College Success Advisor

The primary focus of the College Success Advisor is to effectively serve a caseload of 75 – 80 college students at 2 to 3 college campuses using the Bottom Line DEAL (Degree, Employability, Affordability, Life Skills) model. The College Success Advisor provides one on-one academic, financial, personal, and career guidance, and tracks and records student progress in our database using both quantitative and qualitative data. Advisors are expected to build advising skills and learn the Bottom Line program model and expectations for supporting a caseload of students, with the goal of being ready for promotion to Senior Advisor after their first or second full year as an Advisor. Training and professional development in the Advisor role is focused on the Bottom Line curriculum and student services, as well as Bottom Line Foundations. 

We operate under a Hybrid Programming Approach which includes a combination of in-person and virtual work. We anticipate having seasons that may require different levels of in-person work, including a range of 20-80%.

In-person services may happen at the Bottom Line office, a target college campus, or other off-site locations throughout the region. 

College Success Advisors work an 8.5-hour shift, including a daily ½ hour unpaid meal/rest break to comply with FLSA. This includes core hours of 10:00am to 6:00pm when all advisors are expected to be present. There may be times throughout the year when an advisor may be expected to work additional hours and/or flex their schedule to meet the needs of our students. 

Primary Responsibilities: 

Direct Student Support – 70% 

• Follow Bottom Line’s structured curriculum (DEAL), which supports students in four areas: Degree, Employability, Affordability, and Life Skills, to help students progress towards specific goals/milestones 
• Coach students toward reaching DEAL Milestones, including, but not limited to: “Enroll in fall classes,” “Create a professional resume,” “Complete financial aid applications” 
• Conduct and document end-of-semester assessments for each student (twice annually) 
• Based on these assessments, create service plans for each student 
• Maintain ongoing communication with all students on caseload 
• Lead 45-60 minute meetings for 18 - 21 students per week at the Bottom Line office, a target college campus, or other off-site locations throughout the region 
• Meet with incoming first year students over the summer to ensure a smooth transition to their new campus 
• Send messages of encouragement, congratulatory cards, care packages, etc. 
• Respond to all student text/calls/emails within 2 business days 
• Guide students through financial aid renewal process by appropriate deadlines 
• Support students through career exploration, career planning, and career development, working collaboratively with Career Connections Team if applicable  
• Research relevant career information and resources to send to students 
• Identify students for specific Bottom Line partner internships and opportunities, and support students through the application process for these opportunities 
• Connect students with Bottom Line job coaching volunteers (“Go Far Volunteers”) 
• Market Career Connections opportunities and events  
• Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students 
• Refer students to appropriate resources when needed 

Caseload & Data Management – 20% 

• Track and record student progress, using both quantitative and qualitative measures 
• Enter data into the database within 3 business days of a student interaction or status change 
• Enter assessments and service plans twice annually 
• Maintain accurate student contact information in the student database 
• Enter and update data for students applying to Bottom Line and/or transitioning into the Success Program 
• Manage a caseload of approximately 75 – 80 college students, including, but not limited to: 
• Schedule all student meetings on a weekly, or as needed, basis 
• Manage time and calendar to meet minimum meeting standards as outlined by KPIs 
• Support students who have become unenrolled or who have transferred out of a Bottom Line Success school 

Secondary Responsibilities 

Program Support – 5% 

• Support student recruitment for Access and Success Direct 
• Attend Success Program Events, including Recognition Night, Send Off, Success Orientation, and career-related student workshops 
• Additional program support as assigned by Team Manager 
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Organizational Support – 5% 

• Support the Development team by attending events, networking with guests/ supporters, and providing event logistics as needed 
• Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community 

Duties, responsibilities and activities may change at any time with or without advanced notice. 

Education, Experience, & Qualifications: 

Required: 

• Bachelor’s degree and work authorization 
• 1 – 2 years of related work experience 
• Experience developing trusting relationships with students, and coaching them toward goals 
• Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values 
• Demonstrated proficiency and/or growth potential in Bottom Line's core competencies: 
• Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning 
• The ability to make a minimum of a two-year commitment 
• Proof of full vaccination against COVID-19 

Preferred: 

• Fluency in language other than English a plus 
• Valid driver's license and access to a car strongly preferred 

Competencies: 

All employees are expected to demonstrate continued growth within our core competencies.