Organización Sin Fin de Lucro

DIRECTOR OF CLIENT ADVOCACY

Híbrido
El trabajo se debe realizar en o cerca de Cleveland, OH
Nuevo
|
Publicado hace 20 días

Detalles a Simple Vista

Tipo de contrato
A Tiempo Completo
Fecha de inicio
1 de agosto de 2024
Fecha límite de postulación
31 de julio de 2024
Nivel de Experiencia
Mando intermedio
Salario
USD $46.000 - $60.000 / año

Descripción

POSITION DESCRIPTION

DIRECTOR OF CLIENT ADVOCACY

May 2024


The Fair Housing Center is a not-for-profit fair housing organization whose mission is to protect and expand fair housing rights, eliminate housing discrimination, and promote integrated communities.  The Director of Client Advocacy is a full-time (35 hours/week) position based in Cleveland, Ohio. This position is primarily performed remotely, but being located in the greater Cleveland area and having the ability to periodically meet in person with clients, and attend local community meetings and events when needed, is preferred.  


General Responsibilities: 

The Director of Client Advocacy is responsible for conducting fair housing investigation, enforcement, and advocacy activities. The Director of Client Advocacy directly supervises and coordinates the work all members of the Fair Housing Center’s Advocacy Team, including Client Advocates and any interns. The Senior Client Advocate reports to the Associate Director. 


Duties: 

• Supervise and work collaboratively with advocacy staff on client service delivery and in the development of case management strategies to ensure that all persons seeking assistance with fair housing complaints receive timely support with the highest level of service, competency, and professionalism

• Conduct intake of complaints, inquiries, and other communications from the public

• Educate individuals on fair housing remedies and procedures

• Develop strategies to assist individuals in addressing their fair housing needs and concerns

• Identify appropriate external resources to assist individuals and make referrals when necessary

• Confer with Associate Director on behalf of the advocacy team to strategize on complex cases or when case consultations are needed

• Independently research remedies for complex client cases and day-to-day fair housing questions from the advocacy staff 

• Monitor Teams and Outlook to promptly respond to questions and requests for support from advocacy staff members

• Assist clients and support advocacy staff to assist clients with resolution of fair housing complaints through direct engagement with Respondents and/or through administrative complaint processes with the Ohio Civil Rights Commission, HUD, or other enforcement entities

• Maintain detailed and accurate contemporaneous electronic and physical records of contact with individuals including actions taken and services provided

• Conduct and supervise advocacy staff members’ direct engagement with housing providers and other Respondents to provide fair housing education and advocacy in support of clients fair housing needs

• Review advocacy team’s cases regularly to verify that all records are accurate and complete

• Review draft correspondence from advocacy team members to help the department send compelling and well-informed communications to clients, housing providers, and community partners. Edit for professionalism, clarity, and accurate communication of fair housing laws and policies

• Meet regularly with advocacy staff to provide feedback to advocacy staff to help team members develop a higher level of competency and independence in their roles and to ensure that staff have the support needed in their positions


• Collaborate with other test coordinators on effective testing strategies and methodologies and design and administer fair housing testing, including site selection, assignment, and evaluation of complaint-based testing

• Draft administrative complaints on behalf of clients and, at times, the agency

• Coordinate advocacy team monitoring of advertisements for compliance with fair housing laws

• Represent The Fair Housing Center at local and statewide meetings

• Develop, conduct and coordinate consumer education and trainings as needed

• Develop and maintain effective working relationships with community groups, housing providers, governmental agencies, and other fair housing organizations

• Assist with grant, contract, and program compliance and reporting

• Maintain a high level of knowledge about fair housing and related laws, the theory and practice of fair housing testing and investigations, as well as administrative and legal procedures and remedies


Ideal Candidates will Possess a Combination of the Following Qualifications:

• Demonstrated commitment to civil rights and fair housing. Knowledge of federal, state, and local fair housing, fair lending, and accessibility laws preferred

• Knowledge of local housing market, real estate practices, and mortgage lending

• Ability to work effectively in a diverse environment and to promote inclusion and equality in all aspects of the organization’s work

• Well-organized, detail-oriented, able to manage work on a number of concurrent projects 

• Excellent oral and written communication skills, interpersonal and supervisory skills

• Ability to communicate effectively with a broad range of individuals and groups

• Ability to select, supervise and evaluate staff 

• Three years of supervisory, non-profit and/or case management experience preferred

• Bilingual and/or proficient in Spanish, preferred

• Proficiency with Microsoft Excel, Word, and Outlook

• Some evening and weekend hours required


Education: Applicants must have grant management and supervisory experience, with 5 years or more experience in various aspects of investigations, compliance and/or enforcement of civil or criminal codes or statutes; or similar equivalent experience with an ability to learn fair housing with minimal supervision. College Degree useful but not required. Applicants with a JD and relevant experience in lieu of above requirements will be considered.  


Salary: Full-time (35 hours a week), salary ($46,000 - $60,000 depending on experience) with benefits (employer-paid medical, dental, vision & life insurance, as well as 401(k) with match, paid holidays, vacation and personal days) 


Application Deadline & Instructions: The position is open until filled. It was announced on May 22, 2024. Rather than setting an application deadline, we are considering applications and holding interviews on a rolling basis. For best consideration, please apply promptly. Our goal is to fill this position by the end of July 2024.


Please send cover letter, resume, and list of three professional references by email to Carrie Pleasants, Executive Director, Fair Housing Center for Rights & Research by email to:

cpleasants@thehousingcenter.org


The Fair Housing Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, familial status, national origin, age, disability, ancestry, military status or genetic information. In addition to federal law requirements, The Fair Housing Center complies with applicable state and local laws governing nondiscrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 


The Fair Housing Center values diversity and inclusion in the workplace because it enhances the work we do, reflects the communities we serve, and embodies the values we further and defend. Candidates of all backgrounds are welcome.


POSITION DESCRIPTION

DIRECTOR OF CLIENT ADVOCACY

May 2024


The Fair Housing Center is a not-for-profit fair housing organization whose mission is to protect and expand fair housing rights, eliminate housing discrimination, and promote…

Compensación

Full-time (35 hours a week), salary ($46,000 - $60,000 depending on experience) with benefits (employer-paid medical, dental, vision & life insurance, as well as 401(k) with match, paid holidays, vacation and personal days)

Full-time (35 hours a week), salary ($46,000 - $60,000 depending on experience) with benefits (employer-paid medical, dental, vision & life insurance, as well as 401(k) with match, paid…

Nivel de Idiomas

·       Bilingual and/or proficient in Spanish, preferred

·       Bilingual and/or proficient in Spanish, preferred

Ubicación

Híbrido
El trabajo se puede realizar en o cerca de Cleveland, OH
Cleveland, OH, USA

Cómo aplicar

Application Deadline & Instructions:

The position is open until filled. It was announced on May 22, 2024. Rather than setting an application deadline, we are considering applications and holding interviews on a rolling basis. For best consideration, please apply promptly. Our goal is to fill this position by the end of July 2024.


Please send cover letter, resume, and list of three professional references by email to Carrie Pleasants, Executive Director, Fair Housing Center for Rights & Research by email to: cpleasants@thehousingcenter.org

Application Deadline & Instructions:

The position is open until filled. It was announced on May 22, 2024. Rather than setting an application deadline, we are considering…

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