Your Role in Our Mission:
The Donor Engagement Specialist connects donors and members of the community with the Food Bank’s hunger-ending work by planning and executing strategic activities and communications that educate, engage, celebrate, and/or thank donors and prospects in a strategic, mission-focused manner.
In This Position, You Will:
- Manage relationships with a small caseload of approximately 12-15 donors who host regular fundraising events on behalf of Good Shepherd Food Bank. Cultivate and steward these donors as appropriate and record interactions in the donor database.
- Create custom material to engage, steward, and cultivate donors/prospects, including but not limited to plaques, thank-you gifts, give-away items, and customized impact reports.
- Assist with donor stewardship in the form of thank-you notes and phone calls to donors during high volume times of the year.
- Identify, propose, and create custom strategic activities, including but not limited to tours, meetings, attending program sessions/locations, volunteer opportunities, board recognition events, donor recognition events, virtual engagement opportunities, etc. that provide an opportunity to connect donors with the Food Bank’s work in meaningful ways.
- Host regular tours for small groups of donors at each of the Food Bank’s facilities. Track, report, and follow up with attendees as appropriate.
- Oversee all aspects of engagement event planning and implementation, including project timelines, briefing documentation, strategic invitation criteria, registration processes, sponsorships as applicable, service contracts, run-of-show timelines, and all materials such as name tags, and notebooks, gift bags, seating cards, and follow-up activities. Act as the primary point of contact for event-related contractors.
- Create and fulfill an annual calendar of 10-15 virtual and in-person events and communicate to major gift officers, senior staff, and other team members through regular progress reports and briefing meetings, as needed, before and after engagement activities.
Community Fundraising Partnerships
- Respond to and shepherd requests from businesses and individuals seeking to host fundraising and cause marketing campaigns in their communities. Identify and vet key opportunities to partner with third-party partners for fundraising and/or awareness purposes, including individuals, businesses, and groups.
- Manage online community fundraising platforms, including existing virtual food drive platforms and implementation of peer-to-peer fundraising pages.
- Track relationships with community fundraising hosts in donor relations software and use this data to drive an annual communications plan.
- Implement an annual communications plan focused on the stewardship and cultivation of community fundraising hosts and participants.
- Represent the Food Bank at third-party and community events when appropriate, accepting gifts on behalf of the organization, and making presentations to select groups to educate them about our mission and work.
- Organize and implement check presentations, both online and in-person.
- Develop and maintain third-party partnership communication pieces, including request forms and toolkits.
- Assist with organizing and executing key third-party fundraising events, such as telethons, challenges, runs, etc. prioritizing those events that have the most potential for donations and/or awareness.
In the first 90 days, you will:
- Participate in the planning and implementation of 1-2 in-person donor engagement events.
- Become proficient in using the Salesforce CRM to track donor relationships and gift data.
- Learn about the food bank’s core values and operating plan and how they are supported by the Campaign to End Hunger in Maine.
- Respond to incoming requests from community members (including corporate partners) interested in fundraising for the food bank in a timely, warm, and clear manner.
- Attend tours of both distribution centers and begin to develop comfort leading tours on your own.
- Implement a virtual donor-engagement event using an existing project plan.
In the first six months, you will:
- Plan, implement and oversee all aspects of donor engagement events, both in-person and virtual.
- Manage Classy peer-to-peer and crowdfunding pages.
- Create custom impact reports and identify and create thank-you gifts for highly engaged donors.
In the first year, you will:
- Create and lead the implementation of an annual schedule of 10-15 in-person and/or virtual engagement events across the state.
- Lead regular tours for mid-level donors and community and cause-marketing fundraisers.
- Develop an annual communications strategy for a small portfolio of donors and a larger audience of community fundraisers and volunteers.
As a Successful Candidate, You Have:
- Excellent communication skills, enjoy connecting with others, and are comfortable updating simple, user-friendly web pages.
- A passion for building impactful relationships and exhibiting effective interpersonal skills that demonstrate tact, patience, and courtesy.
- Experience with donor databases or similar CRM systems, great time management skills, and an independent worker who can thrive (and flourish!) in a teamwork-driven environment.
- A minimum of 2-5 years of experience in a philanthropic environment working with marketing or cultivating community relationships.
- A curious mind and commitment to continued learning
- A strong donor service attitude
- Exhibits a self-starter attitude
- Maintains a high level of integrity
- Demonstrated passion for ending hunger.
- Personal commitment to fostering a diverse and inclusive organizational culture
At Good Shepherd Food Bank, We Believe In and Uphold these Core Values:
- Open, candid, and consistent communication.
- Offering status reports and keeping others appropriately informed.
- Curiosity and a growth mindset to support continuous learning and improvement.
- Creating our own momentum and working with high levels of autonomy.
- A collective commitment to fostering a culture of inclusion and diversity.
- Openly exploring different ideas and seeking to understand the perspectives and experiences of others.
- Valuing and respecting the talent and unique contributions of every individual.
- Demonstrating care for ourselves and each other.