The Senior Case Manager is a member of the Client Services Team at the Huckleberry Youth Health Center. This position provides engagement, assessment and intervention services including case management and supportive services for youth and young adults. We are seeking someone who is passionate about working with youth and who is also skilled in providing strengths-based, culturally relevant, and youth-centered services within an interdisciplinary, collaborative setting.
- Provide engagement and assessment for youth who access services via HYHC and Cole Street Clinic. This will include checking-in clients for their appointments, answering the phone, logging client visits, logging client calls and engaging with clients both by phone and in person.
- Collaborate with Client Services staff to maintain the front desk and client waiting areas that are safe, hospitable, and youth-centered.
- Provide screening for youth in order to build rapport, assess for potential needs, and share information about and/or link, if indicated, to Huckleberry and other relevant services.
- Work in partnership with community service partners in the placement, data collection, monitoring and exiting of participants in the agency’s Emergency Hotel Voucher (EHV) program.
- Provide strengths-based, youth-centered, and culturally relevant crisis intervention and de-escalation support, short- and long-term case management. This may include collaborating with the youth to identify specific, measurable goals related to health, mental health, education, employment, housing, relationships, substance use, and safety; providing information, referrals, and assisting with linkages to resources and services; and engaging in client-centered advocacy within and across systems (e.g. medical, housing) including coordination of resources and support.
- Develop, monitor, and implement individualized service plans and interventions.
- Build and maintain relationships with key internal and external service providers to assist in developing a robust referral network, outreach about case management services and ensure that clients’ needs are met as seamlessly as possible.
- If indicated, create and facilitate group programming at HYHC.
- Perform accurate and timely record-keeping and documentation utilizing our web-based data system.
- Assist in the organization and implementation of program outreach.
- Participate in staff development activities including but not limited to individual and group supervision, consultation and client review, and staff meetings and training to promote high quality services and ongoing program development.
- Uphold the ethical and legal standards of the agency and field including but not limited to confidentiality, self-determination, and mandated reporting.
- Keep abreast of current research, curriculum, and best practices in adolescent and behavioral health and serve as a resource in the community and agency for working with youth.
- Other duties as assigned.
- Experience working with culturally diverse youth who may be underserved, marginalized, in high risk situations, and/or living with adverse childhood experiences (ACEs)
- Experience providing clinical case management services in collaboration with youth
- Experience working in an adolescent clinic or other integrated health setting that offers a combination of services including but not limited to sexual, reproductive, and/or mental health care
- Experience working within a youth development, harm reduction, trauma-informed, and/or social justice framework
- Must be highly organized, creative, innovative and open to new concepts
- Able to handle competing demands, effectively prioritize tasks, and take initiative while focusing on the needs and experiences of youth
- Ability to exercise sound, independent, professional judgment and decision-making within the legal and ethical standards of the field while also maintaining a focus on the needs and experiences of youth
This position has no supervisory responsibilities.
This position works in-person, but work may be done by phone and video depending on agency and public health guidance. This role may include driving agency vehicles to various sites across San Francisco on occasion. The position also includes the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Huckleberry Youth Health Center is located in San Francisco and is accessible by bus.
This role requires the ability to lift files, open filing cabinets and bend, sit or stand as necessary and climb stairs.
REQUIRED EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Social Work, Counseling, Psychology, or similar field
- Computer literate (Internet, Google Suites, Word, Excel)
PREFERRED EDUCATION AND EXPERIENCE:
- Fluency in Spanish or Cantonese
- Knowledge of San Francisco and Bay Area community-based agencies and resources for youth
- Experience working with youth who are homeless and/or marginally housed, system-engaged youth, youth of color, LGBTQ youth, young women, and/or transitional aged youth
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
- TB clearance
- Valid CA driver’s license & clear DMV record
- Must pass a DOJ/FBI background check. Due to our requirements with licensing, candidates with backgrounds including items on this non-exemptible crimes list will not be eligible for exemption at this time.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
Huckleberry Youth Programs is an equal opportunity employer, committed to providing equal opportunity to its employees and applicants for employment without discrimination on the basis of race; color; ethnic background; religion; gender; gender identity or expression; sexual orientation; national origin; ancestry; age; marital status; pregnancy, childbirth, or other related medical condition; disability, including HIV-related conditions; or status as a covered veteran. This policy applies to every aspect of employment, including but not limited to: hiring, advancement, transfer, demotion, layoff, termination, compensation, benefits, training and working conditions.