Program and Volunteer Coordinator

The C&O

Canal Trust seeks an enthusiastic, people-oriented Program

and Volunteer Coordinator to manage daily operations of our overnight

interpretive Canal Quarters program, manage volunteer cleanup events in the

C&O Canal, and other programmatic duties as required. We need a candidate

with strong interpersonal skills, familiarity with home maintenance issues

and/or historical preservation and rehabilitation, great attention to detail, strong

work ethic, and ability to excel both in the office and the field.

The Program and

Volunteer Coordinator reports to the Director of Programs and Partnerships, works

closely with National Park Service and C&O Canal Trust employees. S/he manages

the Canal Quarters and Canal Community Days programs and all related

volunteers, supplies, planning, issues, and communications. This position is

also responsible for organization-wide volunteer management. In addition, the Program

and Volunteer Coordinator will support general program team events, including the

Canal For All Program, the Canal Stewards Program, Park After Dark annual gala,

and other events and programs as needed. Moderate weekend and evening work will

be required, but compensatory time off is available. This position is

responsible for heading the team that responds to Canal Quarters hotline calls

during evening and weekend hours.

Note: This position requires regular regional travel. Working remotely can be an option when needed, but employees are expected to work from the Williamsport office with their teams or in the field as required by current projects.

DUTIES

AND RESPONSIBILITIES

The Canal Quarters

Coordinator will coordinate daily operations of the Canal Quarters interpretive

program.  Duties and responsibilities

will include, but are not limited to:

·      

Coordinate the daily operations of Canal Quarters

program:

o  

Manage

Volunteer Quartermaster Corps:

§ 

Support

Quartermasters in their duties, respond to requests and advise on issues.

Develop and maintain regular communications with the Quartermaster corps to ensure round-the-clock support of each house and of each

Quartermaster’s own needs.

§ 

Ensure

safety and policy compliance among Quartermasters, contractors, staff, guests,

and anyone else entering or interacting with the Canal Quarters lockhouses.

§ 

Train

new recruits, foster teamwork and set up communication systems among each lockhouse’s Quartermasters.

o  

Respond

to visitor requests and program inquiries, and

handle registrations as needed.

§ 

Respond

to visitor requests, inquiries, and registrations via email and phone during

office hours.

§ 

Respond

to the Canal Quarters after-hours hotline emergencies.

Trouble-shoot issues and coordinate with volunteer

Quartermasters and service providers.

§ 

Train and

manage program staff to aid in adequately supporting Canal Quarters guests and Quartermasters

after-hours.

o  

Manage

maintenance of Canal Quarters lockhouses

§ 

Maintain

Canal Quarters maintenance log.

§ 

Work

with Operations Coordinator on small and ongoing

maintenance projects, potentially involving maintenance

contractors.

§ 

Coordinate

with service providers for maintenance issues and routine services.

§ 

Coordinate

lockhouse

preparations for Potomac River flood events.

§ 

Maintain

appropriate communications with Park staff.

·      

Manage Trust volunteers and support all Trust

programs and events

o  

Lead

volunteer events (Canal Community Days)

§ 

Determine

scope of events in cooperation with Director of Programs and National Park

Service.

§ 

Plan

logistics of volunteer projects including supplies, project methods, necessary staffing/supervision,

vehicles, safety, etc.

§ 

Recruit,

motivate, and support volunteers, both individuals and groups, with a focus on

diverse audiences, youth, and young professionals. Ensure that volunteers and

partners have a positive experience and are satisfied by the outcomes of

program events.

§ 

Recruit,

train, and motivate Volunteer Project Leaders and volunteer photographers.

§ 

Maintain

event planning documents, schedules, and volunteer database.

§ 

Manage

events on day-of, including packing supplies, event set-up, volunteer

coordination, and event clean-up. This entails manual labor.

§ 

Track

donations, volunteer hours, and supply budgets and produce reports.

o  

Coordinate

Corporate Stewardship Program

§ 

Develop

event packages for corporations upon request, including projects, refreshments,

logistics, and fees.

§ 

Determine

scope of events in cooperation with Director of Programs and NPS.

o  

Grow

Volunteer Project Leaders Corps

§ 

Recruit,

train, and motivate Volunteer Project Leader corps.

§ 

Schedule

Volunteer Project Leaders for CCD events, including Corporate Stewardship.

§ 

Empower

and train Volunteer

Project Leaders to run small scale events independently.

§ 

Develop

recognition program for Trust volunteers.

§ 

Ensure

safety and policy compliance.

o  

Coordinate

or assist with other volunteer-supported programs and events.

QUALIFICATIONS

1-2 years’ experience managing a volunteer program,

community-focused historic preservation or museum program, or other related role

requiring significant work with the public. Experience which includes planning

events preferred, and experience working with the National Park Service is a

plus.

Additional required skills include:

·       

The

ability to balance multiple projects and priorities simultaneously and follow

through on commitments on deadlines;

·       

A working

knowledge of or an ability to quickly learn about caring for habitable

dwellings and the range of maintenance tasks and issues that arise, including

troubleshooting and working successfully with staff/volunteers and contractors

to manage them;

·       

Strong

interpersonal and communications skills, both verbal and written;

·       

Self-starting

leader, with strong collaboration skills;

·       

Strong

organizational skills; ability to excel at details while ensuring big picture

success;

·       

Good

writing skills and a commitment to quality work;

·       

Strong

computer literacy with specific experience using Microsoft Word, Excel, and Microsoft

office suite;

·       

As

this position involves extensive travel along the 184.5 miles of the C&O

Canal, an excellent driving record is required and access to a personal vehicle

is necessary. Mileage reimbursements are offered;

·       

Ability

to lift 50 pounds and independently manage minor household preservation and

maintenance tasks. A comfort level with physical work, working with tools, and

working outside is necessary for success;

·       

A

willingness to jump in and help out the team; and

·       

An

enthusiastic commitment to the C&O Canal Trust’s mission.

BENEFITS

This position is full-time. Expected salary range is $32,000-38,000, based upon experience. The position is based in the C&O Canal Trust office

in Williamsport, MD, with limited telework as an option, but significant time will be spent working in the Park. This

position is expected to work some evenings and weekends with compensatory time off.

This position is expected to respond to emergency hotline calls on evenings and

weekends as needed.

Benefits include 100 percent employer covered health

insurance premiums; vacation, sick, and personal leave; committed colleagues;

fun working environment; C&O Canal Trust’s Simple IRA retirement program

(up to 3 percent employer matched); and a surprising number of sunny days in

the Park!

The C&O Canal Trust is committed to providing

equal employment opportunity for all persons regardless of race, color,

religion, national origin, marital status, political affiliation, sexual

orientation or gender identity, disability, sex, or age.