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Technology & Operations Associate

Publicado por
Elevate
|
Washington, DC
Nuevo
|
Publicado hace 20 días

As nonprofits across the country continue to respond and adapt to COVID-19, Elevate's work supporting the grant programs of our nonprofit clients is more important than ever. We continue to meet virtually with clients and launch new partnerships. Learn more about joining our team.

About Elevate

Elevate is a small business serving a critical niche in the nonprofit sector. Our unique team model is designed to provide affordable and impactful foundation fundraising strategy and grant writing capacity to our nearly 100 nonprofit clients in need of sustainable funding to carry out their social change missions.

In 2020 and 2021, Elevate transitioned to a fully distributed workforce, with staff now in over a dozen states around the country. As a result, our technology infrastructure is rapidly evolving. We are now hiring our first ever Technology & Operations Associate. 

Overview of Position

This role is designed to assist in the day-to-day operations of computers and other hardware, software and cloud applications, and tech security and risk mitigation and other tech-related tasks. This role is also a key team member supporting our operations department leadership in implementing new technologies and process improvements to keep up with Elevate’s growth. This is a new position and Elevate is looking for an enthusiastic and self-motivated team member with 1-3 years of experience in technology and systems management. 

As a member of Elevate’s 7-member Operations team, the Technology & Operations Associate also works closely with Elevate’s operations staff, and reports directly to Elevate’s Vice President of Finance & Operations. 

Job Requirements

  • Full-time position
  • Washington, DC based 
  • Required to work 1-2 days per week in an office environment
  • 1-3 years of experience in a technology or systems role 
  • A strong knowledge and proficiency in Google Workspace and Apple products
  • Familiarity with Zoom, Dropbox, Salesforce and other cloud platforms 
  • Self-starter attitude exercising resourcefulness and problem solving skills
  • Ability to work independently as well as in a team environment
  • Customer service skills to include strong communication skills
  • Ability to juggle multiple competing priorities effectively 

Key Responsibilities & Duties

Operational Responsibilities: 

  • Manage Elevate’s IT helpdesk, including with routine office hours, both virtual and in-office
  • Track all technology inventory for a distributed workforce - including 70+ leased Apple Mac laptops, and various office equipment using Mosyle (device management software) 
  • Manage Elevate’s technological assets, including purchasing, leasing, deploying, redeploying, etc. of computers and other hardware
  • Implement Elevate’s device management program, including initial set-up, using Mosyle
  • Serve as an administrator on all of Elevate’s IT tools, including Google, Dropbox, Zoom
  • Provide day-to-day management and tech support for all of Elevate’s IT tools, including Google, Dropbox, Zoom, and more
  • Maintain Elevate’s existing intranet, and support operations team in improving the intranet

Training Responsibilities: 

  • Onboard and offboard staff members on all of Elevate’s IT tools, platforms, and systems
  • Provide ongoing training, tips, and refreshers for staff on all of Elevate’s IT tools, platforms, and systems, general IT security, Mac computer use, and related topics
  • Keep up to date with technology industry best practices and standards

Strategic Responsibilities:

  • Conduct technical research and promote solutions to improve efficiency for IT operations, users, and clients
  • Develop, implement, and maintain technical documentation, manuals, and IT policies, processes, and procedures under the supervision of Elevate’s Vice President of Finance & Operations
  • Support Elevate’s Vice President of Finance & Operations in managing Elevate’s technology budget efficiently 
  • Support Elevate’s Vice President of Finance & Operations on researching best practices related to cyber-security and risk mitigation 
  • Lead Elevate’s Technology Team, which is responsible for monitoring Elevate’s current technology assets and projects, and implementing new tech-related projects
  • Assess tech-relates vendors, and maintain some vendor relationships under the supervision of Elevate’s Vice President of Finance & Operations 
  • Create technology policies, processes, and procedures under the supervision of Elevate’s Vice President of Finance & Operations

Operations Team Support Responsibilities:

  • Attend weekly operations team meetings and be a back-up support member of Elevate’s operations team, promoting smooth day-to-day functioning of the company

As nonprofits across the country continue to respond and adapt to COVID-19, Elevate's work supporting the grant programs of our nonprofit clients is more important than ever. We continue to meet virtually with clients and launch new…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Tipo de contrato
    Contrato indefinido
  • Fecha de inicio
    15 de diciembre de 2021
Salario
Por encima de USD $45.000
/ año

Compensación

We believe a compensation package is more than just a salary. Our benefits include, but are not limited to:

  • Flexible scheduling
  • 15 paid vacation and 5 paid sick days annually
  • $500 annual professional development stipend
  • Health/dental/vision insurance
  • 401(k) with 2% match after one year of employment
  • STD/LTD/Life insurance
  • Up to $50 monthly reimbursement for phone/internet costs
  • $100 annual home office stipend and additional $100 home office set up stipend

We believe a compensation package is more than just a salary. Our benefits include, but are not limited to:

  • Flexible scheduling
  • 15 paid vacation and 5 paid sick days annually
  • $500…

Ubicación

A distancia
El trabajo se puede realizar en o cerca de Washington, DC
Ubicación Asociada
1201 Connecticut Ave NW, Washington, DC 20036, USA

Cómo aplicar

To apply: Please submit a cover letter and resume through Elevate's BambooHR hiring portal. Your resume and cover letter should detail the following:

  • Relevant skills and experience; and
  • Your interest in the position.

We will accept applications and advance candidates through our process on a rolling basis until the position is filled. Candidates whose resume and cover letter indicate alignment with the above competencies will be asked to complete a hiring assessment and participate in 1-2 interviews. 

NOTE: We use BambooHR to communicate with our applicants throughout the hiring process. Please take a moment to add emails from @app.bamboohr.com as a safe sender before submitting your application. If you do not, emails may be directed to your spam folder, or may not reach you at all.

To apply: Please submit a cover letter and resume through Elevate's BambooHR hiring portal. Your resume and cover letter should detail the following:

  • Relevant skills and…

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