Oportunidad de empleo

Care Coordination Program Manager

Publicado por
Publicado hace 29 días


The Hepatitis Education Project (HEP) is a Seattle-based 501(c)(3) nonprofit agency committed to improving the health of underserved communities disproportionately impacted by viral hepatitis and envisions a world where everybody has access to affordable, high-quality care to support all their health needs. Driven by the values and principles of social justice and harm reduction, our programs include Prevention and Outreach, which includes a syringe services program, Medical Case Management, Patient Navigation for medication for opioid use disorder treatment. Correctional Health, and Policy and Advocacy. Through these programs, HEP serves people at risk for or living with viral hepatitis, with a focus on disproportionately impacted communities including people experiencing homelessness and/or housing instability; people who are uninsured/underinsured; people who use drugs; incarcerated or formerly incarcerated individuals; and immigrant and refugee communities. HEP aims to improve the health of marginalized communities in King County, Washington by providing low-barrier services that reduce the negative consequences associated with drug use, homelessness, incarceration, and infectious diseases. Black, Indigenous, and People of color, LGBTQIA+-identified people, and individuals whose lived experience has been affected by drug use, homelessness/housing insecurity, incarceration, and/or viral hepatitis are strongly encouraged to apply.

PROGRAM DESCRIPTION: The Care Coordination Program provides direct services to people with hepatitis C and supports client identified goals and reducing barriers to treatment and care. Care Coordination team members engage in community outreach to provide testing, education, referral, and case management services to clients disproportionately impacted by viral hepatitis, homelessness, and substance use. Community sites include low-barrier housing, substance use treatment programs, syringe services programs, and health fairs, etc. HEP’s Care Coordination Program houses one of the first hepatitis C case management programs in the country, responsible for identifying people living with hepatitis C and linking them to medical care and treatment. The Care Coordination Program also provides patient navigation and support for the Seattle STEP Clinic, a low-barrier medications for opioid use clinic located on-site at HEP, in partnership with Country Doctor Community Health Centers. Additionally, Care Coordination Program staff provide harm reduction services, safer use education, behavioral health referrals and other supportive services to clients participating in HEP’s syringe service program.

JOB DESCRIPTION: The Care Coordination Program Manager will be responsible for the development and implementation of medical case management and patient navigation service models, including direct client engagement and staff supervision. The Care Coordination Program Manager will work to improve program efficacy and client outcomes, with an emphasis on reducing client barriers to facilitate improved linkage to care and treatment services for people disproportionately impacted by viral hepatitis and people who use substances. The Care Coordination Program Manager will collaborate with the Prevention & Outreach Program Manager to sustain an integrated service model, coordinating internal referrals from syringe service programming, community-based outreach, and viral hepatitis testing into the appropriate case management service model. In addition to direct services management, the Care Coordination Program Manager will be responsible for internal and external capacity building, including collaboration with community-based organizations, health care organizations, and government organizations. The ideal candidate will be grounded in harm reduction and demonstrate a dynamic, highly organized approach to support HEP’s mission to provide services to people living with viral hepatitis, people who use drugs, and people experiencing homelessness.

RESPONSIBILITIES MAY INCLUDE: • Provide oversight of medical case management services and patient navigation at onsite lowbarrier opioid use disorder treatment clinic including coordination of clinic logistics; • Utilize a strengths-based approach and case management expertise to provide training to and ongoing supervision of Care Coordination Program staff; • Develop and strengthen best practices and protocols for supportive services and maintain orientation and onboarding materials up to date; • Review care coordinator case notes and ensure quality and accuracy of documentation; • Oversee client incident reporting and provide boundary-setting training to staff; • Facilitate case consultation and case presentations with Care Coordinators; • Ensure cloud-based client database accurately captures relevant health information by providing hands on training to staff and collaborating with Data & Quality Assurance staff to improve functionality; • Foster and expand interdisciplinary partnerships with medical and social service providers to improve linkage to care outcomes for people with hepatitis C, including expanding ability to share health information among organizations; • Ensure referral pathways are up to date and verified and endeavor to incorporate client feedback and experience when making referrals; • Cultivate opportunities to provide educational presentations to community partners, clients/potential clients and other service providers regarding HEP programming and services, harm reduction & safer use, and other related topics; • Support clients who are predominantly low income, actively use drugs, and/or people experiencing homelessness who are seeking treatment for hepatitis C; • Deliver medically accurate and appropriate viral hepatitis and harm reduction education to patients, community members, and providers; • Develop and maintain collaborative, trusting, relationships with assigned clients to support individualized service planning aimed at improving client autonomy; • Maintain work standards to ensure compliance with HIPAA, Human Subject Protections, Case Management ethics and other agency guidelines; • Comply with program research and outcomes procedures and participate in quality assurance projects, as indicated; • Seek opportunities for increased program funding; prepare grant and/or funding proposals; • Other duties and responsibilities as assigned.

DESIRED QUALIFICATIONS: • Education, work experience, and/or lived experience that demonstrates understanding of homelessness, housing, substance use, and/or incarceration; • Four years case management experience, medical and/or substance use preferred • Two years supervisory experiencing managing teams; • Experience building partnerships and relationships with community-based organizations, public health agencies, patients, and/or funders; • Health education and/or community outreach experience; • Master’s degree in Social Work, Public Health, or related field; or other demonstrated work experience preferred; • Strong ability to juggle multiple different responsibilities on an ongoing basis; • Foreign language proficiency in one of King County's top 20 most common languages preferred and incentivized; • Ability to work with limited supervision and considerable self-direction, and as part of a team; • Viral hepatitis and harm reduction knowledge preferred but not required.

To apply, please send resume and cover letter to resumes@hepeducation.org.

Please put the position title in the subject line.

Resumes without cover letter will not be considered.

As per Governor Inslee’s Proclamation 21-14, all HEP staff, volunteers, and contractors are required to be fully vaccinated against COVID-19. All new staff will be required to provide proof of vaccination, or submit a substantiated exemption under applicable law, before they begin work on-site at our Seattle office.


The Hepatitis Education Project (HEP) is a Seattle-based 501(c)(3) nonprofit agency committed to improving the health of underserved communities disproportionately impacted by viral hepatitis and envisions a world where…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha de inicio
    16 de enero de 2022
  • Fecha límite de postulación
    5 de enero de 2022
Al menos USD $60.000
/ año


1621 S. Jackson St., Seattle, WA 98144, United States
Suite 201

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