Position Title: Case Management Programming Coordinator
Reports To: Director for Integration Services
Division: Immigration & Refugee Program
Department: Refugee and Welcome Services
Job Location: US Remote
Travel required: 5-10%
Introduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.
Primary Purpose: The Case Management Programming Senior Associate is responsible for coordinating the delivery of high-quality resettlement and integration services for refugee populations, primarily served through the Reception and Placement (R&P), Matching Grant (MG) and Preferred Communities (PC) and Afghan Placement Assistance (APA) Programs, across the CWS affiliate network. This position has responsibilities overseeing the programmatic implementation and compliance of the Preferred Communities program and supervising the Vulnerable Populations Program Specialist and Afghan Integration Associate. The position also has responsibilities related to protocol development and implementation, data analysis, program development, training, technical assistance and proposal and report writing. An important prerequisite for this position is the ability to work collaboratively as part of a team in a collegial manner and to work independently to complete assignments.
- Maintain up-to-date self-education about case management protocol and standards of care in relation to resettlement and integration programs, and develop specific expertise in R&P, PC, MG and APA Programs. Ensure other unit colleagues are informed as appropriate.
- Maintain day-to-day contact and provide technical assistance to affiliates on overall case management program implementation and services, particularly for clients enrolled in PC, MG and APA populations. Serve as primary point of contact and subject matter expert on relating to case management practices for said populations for headquarters and affiliate network staff.
- Liaise and coordinate with Community Sponsorship and Engagement Team to support holistic and strengths-based case management practices for clients supported through community sponsorship.
- Assist in the development or revision of CWS policies, standard operating procedures and training materials to ensure high quality service provision by CWS affiliates.
- Particular focus will be placed on the development and rollout of a CWS Case Management Standards of Care Manual.
- Oversee implementation and overall compliance of the Preferred Communities program in consultation with supervisor, including ensuring timely reporting, evaluation of programmatic changes and impacts to the grant as well as development of yearly PC grant proposals.
- Contribute to the development of the MG and other proposals related to resettlement and integration when requested.
- Contribute to MG semi-annual and annual narrative and data reports and other reports as requested.
- Establish indicators to measure achievement and evaluate outcomes; through regular review of qualitative and quantitative data, identify program trends, promising practices and areas for improvement and make recommendations for program development and enhancement.
- In collaboration with colleagues, develop and provide needs-based technical assistance and training; this may be provided through, e-learning modules, webinars, in-person trainings, communities of practice and one-on-one phone calls.
- Liaise with other unit colleagues for the purpose of sharing relevant information regarding resettlement sites, particularly as it relates to case management standards of care.
- Train and guide program monitors to assess compliance and support successful implementation of programs serving vulnerable populations.
- As requested, represent CWS at internal and external conferences, meetings, committees and working groups with CWS colleagues, national Resettlement Agencies, federal partners and other stakeholders.
- Perform other related duties and projects as requested.
- Experience in a local resettlement affiliate or a national office of a resettlement agency necessary; local resettlement affiliate experience strongly preferred;
- Strong understanding of especially vulnerable refugees’ intensive case management needs required;
- Experience with mental health services for newcomers strongly preferred;
- Knowledge/experience with monitoring and evaluation techniques required;
- Must be able to travel to affiliate sites and be able to troubleshoot;
- Excellent project and data management skills;
- Excellent organizational and time management skills and ability to manage a large and diverse workload under pressure and with competing priorities;
- Ability to maintain a high performance standard with attention to detail;
- Experience in general office work, processing information and materials and maintaining records and files
- Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
- Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
- Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
- Strong writing skills;
- Ability to work in a multi-cultural environment required;
- Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
Education and Certifications:
- Bachelor’s degree or equivalent education and work experience.
- Master’s degree in social work, nonprofit administration, or similar field preferred or equivalent experience.
CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).
This position is a role with in-person responsibilities with the option for remote work flexibility. The position is attached to an assigned duty station (Washington DC or CWS field location). Employees wishing to maintain a remote work arrangement must be able to fulfil the following conditions:
- Ability to report to designated duty station as needed
- Ability to maintain secure and appropriate personal work environment for day-to-day work
- Access to strong and reliable internet access
- Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
- Regular work hours must span core business hours 10AM-4PM Eastern time
- Close proximity to U.S. airport and ability to travel to attend CWS and external meetings, conferences and other in-person engagements.
- Must use CWS provided equipment such as laptop and cell phone