Partnership Associate

About Meet Minneapolis

At Meet Minneapolis, our mission is to positively impact the economic and social prosperity of our Minneapolis community by attracting visitors, meetings and events that directly support jobs and local businesses, generating critical revenues.

We believe in our shared passion to support the community of Minneapolis through our work and have a culture of high collaboration. We recognize it's the unique contributions of all of us at Meet Minneapolis that drives our success, and we're committed to building a culture where everyone can thrive and find meaning in their work.

Meet Minneapolis HIGHLY encourages candidates of diverse backgrounds, particularly BIPOC candidates, to apply.

Job Summary

The Partnership Associate supports the partnership department and serves as a liaison to approximately 500 local businesses including hotels, attractions, restaurants, retail and service providers. This role reports directly to the Director of Partnership. As part of the Destination Branding and Strategy Team, position will join a team of collaborative, diverse, and dynamic marketing, communications and partnership professionals who are dedicated to telling the exciting and inclusive story of Minneapolis, highlighting the assets that make this city such a special place to live, work and visit.

This role will assist with the achieving our organizational goals of supporting and retaining our partners. The Partnership Associate will manage partner requests, create systems and processes for a proprietary Customer Relationship Management tool; establish timelines for projects and event execution; manage budgets and timelines; administer operational functions and interact with internal and external stakeholders related to the Partnership Department.

This position requires a desire to interact with many people and businesses, excellent communication skills and a strong attention to detail. We are looking for an enthusiastic go-getter with a strong desire to learn. Our ideal candidate is driven, passionate, positive, and has a love for Minneapolis.

This is a hybrid role, with three days a week in our downtown Minneapolis offices or meeting with partners in the community.

MANAGEMENT FUNCTIONS:

This position has no direct reports.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Partnership Functions
  • Receive and respond to partner requests
  • Serve as department customer relationship management system (CRM) lead
  • Track revenue on monthly, quarterly and annual basis
  • Support annual renewal program and ensure accuracy of data
  • Manage trade process compliance
  • Maintain consistency with welcome letters/packets to new members and assist with retention/contact calls, or e-mail correspondence with members to proactively promote Meet Minneapolis benefits
  • Oversee the preparation of partnership collateral
• Sponsorship Functions
  • Manage lifecycle of for sponsorship contracts, renewals, and billing
  • Track revenue on monthly, quarterly and annual basis
  • Monitor sponsor deliverables and fulfillment plan, support fulfillment plan and fulfillment summaries
  • Participate in campaign development and execution of related programs across all platforms
  • Coordinate collateral and publication production schedule both internally and externally, ensuring timely delivery and execution

• Stakeholder Events and Management

• In conjunction with the Director of Partnership and, as needed, services team, facilitate all aspects of partnership event programming including: content development, venue selection and production of communications to key stakeholders and partners.
• Oversee contractual relationships with vendors and partners
• Coordinate efforts related to Minneapolis Regional Chamber of Commerce, Minneapolis Downtown Council and other business-association co-hosted events
• Other duties, as assigned

ESSENTIAL EDUCATION / EXPERIENCE REQUIRED:

• Minimum of an Associate degree in related field; related industry experience will be considered
• Customer service and relationship management experience
• Experience working within a CRM or similar system preferred

ESSENTIAL SKILLS & ATTRIBUTES REQUIRED:

• Strong knowledge of Microsoft Office Programs (Outlook, Word, Excel, PowerPoint) and database programs
• CRM software experience a plus
• Desire to work with multiple businesses and stakeholders
• Keen organizational skills
• Strong written, verbal, and interpersonal communications skills
• Self motivated with the ability to coordinate multiple projects
• Ability to communicate effectively by telephone and e-mail
• Enjoys working as part of a team
• Valid driver’s license
• Passionate adherence to organization values of Service, Collaboration, Inclusion, Passion and Integrity.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee will be required to:

• Walk, sit, bend and squat
• Talk and hear
• Grab, pull or bend items
• View items at a close and distant range
• Sit for extended periods of time
• Use computers for extended periods of time

WORKING CONDITIONS:

• Hybrid in office environment - 60% in office, 40% remote work
• Out-of-office visits with partners and prospective partners, including occasional evening and weekend networking events

SALARY

• Competitive salary and incentive potential.

BENEFITS

• Meet Minneapolis offers a generous benefits package including: medical, dental, STD/LTD, Life Insurance, 401(k), vacation, sick time, parental leave and personal volunteer time for employees who are benefits eligible.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as “at will” relationship.