Program Manager

OVERVIEW

The Program Manager serves as the liaison between OICA and affiliate partners. They will provide overall management and monitoring of service coordination while connecting affiliate partners with appropriate service providers as needed. This position will work closely with affiliate frontline staff to understand the needs of participants, develop and implement transitional plans, research and gather community resources/support, and develop partnerships with agencies and organizations to support the achievement of program outcomes.

As the Program Manager, you will prepare monthly outcome reports for OICA leadership, staff, and other stakeholders on the program’s progress. This role will require one to represent OICA within the justice eco-system and participate in convenings, discussions, or similar platforms to build new alliances and partnerships that propel the work of the organization.

RESPONSIBILITIES

• Assisting in the development of an innovative training program to enhance employability, open doors for career advancement, and support professional success for students.
• Provide support for individuals transitioning into a learning environment, including pre-academy tutoring, employment readiness coaching, and stipend administration.
• Expand access to quality workforce development and employment services in underserved communities, advocating for investing in people to address the national labor shortage and reduce recidivism.
• Evaluate program effectiveness through data collection and qualitative success stories, establish best practices and industry standards, and cultivate positive relationships within affiliate communities.
• Coordinate with affiliate program team members to develop partnerships with community-based organizations for referrals and all related program outcomes
• Provide ongoing support to affiliate teams of all aspects of the program to include overseeing vocational/educational training, and job placement services
• Conduct visits to affiliate locations to provide technical assistance and monitor program operations
• Develop and facilitate a strategy for employer engagement with affiliate partners
• Review and oversee the implementation and administration of all contracts and performance documentations
• Review program proposal and articulate program goals and objectives to the affiliate team
• Follow OICA's matriculation monitoring template to monitor and track project performance
• Coordinate staff activities to ensure all program objectives and outcomes are met, and the program receives the appropriate support.
• Participate in national and community meetings to network with those working in the justice system and workforce development
• Coordinate and facilitate monthly affiliate team meetings to capture best practices and "on the ground" learning to improve the delivery of program services through webinars, in-person sessions, and other creative means.
• Communicate performance management dashboards to monitor key performance indicators (KPIs) and measure outcomes against established benchmarks
• Oversee implementation of Workforce Development programs, developing and measuring key performance indicators (KPIs) and reporting progress
• Provide job market analysis and demographic information to support recruitment, cultivate employer relationships, and facilitate the development of training programs.
• Collect insights from data analysis, such as diverse approaches to uncovering common challenges and corresponding solutions across affiliates.
• Attain expertise in the subject matters by completing mandatory training and effectively share knowledge with affiliates through formalized training sessions on an ongoing basis by attending conferences, workshops, and meetings, as appropriate
• Other duties as assigned

QUALIFICATIONS & SKILLS & REQUIREMENTS

• Bachelor's degree in business/public administration, Criminal Justice, or any related field
• 4+ years of experience managing programs with a nonprofit or other entity
• 2 or more years’ experience in quality assurance, contract administration, or performance monitoring.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to work effectively with people of diverse educational and cultural backgrounds.
• Ability to conduct research and craft policy and procedure language.
• Knowledge of the criminal justice system and experience working with ex-offenders a plus.
• Must be eligible for a State Prison Clearance by having a valid driver's license, ability to travel within the US and pass a background check.

WORKING CONDITIONS

This role operates in a professional environment. This role routinely relies mostly on virtual and in person meetings to conduct business. These virtual meetings are complemented by regular in person meetings with executive leaders, staff, and partners in communities across the country.

This position requires the ability to travel 20%-25%.

The expected hours of the position are Monday through Friday, 9:00 a.m. – 5 p.m.

EQUAL OPPORTUNITY EMPLOYER

OIC of America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

ABOUT US

The OIC workforce development network – 25 affiliates in 19 states - prepares poor people for career success. OIC’s highly successful post-secondary training model was launched by Rev. Leon Sullivan in 1964 to provide excluded African Americans and other poor people with skills to help themselves overcome barriers and achieve prosperity.

Credentialed training, targeted supports, and matching talent with employers is an effective formula for dismantling the harmful effects generational poverty, racial discrimination, and mass incarceration.

Given the enduring labor crisis and a national call to attack inequities and racial injustices, the OIC network is well-positioned to reestablish its prominent role as an agent for economic power and freedom.

The OIC network currently provides technical training, credentialed training, and job placement support for about 4000 people each year. By 2030, the OICA expects to be in 50 communities in 30 states and training 25,000 people annually, including justice involved men and women.

Note: This job description is intended to convey essential job functions and requirements. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position.