Senior Manager, Training & Education

Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.

In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.

HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values:

• Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
• Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
• Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
• Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.

HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30+ states, with a home base in Boston’s Chinatown neighborhood.

HRiA’s core services comprise five clusters: capacity building assistance (CBA), grantmaking for biomedical research and community health initiatives, research and evaluation, public health services, and health and racial equity. Our CBA services help people, organizations, and communities build the competencies, infrastructure, and resources necessary to improve public health and achieve health and racial equity. Our CBA portfolio is broad, encompassing training, technical assistance (TA), and communication support, as well as strategic planning, facilitation, and leadership development services.

Opportunity

We are seeking a full-time Sr. Manager, Training & Education to join a growing team within our CBA Cluster. This is an exciting opportunity to help build the capacity of clinicians and other allied health professionals in MA to improve public health and advance health and racial equity, with a special focus on problem gambling. We are seeking a dynamic, engaging, and outgoing individual with experience collaborating with leaders and staff in behavioral health and/or substance use treatment/recovery-focused organizations, managing accreditation programs, administering Learning Management Systems, developing and implementing curriculum, providing training and technical assistance, and supporting the administration of training programs. The ideal candidate will be adept at building trusting relationships, skilled at managing complex group dynamics, confident in communicating and interacting with people with diverse backgrounds and experiences to generate successful outcomes and committed to supporting and enhancing problem gambling treatment services in the Commonwealth.

Position Description

The Sr. Manager, Training & Education will work collaboratively with a cross-disciplinary team to develop and deliver capacity building services on behalf of the MA Technical Assistance Center for Problem Gambling Treatment (M-TAC). This position will support the Training & Education component of the program and will manage integral projects and workflows, including the Massachusetts Problem Gambling Specialist (MA PGS) certification, program accreditation compliance and the issuing of continuing education (CE) credits, and developing, updating and delivering training and educational content, resources, and materials as needed and in alignment with accreditation best practices. The Sr. Manager will be responsible for co-facilitating and delivering trainings to individuals working in outpatient treatment centers, recovery centers, and other addiction treatment-focused organizations to build their capacity to screen for problem gambling and to provide treatment as appropriate for individuals who are experiencing gambling harms. The Sr. Manager will also support program management initiatives relevant to the training and education objectives of the M-TAC program, including but not limited to activity planning and implementation, supporting compliance and documentation activities related to accreditation, and collaborating to manage and improve the training curriculum and the Learning Management System. This position will manage and support a range of projects, both new and existing, in collaboration with the training and education team, and supported by the Associate Director.

This is a full-time, exempt position. HRiA’s standard work hours are Monday-Friday, 9:00 am-5:00 pm. This position will have the flexibility of working remotely from home and/or in our Boston office, with an opportunity to flex hours, with supervisor approval. The salary range for this position is $70,000-$75,000, depending on experience and skills. The Sr. Manager will be supervised by the Associate Director, Training & Education.

Responsibilities

Management

• Communicate with and engage regularly with relevant staff, program consultants, subject matter experts, and training participants.
• Develop and maintain strong, trusting, and effective relationships with key partners, including HRiA staff working in other departments, clinicians, recovery coaches, allied health professionals, and community leaders.
• Assist with project planning, decision making, implementation, and evaluation.
• Communicate effectively, efficiently, and appropriately with team members and team leads, and the HRiA supervisor.
• In coordination with the Associate Directors, help manage multiple, concurrent projects, including coordinating the efforts of team members and consultants for designated projects.
• In coordination with the Associate Directors, inform budget development and monitor relevant program-related expenses.
• Coordinate and participate in team meetings, committees, and workgroups.

Project Work

• Manage the Massachusetts Problem Gambling Specialist (MA PGS) Certification program, including oversight of application review; certificate approval processing, and distribution; outreach and promotion initiatives; inquiry response; and documentation.
• Manage the accreditation process, in coordination with training and education team members, including the development and implementation of required processes.
• Manage the Continuing Education (CE) credit process, in coordination with team members, ensuring strict adherence to the guidelines and regulations of accrediting organizations.
• Provide support for ongoing improvements to the Learning Management System, including content development/updates, making recommendations for process improvements, troubleshooting issues and responding to inquiries.
• Collaborate with team members, consultants, and subcontractors to support updates to existing resources and the development of:
  • MA PGS Curriculum Guidelines.
  • New training content for live trainings.
  • On-demand trainings to be offered as new modules via the Learning Management System.
  • New and relevant training resources and educational materials, including the coordination of translation, printing, etc.
• Facilitate/co-facilitate virtual trainings, with the opportunity to facilitate/co-facilitate in-person trainings as needed. This includes pre-training preparation, outreach and promotion), training delivery, and post-training follow-ups (providing resource materials and requesting training evaluations).
• Provide technical support for trainings as needed.
• In coordination with the Associate Director, Training & Education:
  • Communicate and meet regularly with key internal partners, such as the MA Health Promotion Clearinghouse, the MA Problem Gambling Helpline, IT/Tech, Finance, Marketing/Comms to facilitate program activities and to ensure ongoing coordination and to meet the needs of the program and funder.
  • Communicate and meet regularly with key external partners, such as clinical consultants, subcontractors, subject matter experts, etc. to facilitate program activities and to ensure ongoing coordination and to meet the needs of the program and funder.
  • Manage or contribute to the planning and facilitation of projects, including conceptualization and design; assisting with establishing goals, objectives, and deliverables; facilitating meetings, technical assistance, and training activities; providing ongoing support and follow up; and preparing summary materials and deliverables.
• Support the preparation of deliverables for the funder including reports, presentations, summaries, evaluations, and correspondence.
• Provide insight and guidance to help identify and address challenges and barriers related to program implementation to guide ongoing and future program implementation.
• Support and ensure continuous quality improvement activities, such as gathering qualitative and quantitative data from organizations to monitor progress and facilitate program evaluation.
• Maintain knowledge of significant trends and developments in services and use this to advance project objectives.

