Provider Engagement Manager

Job Title: Provider Engagement Manager

Reports to: Director, People and Projects

Location: Washington, DC Metro

About Give an Hour

Give an Hour is a nonprofit organization committed to transforming mental health care by providing access to free, quality mental health support and services to individuals in need who have experienced human-made trauma. Our mission is to ensure that everyone has the resources and opportunities to take charge of their mental health journey. We achieve this through innovative programs, community partnerships, and empowering individuals to promote self-care, self-awareness, and self-advocacy.

Position Overview

The Provider Engagement Manager is responsible for recruiting, onboarding, activating, and sustaining a national network of licensed mental health professionals who donate their time to Give an Hour clients in need. Modeled on association-style membership management, this role is central to GAH’s strategic priority of building and sustaining a 20,000+ volunteer provider network.

This position requires a balance of strategic outreach, data-driven engagement, and relationship cultivation. Success means not only engaging current providers, but also continuously growing and activating the provider base to ensure more people in trauma-impacted communities have access to timely, no-cost care.

Key Responsibilities

Recruitment & Growth

• Develop and execute structured outreach campaigns to bring in new providers, focusing on high-need zip codes and priority populations (Financial Fraud, Military-Connected, Justice-impacted).
• Build partnerships with universities, professional associations (e.g., APA, ASWB, NBCC, NASW), and licensing boards.
• Track recruitment metrics weekly and report progress toward growth goals.

Onboarding & Activation

• Implement a consistent onboarding process that orients providers to GAH’s systems, mission, and opportunities.
• Establish a 90-day activation plan with clear touchpoints to ensure new providers are matched or otherwise engaged.
• Monitor provider “pipeline health” (new, onboarded, inactive, reengaged) through Salesforce.

Engagement & Retention

• Design campaigns and resources that support ongoing provider engagement (toolkits, guides, engagement events).
• Facilitate provider advisory groups and feedback loops to ensure providers feel heard and valued.
• Collaborate with internal teams on delivery and facilitation of MHP trainings and peer support sessions, aligning content with provider needs and ensuring meaningful engagement.

Data & Reporting

• Maintain a clean, categorized Salesforce database of providers, with lifecycle tracking and quality controls.
• Generate monthly dashboards with recruitment, activation, and retention metrics.
• Use insights to adapt outreach and engagement strategies.

Qualifications

• 3–5 years’ experience in membership management, volunteer coordination, provider relations, or association work.
• Proven ability to recruit, onboard, and activate networks of professionals or volunteers.
• Strong communication skills; ability to craft persuasive outreach and empathetic engagement.
• Foundational understanding of the mental health ecosystem (including provider licensure pathways, supervision structures, and professional development needs, etc.) is strongly preferred.
• Salesforce (or CRM) experience required.
• Mission-driven, entrepreneurial, and comfortable setting/meeting ambitious growth goals.

Ideal Candidate Attributes

• Relationship builder
• Detail oriented systems thinker
• Tech-savvy and quick to learn new systems.
• Proactive and adaptable, collaborative, and mission-driven

Position Elements and Benefits:

• Salary: $60,000 annually
• Benefits include: Health Insurance options, 403b with 2% match, EAP, 6-weeks PTO, 2 floating holidays, 12 paid Federal Holidays, paid parental leave
• Location: Remote position (preference for candidates based in the Washington, D.C. metropolitan area) with 10-15% reimbursable travel or meetings outside of the home office

How to Apply

Interested candidates should submit their application through our BambooHR portal, including a resume and brief cover letter telling us

• Describes what draws you to Give an Hour’s mission.
• Explains why building strong systems and provider support networks excites you.
• Shares how your skills and experiences prepare you to thrive in this role.

https://giveanhour.bamboohr.com/careers/49?source=aWQ9MjU%3D

Benefits include: Health Insurance options, 403b with 2% match, EAP, 6-weeks PTO, 2 floating holidays, 12 paid Federal Holidays, paid parental leave