Full- Time Administrative Assistant

The Family Center (TFC) is a nonprofit providing behavioral and mental health services, as well as social and legal services, to families affected by illness, crisis and loss. The Family Center has pioneered programming design and research to address the myriad of issues that challenge vulnerable New Yorkers and their families. Please visit our website at www.thefamilycenter.org to learn more.

The Family Center’s is looking for a Full-Time Administrative Assistant, who will provide administrative support to the Behavioral Health Services department. They will report to the Deputy Executive Director of Behavioral Health and Support Services.

Primary Responsibilities

• Greet all clients in a friendly and professional manner. Handle check-in procedures and client registration
• Translate behavioral health services provided into codes that can be reimbursed by payers
• Transmit coded client treatment information to outsourced fiscal company and other recipients
• Check client insurance coverage with insurance company and verifying client eligibility for services
• Communicate with insurance companies, clients and outsourced fiscal company to assist with resolving any billing issues
• Handle confidential information, including client records, with a high degree of integrity and adhering to all HIPAA and confidentiality policies and practices
• Participate in all mandatory trainings and attend in-service training as required
• Assist with administrative reviews and audits as necessary
• Answer all calls and route as necessary
• Perform receptionist, clerical and administrative duties as required
• Book, coordinate, and prepare rooms for consultations and meetings, and maintain calendars
• Handle mail and deliveries, which includes going to the post office and other mailing centers
• Keep waiting areas and front offices clean and presentable
• Open and close the building as needed
• Data entry
• Work at the third-floor reception area as needed, which may include additional operations or administrative duties
• Other duties as assigned

Required Qualifications

• High School Diploma or GED
• At least 2 years of receptionist, administrative or similar experience
• Excellent written and verbal communication skills, including the ability to communicate clearly
• Superb attention to detail, including the ability to catch and fix errors
• Solid computer skills, especially Excel
• Flexible and a team player
• Excellent judgment and problem solving skills
• Self-motivated and self-directed
• Ability to prioritize tasks and responsibilities and complete duties in the allotted time
• Must be able to remain stationed at a desk for long periods of time and occasionally lift up to 25 pounds

Desired Qualifications

• Associate’s Degree
• Fluency or proficiency in Spanish
• Familiarity with CPT and ICD-10 codes for Mental and Behavioral Health services

Location: This position is fully on-site and is not eligible for remote work. Our office is located at 493 Nostrand Avenue, Brooklyn, NY, which is conveniently located steps away from several public transportation options.

Starting Pay Range: $40,000.00-$45,000.00 per year

Schedule: Full-time, 35 hours per week. Must be available for flexible scheduling. Work hours may range from 8am-7pm. Must be available to work occasional weekends as needed

Employee Benefits: The Family Center offers a highly competitive benefits package, which includes medical, dental and vision insurance, Long-Term Disability insurance, a 403(b) retirement plan, a pension plan, a Flexible Spending Account (FSA), Life Insurance, commuter benefits, a tuition reimbursement program, paid federal holidays, summer Fridays and other early leave days throughout the year, a generous vacation policy, and extensive professional training and development opportunities.

The Family Center is a registered 501(c)(3) nonprofit, and is an eligible employer for the Public Service Loan Forgiveness Program.

At The Family Center, we are dedicated to creating a positive work environment for our team. We value relationship-building and collaboration within and across its departments. We also greatly value and appreciate our team members, their well-being and work-life integration. We strive to create a workplace where staff feel supported and receive ongoing coaching, training and opportunities for growth. The Family Center is also committed to diversity, equity and inclusion (DEI) and has a DEI program that all team members have the opportunity to participate in and contribute to.

How to Apply

Please email your resume and cover letter to jobs@thefamilycenter.org and put “BH Administrative Assistant” in the subject line. In your cover letter, please include where you found this job posting. Applications will be accepted on a rolling basis. Applications submitted without a cover letter will not be considered.

The Family Center appreciates the time that candidates put into their applications, and carefully reviews each one. Due to a high volume of applicants, however, the Family Center is only able to contact those candidates that are selected for further consideration.

Equal Opportunity

The Family Center is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.