Product Manager

Product Manager

About National Domestic Workers Alliance (NDWA)

The National Domestic Workers Alliance (NDWA) is the leading national voice for dignity, respect, and recognition for domestic workers in the United States. NDWA was founded in 2007 by organizers and worker leaders in six cities representing nannies, house cleaners, and care workers, and now represents an alliance of more than 76 organizations across 22 states and 395,000 domestic workers nationally.

We envision a society where domestic work is valued as essential to our collective well-being, domestic workers are leaders in shaping the care sector, and domestic work jobs are good, economically secure jobs.

For over 15 years, we’ve worked to advance our mission by making domestic work visible. We’ve worked to pass policies that enable rights and higher wages for domestic workers across the country, changed public awareness and opinion about the dignity and value of care work, and built the capacity and leadership of domestic workers to organize and advocate for their rights.

We see the next era of our organization as an opportunity to move domestic work from newfound visibility towards transformation, and we’re ready to elevate care workers to the essential workers of the 21st-century economy.

We’re a multi-racial, multi-lingual organization building a powerful movement rooted in the human rights, dignity, and equality of domestic workers, care workers, immigrant women, and women of color.

Summary of the Product Manager Position

As part of a new team at NDWA this role will report to the Senior Director of Product to help launch new, worker-facing products and services to help support domestic workers and care workers connect, build community and power. This role will help drive the end-to-end product lifecycle from ideation to deployment, spearheading the development roadmap, and collaborating with cross-functional teams, stakeholders, and external partners to architect the future of NDWA’s digital ecosystem. This pivotal phase for NDWA positions the Product Manager as a key player in our mission-critical initiatives.

This person will build on 10 years of learnings from the work of NDWA labs in order to create digital experiences. They’ll help create structures for user research, discovery, experimentation, and co-creation with the hundreds of thousands existing domestic worker contacts. They will collaborate cross-functionally with the worker experience, digital campaign, and research teams to make sure there is alignment as the team designs the initial features that will anchor this essential new product and service for NDWA. We are looking for someone who is empathetic, creative, organized and comfortable with a high-pressure environment. Top candidates will have expertise in delivering quality products and meeting deadlines. This person will be excited about the opportunity to build a digital home for domestic and care workers. NDWA is a Union employer, this is a bargaining unit position.

Opportunities for Impact

• Product Strategy
  • Help to develop the product vision and roadmap for the creation of a digital home for domestic workers and care workers and ensure that the product is in alignment with the overall organizational mission and strategy.
  • Build a deep understanding of end user needs and pain points.
  • Prioritize product features and initiatives based on organizational values, worker needs, and strategic goals.
  • Clearly and regularly communicate product plans, progress, and updates to the Senior Director of Product, as well as stakeholders, executives, and team members as needed.
  • Help to define the content to make sure the team is building an effective and aligned product.
• Product Development
  • Manage and support work through phases of product management, including discovery and prioritization, design, build, go to market, and in-market delivery and management.
  • Collaborate with internal and external engineering, design, and content teams to develop product requirements and specifications to meet goals.
  • Lead the product development lifecycle from concept to launch, ensuring deadlines are tracked, communicated, and met with high attention to detail.
  • Manage the product backlog and oversee planning and execution in coordination with cross-functional teams.
  • Manage all content associated with the product.
  • Hit measurable and specific goals tied to short, medium, and long-term outcomes
  • Provide context to collaborators so that they can make the best and most timely decisions.
• Performance Analysis
  • Analyzes user feedback for trends, new insights, and product opportunities
  • Monitor and analyze product performance, user engagement, and key metrics post-launch.
  • Lead QA for all products. Track, prioritize, and manage the resolution of bugs and issues reported by users and internal teams.
• Project Management
  • Build and manage relationships with a diverse set of team members.
  • Plan, execute, and complete projects within a budget and timeline.
  • Clear and precise communication with all stakeholders about expectations and deadlines.

Compensation

This is a full-time position with a salary range of $84,872-88,749. NDWA offers an excellent benefits plan including 401(k) plan with a 3% employer match, healthcare fully paid by the employer, two annual office closures, and much more. NDWA is a Union employer, this is a bargaining unit position.

Personal and Professional Attributes

• At least 3 years of experience as a product manager (preferably with a consumer-facing product)
• Excellent collaboration and interpersonal/organizational skills, with the ability to drive and implement ideas in a changing environment.
• Demonstrated ability to effectively partner with engineering and design teams
• Demonstrated experience in delivering a product that connects directly to long-term strategic initiatives
• Proficiency in product management methodologies (Agile/Scrum etc), project management tools (Jira/Asana etc), and familiarity with common programming languages and web platforms.
• Alignment with NDWA’s vision and values, including a commitment to economic, racial, and gender justice.
• Proven ability to learn quickly, work independently, meet multiple deadlines with a keen attention to details.
• Ability to work and collaborate with diverse staff in person and remotely and as part of a high-performing team.
• Native or fluent Spanish language is a strong preference.
• Exceptional organizational and project management skills. Creative problem solver.

Preferred Attributes

• Some experience working or volunteering in the movement or social impact space.
• Experience helping to create a product for low-income workers or individuals

We value a truly diverse workforce and a culture of inclusivity and belonging. People from historically disadvantaged communities, such as Women, People of Color, People with Disabilities, and LGBTQIA+ people, are strongly urged to apply. NDWA is a union employer, this is a bargaining unit position. NDWA participates in the E-Verify program and is an Equal Opportunity Employer.

Application Process

The preferred application deadline is Friday, September 13, 2024. Please submit a resume and answer the application questions in lieu of a cover letter.

This search is being led by NRG Consulting Group. Please reach out to megan@nrgconsultinggroup.org with any questions