Audience Services Assistant Manager

Department/Team: Audience Services

Reports To: Audience Services Manager

Work Location: In-Person

FLSA Classification: Full-Time while in season/Seasonal/Hourly/Non-Exempt (32+ hours per week) 

Benefits: Full Medical/Dental/Vision coverage; 401(k) & FSA availability; Paid Vacation & Personal Days; eligible for parking discounts & free ORCA card 

Pay Range: $23.01 - $25.12 per hour 

Position Classification: 800; H-10

Application Deadline: Sunday, May 21, 2023

You can apply from your phone by texting "ASM" to (206) 966-4931

ABOUT US

Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

The primary functions of the Audience Services Assistant Manager are to execute front-of-house operations for Seattle Rep shows, and Special Events. You will act as the primary House Manager to provide comfort, service and direction for Seattle Rep patrons and audience services employees. In addition, this position oversees the volunteer ushers for the Leo K Theatre and Floor Staff. 

TYPICAL DUTIES INCLUDE:

• Collaborate with Audience Services Manager to create a cohesive patron and staff experience across all points of audience interaction. 
• Acts as manager on duty for public and student performances – make rapid decisions and be an active problem-solver.
• Communicate with Teamsters 117 and act as representative of Seattle Rep 
• Assists with managing the activities of the concessions and Audience Services service staff.
• Provides care and assists patrons during performance shifts. This includes both first-aid care and seating issues or other customer service concerns.

House Reports

• Supervise, write, and distribute Daily House Reports
• Identify patterns of patron experience through House Reports 
• Handles and securely manages the Concessions bank/profits and drops nightly deposits into secured location (safe) in accordance with current security plan.
• Counts, audits, records, and handles large amounts of money daily.
• Creates daily financial reports for performances and patron experience activities as assigned. 
• Manages the system to track and manage use of Assisted Listening Devices
• Manages hourly staff, including processing bi-weekly payroll and tips. 
• Collaborate with Audience Services Manager to schedule Concessions Staff, House Managers and Volunteer Ushers 
• Act as Safety Liaison for Audience Services 
• Other duties as assigned by Audience Services Manager 

MINIMUM REQUIREMENTS 

• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
• Minimum of one year customer service experience, preferably in an arts environment. 
• Ability to work a flexible schedule, primarily weekend and evening. 
• Ability to stand for up to 6 hours. 

DESIRED QUALIFICATIONS

• Genuine interest in theater and working with the public 
• Demonstrated ability to appropriately manage confidential information and manage/handle large amounts of monies.
• CPR/First Aid Certification 
• Ability to communicate in written and verbal form 
• Strong diplomacy, interpersonal and teamwork skills.
• Computer (Microsoft Office and database) literacy and accuracy.
• Ability to clearly communicate, both verbally and in written form.

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from underrepresented groups to apply. 

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with Seattle Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate. 

TO BE CONSIDERED

1. Submit a resume detailing related experience and education 
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.

Applications will be reviewed once the application window has closed. 

Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended. 

Seattle Rep has a mandatory COVID vaccination policy for all employees, with accommodations for medical and religious exemptions only.