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Client Support Specialist

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Publicado hace 20 días

Who We Are

The Women’s Initiative is a nonprofit located in Charlottesville, VA that is dedicated to providing women with vital mental health services, including individual and group counseling, social support, and education. We are committed to providing compassionate care that is free or low cost and maintains the highest standard of excellence in an environment that is welcoming, safe, and supportive. We serve all women, including trans women, and nonbinary and gender diverse folx, and trans men in our individual counseling program.  

Role and Responsibilities

The Women’s Initiative is seeking a Client Support Specialist to provide administrative support to the agency and create a warm, inviting atmosphere for clients. The Client Support Specialist serves as the community’s first contact with the agency, pivoting between facilitating client services and supporting the team. This position coordinates our busy daily Call-In Therapy Clinic, provides referral services, schedules appointments, and maintains electronic and hard copy health records. The ideal candidate is a friendly and confident communicator, active listener, and experienced multi-tasker who enjoys working in a fast paced environment. This position is supervised by the Operations Manager.

Qualifications and Education Requirements

  •  Experience in effectively supporting clients through customer service, hospitality, front desk reception, medical billing, or similar field      
  • Proficient in managing multiple competing tasks at the same time
  • Excellent oral and written communication skills      
  • Proficient in Microsoft Office, Word, Excel, and Outlook     
  • Ability to work flexible hours, including evenings up to twice weekly
  • Ability to train and coordinate a small team of volunteers
  • Committed to providing culturally responsive care to our diverse client base

Cultural Humility, Diversity and Inclusion statement

The Women’s Initiative is an equal opportunity employer and utilizes a cultural humility approach throughout its organizational practices, working to address the assumptions and biases that lead to health disparities and discrimination. We are passionate about building and sustaining an inclusive, equitable, and healing environment for our clients, staff, and the community we serve. All qualified applicants will receive consideration for employment. 


 

Who We Are

The Women’s Initiative is a nonprofit located in Charlottesville, VA that is dedicated to providing women with vital mental health services, including individual and group counseling, social support, and education. We are…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha de inicio
    13 de diciembre de 2021
  • Fecha límite de postulación
    17 de noviembre de 2021
Salario
USD $37.000 - USD $47.000
/ año

Compensación

The Women's Initiative offers a robust employee benefits package, including 85% of employee health insurance coverage paid, the opportunity to participate in a 403(b) plan with employer match, and 160 PTO hours available in the first year of employment plus 12 paid holidays. This role will include opportunities for professional development and growth.

The Women's Initiative offers a robust employee benefits package, including 85% of employee health insurance coverage paid, the opportunity to participate in a 403(b) plan with…

Nivel de Idiomas

Bilingual, English and Spanish highly preferred

Bilingual, English and Spanish highly preferred

Ubicación

Presencial
1101 E High St, Charlottesville, VA 22902, USA

Aplicar a: Oportunidad de empleo

Instrucciones:

Please submit a resume and cover letter to Esther Gibbs at hr@thewomensinitiative.org.

Todos los campos son obligatorios
La hoja de vida/CV debe ser subida en formato PDF
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