NoVA Coordinator, Office and Volunteer Services

About the Organization:

It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!

Description:

The Northern Virginia (NoVA) Coordinator of Office and Volunteer Services is responsible for handling the front office reception and administration duties, including greeting and assisting visitors and volunteers, answering the Food Bank’s NOVA phone line and volunteer inbox, sorting and distributing daily mail and delivery packages, and ordering and restocking office supplies.

Essential Functions:

Receptionist duties (60% of time):

• Welcomes visitors by greeting them and answering or referring inquiries to the correct department as needed, utilizing courteous and friendly interpersonal communication skills. 
• Maintains the professional appearance and organization of the front lobby, conference rooms, office supplies center, and office common areas.
• Answers central telephone system and directs calls accordingly.
• Manages the shipping and receiving of packages, mail notifications, and distributions, including postage machine usage, and mail room organization.

Volunteer Department (30% of time):

• Greets and engages individual and group volunteers; ensures accurate sign-in;
• Manages appropriate communication/engagement at beginning and end of shift;
• Provides safety training for volunteers;
• Manages all forms of volunteer communication in NOVA(phone calls, email);
• Tracks survey responses, compiles data, and reports out monthly/quarterly to relevant parties;
• Immediately addresses volunteer concerns and provides feedback for improvement;
• Maintains volunteer data in volunteer database.

Other duties (up to 10% of time)

Minimum Requirements:

• At least a High School Degree or equivalent with 3-5 years’ related office experience required.
• Associates Degree or higher preferred.
• At least 1 -2 yrs. of customer service experience, preferably in a non-profit work environment, preferred.
• Demonstrated proficiency in Microsoft Office software to include: Word, Excel, Outlook, and Power Point.
• Experience working with volunteers.
• Spanish language fluency strongly preferred.

Additional Competencies Preferred:

• Possesses a friendly, positive and energetic demeanor and a can-do attitude.
• Exhibits strong attention to detail.
• Demonstrates a strong sense of pride and ownership over his/her areas of responsibility.
• Utilizes strong organizational skills to prioritize and manage multiple tasks through frequent interruptions.
• Demonstrates confidence troubleshooting technological systems, requesting IT support as needed.
• Maintains a customer service mindset in all circumstances.
• Possesses excellent oral and written communication skills.
• Exhibits patience and compassion with individuals in need of emergency assistance.
• Demonstrates confidence working independently without direct supervision for up to 90% of the workday.

Physical requirements:

• Physical activities involve sitting for 90% of the workday.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, and use hands.
• Regularly lifts office supplies up to 40 pounds.
• Experience working with volunteers.

Schedule:

• This position is an in person role
• Regular hours are Monday – Friday from 8:30 am to 5:00pm
• The position is based in Lorton, VA – 6833 Hill Park Drive Lorton, VA 22079

Compensation:

• Compensation is $48,800 to 52,500 / annually

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.  

We Offer: At Capital Area Food Bank, we understand that great people make a great organization. We value our people and offer employees a broad range of benefits including competitive compensation and benefits, free onsite parking, complimentary shuttle to metro, professional development, growth, and volunteer opportunities, fun work in a diverse environment  

Application Process:

Interested applicants must submit a resume with their application. Applications will be reviewed on a rolling basis. 

 EOE Statement:

Capital Area Food Bank welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for all our employees. CAFB makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, reproductive health decision making or any other characteristic protected by law. Additionally, harassment or discrimination based on these characteristics will not be tolerated at CAFB. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.