Front Desk Associate (Spanish Speaking)

Collage Dance Collective, a non-profit, professional ballet company and conservatory is seeking a part-time Front Desk Associate, with fluency in Spanish, to provide front desk and general administrative support. The Front Desk Associate serves as the first point of contact for our parents and students, monitors inventory systems, responds to incoming calls and triages customer inquiries. This position is part-time, with an estimated 15 - 20 hours per week. The work hours would be Monday - Friday (4:30pm - 8:45pm) and some Saturdays 8:15am - 5pm.

The Front Desk Associate will be responsible for the following essential functions:

Responsibilities:

• Serve as a welcoming first point of contact for all parents, clients, and students
• Manage check in process for appointments, classes and assessments
• Perform data entry of new client profiles and update existing ones in studio management software
• Maintain accurate inventory records
• Maintain, clean and organize the lobby, studio equipment and studios as needed
• Answer incoming calls and collect messages for administrative and executive staff
• Provide parents with accurate and up-to-date account balances, receipts, and other account related paperwork
• Process payments for tuition, fees and ticket sales
• Enforce studio etiquette for our students
• Understand and communicate with prospective families Collage’s different conservatory programs
• Assist with email marketing and client relationship management projects
• Other reasonable duties as assigned by management

Preferred Skills

• Fluent in written and verbal Spanish
• Ability to translate in real time
• Exhibit strong professional work ethic, professional demeanor/behavior
• Excellent communication skills (verbal and written) and interpersonal skills.
• Excellent organizational and multi-tasking skills and ability to prioritize work flow according to immediate demands in a fast-paced environment.
• Ability to work independently
• Experience in customer service
• Working knowledge of Microsoft Office and Google Drive suites
• Experience working with children
• Understanding of ballet studio environment, a major plus
• Superior attention to detail and accuracy.
• A high degree of integrity handling confidential and sensitive information.

As the largest Black ballet company in the South, Collage Dance Collective works to inspire the growth and diversity of ballet by showcasing a repertoire of relevant choreography and world-class dancers representative of our community. The professional company has presented thirteen full-length seasons in Memphis, plus national and international touring presenting a diverse range of classical and contemporary choreography. Its institutional arm, the Collage Dance Conservatory, trains more kids of color in a classical art form than any other non-profit in Memphis or the Mid-South. In December 2020, Collage opened a 22,000 sq. ft. state-of-the-art facility to expand its programming, training and impact. The work of Collage Dance Collective has been featured in media outlets including Huffington Post, Washington Post, Allure, Yahoo!, The Commercial Appeal, Vibe, Afropunk and Pointe Magazine. www.collagedance.org

Collage Dance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.