Publicado hace 28 días

Program Director, Enhanced Services

Híbrido, El trabajo se debe realizar en o cerca de Baltimore, MD


Tipo de contrato:A Tiempo Completo
Fecha límite de postulación:14 de julio de 2024
Nivel de Experiencia:Director
Salario:USD $78.300 - $87.000 / año


The Enhanced Services Director develops, oversees, and manages the growing Enhanced Services program, including enhancements to capital, maintenance, and programming in public spaces across the District. This position manages investments by SBGP, Baltimore City Recreation and Parks (BCRP), private foundations, and other third parties, taking projects from concept to completion. This position serves as an advisor and thought partner on projects occurring throughout the SBGP District. The Enhanced Services Director leads a team of project managers providing management and mentorship to ensure work is completed to SBGP standards.


Program Management

  • Oversees and participates in managing a portfolio of capital, maintenance, and programming projects designed to improve parks and public spaces in the District, implemented at multiple locations by multiple for-profit and non-profit vendors.
  • Meets regularly with neighborhood leaders, city staff, and other stakeholders to define, scope and create budgets for projects.
  • Negotiates funding agreements and contracts and manages agreements and contracts to completion.
  • Manages, or ensures the proper management of, all projects including site visits, communication with partners, and project progress.
  • Collaborates with the Operations team to ensure project compliance and other project requirements (e.g., procurement, City MBE/WBE participation).
  • Manages the Enhanced Services budget, ensuring the proper allocation and management of funds.

Strategic Planning

  • Defines the ongoing evolution of a comprehensive, multi-year Implementation plan for capital, maintenance, and programming projects, which incorporates investments by SBGP, BCRP, and other third parties.
  • Collaborates with other SBGP departments and the SBGP Program Committee to integrate efforts across all areas of the organization.
  • Assembles innovative financing packages to build capital projects.
  • Develops long term goals for Enhanced Services (ES) projects and make plans to implement.
  • Evaluates current and forecasted projects to determine if they fit within strategic goals.
  • Partners with the Executive Director on larger organizational goals (such as contributing to Reimagine Middle Branch) and how ES might help SBGP achieve them.

Community Relations

  • Cultivates and manages key stakeholder relationships ranging from government agencies, business leaders, neighborhood leaders, and industry professionals.
  • Works collaboratively with BCRP, other government agencies, and community stakeholders to integrate programs across the District.
  • Attracts and incorporates new programs and funding partners.

Community Engagement, Public Outreach, and Events Support

  • Represents SBGP at community meetings across the District to disseminate information and gather useful feedback and information for SBGP.
  • Communicates effectively and collaboratively with relevant community groups and associations, neighborhood leaders, public officials, property owners, and other project stakeholders.
  • Coordinates – and attends – SBGP-led and supported events, programs, projects, and activities.
  • Attends community association meetings on an as needed basis.
  • Reports on projects pertaining to South Baltimore communities.

Team Leadership

  • Ensures alignment of the Enhanced Services team to SBGP mission and organizational goals.  
  • Collaborates with peers and employees in other departments to improve SBGP operations.  
  • Directs the planning, development, implementation, budgeting, maintenance, and support of all department or unit functions.
  • Administers and manages policies, standards, practices, and security measures for all department or unit functions to assure effective and consistent department operations.
  • Trains, supervises, mentors, evaluates, and develops assigned employees according to SBGP’s policies and procedures, ensuring the overall smooth functioning of the department, and consulting the Executive Director.
  • Provides guidance and direction to Enhanced Services team members to improve the overall professionalism of the department, and the support provided to SBGP.
  • Coordinates with SPGP Operations on the continual upgrading of equipment and procedures to maintain pace with technological progress, economic change, and business needs.
  • Performs standard supervisory administrative duties.
  • Uses exceptional interpersonal skills with a track record of developing strong relationships with internal and public stakeholders.

Other Activities and Duties as Assigned


  • Bachelor's degree or equivalent in work experience.
  • 7+ years of experience in strategic partnerships, community development, or program management.
  • This position requires frequent public interactions including with stakeholders, partners, business leaders, residents, neighborhood leaders, government leaders, state/local officials, etc.
  • Excellent verbal and written communication skills.
  • Demonstrated proficiency with research, planning, and evaluation.
  • Strong organizational and planning skills and attention to detail, with ability to anticipate, initiate, and advance multiple priorities and projects concurrently.
  • Demonstrated project management experience.   
  • Software proficiency including:
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
  • CRM Systems
  • Google Suite (Calendar, Docs, etc.).
  • Grant Management Software (Submittable).
  • DocuSign.
  • Adobe Acrobat Pro.
  • Asana.
  • Video Conferencing to conduct meetings and events via Teams, Zoom, or other video conferencing technology.

Work Environment:

This position works primarily in an office environment. This position is eligible for hybrid work, which includes a flexible combination of work from home, meetings and site visits in the District, and office time. This position will occasionally need to attend community meetings and events, which often take place during evening and weekend hours. SBGP is a hybrid workplace with video calls substituting for many in-person meetings. However, periodic in-person meetings and site visits are still required.

Physical Requirements:

  • This role routinely uses standard office equipment such as computers, telephones, photocopiers, calculators, filing cabinets, etc.
  • This role requires frequent site visits to parks, construction sites, or other outdoor areas which may include traversing uneven terrain.
  • Requires the ability to lift files, open filing cabinets and bend or stand as necessary.  
  • Advanced reading and writing skills needed to review, edit, and finalize reports and analyses.
  • Requires advanced math skills to perform complex mathematical and economic analysis.
  • Must be able to lift up to 10 pounds.

Travel Requirements:

Travel may be necessary, up to 20% of the time (local, regional). Would require travel by car, rail.

Legal Requirements:

By law, all employees must (1) Attend training in Baltimore City ethics requirements and comply with those requirements, (2) File annual financial disclosure statements (except for clerical employees), and (3) Reside inside Baltimore City.

The Enhanced Services Director develops, oversees, and manages the growing Enhanced Services program, including enhancements to capital, maintenance, and programming in public spaces across the District. This position manages…


Industry competitive package, including:

  • Health coverage with HSA, vision and dental
  • 401(k) with employer match
  • Other

Industry competitive package, including:

  • Health coverage with HSA, vision and dental
  • 401(k) with employer match
  • Other


El trabajo se puede realizar en o cerca de Baltimore, MD
101 W Dickman St, Baltimore, MD 21230, USA
Suite 1000

Aplicar a esta Vacante de empleo


We believe that the world is filled with talented, passionate, and capable people, and so we encourage all of them to apply. We particularly encourage residents of our District to apply.

  • Provide a resume and cover letter in Word or PDF format. The cover letter should directly respond to the Responsibilities and Qualifications listed above. The resume and cover letter document titles should begin with your first and last names (e.g., “Jane Doe – Resume” and “Jane Doe – Cover Letter”).
  • Applications (resume and cover letter) must be submitted by 11:59 pm on July 14, 2024. Applications will be reviewed on a rolling basis, so early submissions are recommended. Hard copy submissions, and applications received after the deadline, will not be accepted.

Finalists for this position may be required to provide professional references and a work or writing sample.

Due to the large number of expected applications, only those candidates selected for an interview will be contacted. There is no need to contact SBGP to determine whether you are being considered for an interview; we will reach out to you directly if we would like to schedule an interview.

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