Membership Operations Specialist

About Girl Scouts

Girl Scouts Nation’s Capital is the largest Girl Scout council in the country. It provides girls in grades K-12 with opportunities to learn new skills, make friends, and discover the power of girls together. We’re the preeminent leadership development organization for girls.

Primary Areas of Work:

Under the Director of Membership’s supervision and direction, the Membership Operations Specialist is primarily responsible for supporting Service Units across the entire council area, during times of Membership staff vacancies, in meeting the goals for recruitment and retention of girl and adult members. Primary responsibilities include communication with key volunteers through Salesforce Marketing Cloud and Rallyhood, supporting volunteers’ request for information and materials, and supporting Service Unit and Service Unit Team meetings. Additionally, the incumbent will oversee council data quality and follow up with Membership staff and managers to stay on top of system changes and errors, while ensuring timely fixes.

Specific Duties:

Contribute to the overall accomplishment of the Corporate Goals by meeting membership registration goals for girls, demographic representation and other identified elements in an assigned geographic area. This includes:

• Support volunteer leadership development through regular communication on registration, background screening, training, and connection with Service Unit Team Members.
• Ensure timely communication for members in Service Units without Membership Specialists.
• Communicate with Service Unit Team Members, Troop Leaders and other volunteers by building Salesforce Marketing Cloud Journey Builders to follow up on membership related information, such as background screenings, adult to girl ratios, and other important information. 
• Collaborate with the Adult Volunteer Development (AVD) department to communicate volunteer training needs and related follow-up in areas without a Membership Specialist.
• Work with AVD to build Rallyhood communications for areas without a Membership Specialist to improve retention and communication.
• Provide webinar support for Council Wide Webinars and area meeting and cluster support by assisting with agenda building; communication to volunteers and attending area Meetings or cluster meetings when assigned.
• Manage volunteer administrative roles as assigned during Membership Specialist vacancies: attending SU Meetings, SU Team Meetings, and other meetings as assigned, including SU Manager Panel Meetings.
• Virtually train Welcome Specialists in coordination with Area Managers, working with AVD on training components for new leaders.
• Coordinate monthly New Leader Mentor Webinars and assisting first, then compiling agenda and running.
• Assist with data analysis and data quality of volunteer systems, ensuring timely fixes and communication of issues to Area Managers, Specialists, and Coordinators.
• Follow up with retention of troops and girls through assigned calls promoting opportunities council wide to those who determined not to return to a troop format this year.
• Identify volunteer needs and provide support to volunteers through communication with various GSCNC departments.
• Develop and implement Service Unit Strength requests through review of End of the Year assessments; compiling information, making a plan and presenting to DOM for approval and next steps.
• Provide follow up for case queue assignment in areas without Membership Specialists or Coordinators; ensuring all cases are assigned in a timely manner or resolved in a timely manner.
• Acquire expert ability to work with Volunteer Systems 2.0 and serve as a mentor and trainer for new staff.
• Participate in additional council and departmental administrative/activity task groups as assigned.

Minimum Qualifications: 

• Bachelor's degree, equivalent related work or extensive Girl Scout volunteer experience.
• Volunteer management experience.
• Experience in sales or other membership recruitment assignments a plus.
• Experience with Microsoft Office package, including Word and Excel and PowerPoint.
• Excellent verbal, written and interpersonal communications skills.
• Excellent presentation skills and ability to interact effectively in a public setting.
• Strong organizational and time management skills.
• Able to work effectively and achieve goals both individually and as part of a team.
• Demonstrated ability to effectively manage resources and projects.
• Able to maintain a flexible work schedule consisting of frequent, evening and weekend meetings and activities. 
• Must have access to an automobile for daily travel within the jurisdiction.
• Ability to collect and analyze data.
• Ability to manage multiple projects at a time.
• Ability to problem solve creatively.
• Ability to work independently.
• Must be able to lift 35 pounds without difficulty.

Preferred Qualifications:

• Preference may be given to candidates with Girl Scout membership experience or experience working with volunteers in a leadership role.
• Preference may be given to candidates with strong verbal, written and interpersonal communication skills in Spanish.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate verbally. The employee frequently is required to stand; walk; sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is also required to be able to lift 35 pounds without difficulty.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.