

- Conduct market research of local restaurants in Myeik to develop improved strategies of the business and identify other potential partners for Cuso International to work with in Myeik.

- Develop the brand of the restaurant, including promoting the business through social media as well as develop printed materials for marketing.

- Create a Customer Service Training and Manual, including how to treat customers, taking orders, how to deliver food and beverages, how to give recommendations for menu options, among others.

- Teach basic conversational and customer service-related English for staff and surrounding organizations to attract expatriate customers.


Essential Academic Qualifications:

- University degree in Hospitality Management, Marketing and/or relevant experience


Essential Professional Background:

- Experience in hospitality, business start-ups and/or training

- Experience in culinary arts training and/or food and kitchen hygiene & safety

- Experience in digital media, communications, marketing and promotion

- Demonstrated experience of working with multi-cultural, multi-disciplinary teams


Support Package

- Modest monthly living allowance (varies depending country)

- Accommodation while in placement

- Return airfare and visa/work permit costs

- Cost of required vaccinations, antimalarial medication and health insurance

- Pre-departure training and in-country orientation

- Travel and accommodation for reintegration debriefing weekend

- Modest support for accompanying partners and dependents going on placement with you for 12 months or longer (Return flight, emergency medical insurance, vaccinations)

- Access to Employee Assistance Program while in placement and upon return

- Cuso International assessment day (Candidates must cover the first $200 of the most cost-effective travel expenses and all accommodation costs).

- Travel and accommodation for the five-day pre-departure training course and for in-country orientation

 

Location Myeik, Myanmar

Start Date May - Jul 2019 (flexible)

Length of Placement 6 Months

Language Requirements English

Open to Canadian Citizens and Permanent Residents of Canada only


The Volunteer’s Role 

Opening a restaurant in a small…

Details at a glance

  • Fee Required
  • On-site Location
  • Stipend Provided
  • Training Provided
  • Housing Available
  • Language / Cultural Support Available

Location

Myeik, Tanintharyi Region, MM

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