Volunteer Intake Specialist



Start Date


Times of day

Weekday Afternoons

Time Commitment

A few hours per week


Long-Term (6 months-1 year)


305 Seventh Avenue, 14th floor
New York
United States


The Partnership for the Homeless is committed to partnering with the faith community, neighborhood-based organizations, business, and government to attack the root causes of homelessness and empower homeless people to leave the city's streets and shelters for lives of independence and financial stability. The goal of the Economic Opportunities Program (EOP) is to give clients access to necessary skills, training, and support. By leveraging existing workforce and educational tools while using established, evidence-based methodologies we help clients achieve and maintain sustainable self-sufficiency. 


The Intake Specialist will work in a supportive role to the EOP team by assisting incoming EOP clients through the EOP Intake Process. The Intake Specialist meets with clients in one-on-one, in-person meetings as well as over the phone to complete the following forms: EOP Intake Assessment and the Vocational Needs Survey. The EOP team will then use the information provided in these forms to determine which EOP service best fits each client’s stated goals.  



·      Completes client intake forms with incoming EOP clients via one-on-one, in-person interviews or phone interviews

·      Schedules follow-up calls and multiple appointments as necessary to complete EOP intake forms 

·      Tracks completion progress in database management system

·      Encourages the free exchange of information in a comfortable and safe environment with no fear of judgment, criticism, or breach of confidentiality

·      Consults with EOP Director regarding expectations, challenges, and process improvements

·      Adheres to all guidelines related to quality-control and process improvement requirements




·      Superior verbal and written communication skills

·      Ability to structure time and manage a schedule in an organized, efficient manner

·      Ability to effectively use various computer-based applications

·      Ability to work independently, with minimal direction and oversight

·      Strong organizational skills and punctuality to scheduled work sites

·      Belief in the mission of The Partnership for the Homeless along with a desire to give back to the community through a demonstrated commitment to social and economic justice

·      Ability to accept and work with people of diverse backgrounds

·      Ability to set and uphold personal and professional boundaries while fostering the personal and professional growth of others


Training Provided

How To Apply



Please send resume and cover letter to Janice Tosto at jtosto@pfth.org