Times of day
A few hours per week
Long-Term (6 months-1 year)
Various Mealsites Throughout Kitsap County from Kingston to Burley
2817 Wheaton Way, Suite 208
MEALS ON WHEELS KITSAP (MOWK)
VOLUNTEER JOB DESCRIPTION - COMMUNITY DINING HOST
Employing excellent customer service skills, the Host ensures each diner and prospective diner feels welcomed to the community dining site; encouraging and supporting future reservations. The Host acts both in their specific job capacity to support the administrative needs of the site ensuring all paperwork is completed and correct AND works as a member of the team to support friendly and timely service to the diners. This position is expected to: share the values of excellent service, adhere to current program standards and procedures; and on occasion, support the community dining team with other duties as needed (more than a meal).
- Greet and welcome diners by name to the meal site and thank them upon leaving
- Mark attendance, encourage future reservations, make needed notes on the reservation sheet
- Distribute and collect the PIF and NDRA on all new diners
- Review all communications and paperwork, including client rolodex cards, that comes in the blue envelope and makes sure this is stored/shared/distributed as intended
- Be knowledgeable and able to communicate MOWK policies, events, community services, and available assistance to clients and MOWK staff
- Correctly count and receipt donations and diner fees and make change as needed
- Support the Server with clean and sanitary dining site preparation, meal service, making coffee, etc.
- Complete supply inventory form after each meal service, if needed
- Follow prescribed procedures for recording volunteer hours, collecting all site forms at the end of the month to send back to the office
- Participate in the annual required volunteer training and any additional training/in service opportunities to increase job knowledge and skills
SKILLS AND QUALIFICATIONS:
- Practice excellent customer service standards that exemplify MOWK’s motto “more than a meal”
- Demonstrate a high standard of personal cleanliness and hygiene
- Be an active listener and keen observer, especially with understanding the needs of senior adults
- Communicate clearly both orally and in writing
- Treat others with respect and kindness at all times, remaining calm in stressful situations
- Work cooperatively and supportively with other volunteers
- Ability to understand, administer, and communicate basic MOWK service qualifications and requirements such as, diner donations/fees, reservation procedures, and basic bookkeeping
- Possess a current Kitsap County Health Department Food Handler’s Card
- Must pass criminal history background check annually
The Meals Program Coordinator will provide primary supervision for the Host; however, other MOWK staff members are available to help the volunteer interpret the policies and procedures if needed. The Volunteer Coordinator will provide opportunities for training and experience.
The position of Host requires the volunteer to be on site at 11 AM and to finish after all diners have left the meal site, approximately 1 PM. The job requires a commitment of one day each week on a regular basis, or if the volunteer is a substitute - be available to work at various sites on an as needed basis. For more information, contact the Volunteer Coordinator at the MOWK office (360) 377-8511 or toll free (888) 877-8511.
- Training Provided
How To Apply
Prospective volunteers are encouraged to contact us at (360) 377-8511 and speak with the Volunteer Coordinator prior to submitting an application.
Volunteer Application Packets may be downloaded from our website at: www.mealsonwheelskitsap.org, and mailed back to our listed address. Or, if unable to print from a computer, please call to ask that an application be mailed to you.
Volunteers serving within the Community Dining Program are required to obtain a Food Handler's Card. MOWK will reimburse the $10 fee, once the volunteer is assigned and working. More information on where to obtain a valid card for Washington State is provided at the Volunteer Orientation.
There are usually 2-3 volunteers assigned for each meal site. Due to health standards, this position is not a fit for families with young children. Please contact MOWK for volunteer opportunities appropriate for groups and families.