Way Finders - Resident Services Coordinator

Resident Services Coordinator

Northampton, MA

Are you interested in work that makes a difference in the lives of others? If so, come join our growing Property Management team! Way Finders is a mission-oriented, nonprofit organization offering a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. We are seeking a full-time Resident Services Coordinator. The Resident Services Coordinator supports our tenants by initiating referrals, proactively advocating on their behalf, and counseling on available resources to ensure healthy and sustainable living conditions.

The candidate will work fully onsite.

Responsibilities include:

• Coordinate support services for tenants by initiating referrals and providing advocacy; counsel tenants on available resources and provide assistance in accessing services as needed and appropriate
• Maintain accurate client case files in a timely manner
• Develop and maintain database of appropriate resources in a proactive, organized manner
• Promote participation and involvement in local senior centers, libraries, etc., to foster a continued link to the community, in an informed, individualized, and empathetic manner
• Develop partnerships with service providers to ensure comprehensive and seamless service delivery
• Ensure materials are accessible for all tenants (e.g. large print)
• Liaise between tenants and Property Manager
• Identify and communicate in a timely manner any issue that may adversely affect the department or agency

Requirements include:

• 3 years’ equivalent experience in social/human services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
• Bilingual (Spanish/English) written and verbal skills preferred
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
• Ability to assess priorities, organize, and operate in a flexible manner
• Clear, effective, and timely communication skills
• Valid driver’s license with acceptable driving record; reliable vehicle
• CORI

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $19.23 - $24.04 per hour depending on qualifications. Interested applicants must submit a resume and cover letter; applications accepted until position is filled.

At Way Finders, we light pathways and open doors to homes and communities where people thrive. Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has acquired properties and transformed neighborhoods with the design and planning of new housing and the renovation of existing properties. Most recently, Way Finders provided affordable housing for low-income families with the completion of Live 155, The Lumber Yard, and Sergeant House in Northampton, and will soon complete construction of Library Commons in Holyoke.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.