Thought Leadership

• Contribute learnings and expertise to help inform program priorities, including capacity building initiatives and training content.
• Maintain and advance skills in project management, training and facilitation, health and racial equity, and related content areas.
• Through experiential and formal professional development opportunities, build skills and expertise to become a trusted, informed professional as relevant to this role, including but not limited to topics such as problem gambling, health and racial equity, and/or other related public health topics and approaches for HRiA, clients, and our communities.
• Serve as a mentor for junior team members as appropriate.
• Contribute to website content and other communication efforts to share and promote organizational approaches, expertise, and learning, as appropriate or needed.
• Present at conferences and events with senior staff, as appropriate.
• Suggest ideas/improvements to project and organizational policies, procedures, and/or processes through participation in teams and committees.

New Business Development

• Working with the Associate Directors and the Managing Director, help identify priorities to address and support the development of new scopes of work and budgets for additional funding opportunities as requested.
• Develop and implement marketing strategies based on experience, funder requests, and client needs.

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under their supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.

Candidate Qualifications

If you are a strong candidate for this position, but do not possess all the preferred qualifications listed below, we encourage you to apply!

Successful candidates will possess the following qualifications:

• Bachelor’s degree and at least three years of professional experience working with health care organizations, community-based organizations, or other public health-focused organizations (In absence of bachelor’s degree, five or more years of similar professional experience).
• Experience managing CE programs or fulfilling CE requirements.
• Experience administering Learning Management Systems and delivering virtual and hybrid education
• Demonstrated experience developing training content and educational resources and facilitating trainings:
  • Ability to engage partners to develop trusting and respectful relationships.
  • An excellent facilitator, with the ability to manage group dynamics, respond quickly to unexpected challenges, and create opportunities for full group engagement and participation.
  • Openness to learn and serve diverse communities and priority populations.
• Demonstrated ability to develop and manage projects and engagements:
  • Strong organizational and time management skills, and ability to juggle multiple tasks and competing demands and deliverables.
  • Keen attention to detail and a strong commitment to high-quality products, customer/client service, and team interactions.
  • Strong written and verbal communication, interpersonal, and facilitation skills, including communicating by video conference, phone, and/or in person (when needed) and ability to adjust style and messaging depending on the audience and medium.
  • Ability to work as part of a team, but also to work independently and take personal initiative to complete tasks.
• Basic video editing knowledge (Preferred, not required.)
• Fluency or proficiency in a language other than English (e.g., Spanish, Portuguese, Haitian Creole, Mandarin, Cantonese, Korean, or Khmer, among others). (Preferred, not required.)
• Experience with recovery-oriented systems of care, and/or lived experience (Preferred, not required.)

Personal Characteristics and Skills

The ideal candidate will be:

• Dedicated to public health and achieving health and racial equity.
• An excellent communicator, including written, public speaking, and interpersonal skills, who communicates clearly and directly, with the ability to provide, hear, reflect, and act on feedback.
• A relationship builder who can interact and build trust with many different people and work effectively across differences, and committed to valuing diversity of thought, backgrounds, and perspectives.
• A dynamic and engaging group and process leader, who brings energy, self-awareness, empathy, and humility to individual and group interactions.
• Able to think strategically and creatively, and to encourage, inspire, and mobilize others toward collective and strategic actions.
• Committed to being fully present in interactions in a way that makes people feel elevated, energized, and expanded.
• Confident and comfortable engaging hospital, non-profit, healthcare executives and leaders, and able to collaborate with people from various backgrounds, career stages, and levels of training.
• An entrepreneur who thrives in a consulting environment.
• Able to apply appropriate concepts, frameworks, and processes to develop innovative, tailored solutions to meet the needs of partners.
• Able to synthesize group discussion and brainstorming real-time to generate desired outcomes.
• A resourceful, creative, and pragmatic problem-solver who can pivot processes and strategies in the moment.
• An initiative-taker who can work independently and collaboratively as part of a team.
• Flexible with a sense of humor.