Client Services Associate, Interdisciplinary Practice

Brooklyn Defender Services (BDS) is seeking a Client Services Associate to join our team.

BDS is a public defense office representing low-income New Yorkers in criminal, family, immigration, and civil legal matters. Our work with clients is focused on the intersection of the legal systems that disproportionately impact Black and Brown people living below the poverty level in Brooklyn.

BDS represents thousands of people each year who have diverse, complex, and multi-faceted legal needs. In addition to a zealous legal defense, our interdisciplinary teams of attorneys, social workers and advocates provide a wide range of legal and advocacy services, including housing, public benefits, education, and employment issues.

The Client Services Center is the first point of contact for clients and visitors coming to the office. The Client Services Team greets clients and visitors, assists clients coming to the office for appointments with BDS staff, and responds to Client Services requests including room booking, scheduling Ubers, activating new phones for clients, and packing Riker’s clothing packages.

Responsibilities

• Welcome clients to their appointments and respond to inquiries as needed.
• Respond to Client Services requests including room booking, scheduling Ubers, activating new phones for clients, and packing Riker’s clothing packages.
• Ready packages for mailing and deliver to Post Office.
• Help maintain regular inventory of clothing, phones, gift cards and other items and ensure that said items are available for pick-up in designated office areas as well as maintaining order of such areas as needed.
• Restock various agency locations with client items.
• Additional duties as assigned.

Qualifications

• Excellent interpersonal skills including a customer service mindset.
• Ability to interact with clients in a professional, caring, and responsive manner.
• Ability to work independently and in a team environment.
• Ability to multi-task in a fast-paced setting.
• Ability to learn new technology and programs.
• Strong organizational skills and attention to detail.
• Bilingual Spanish-English speaking a plus.

Position Information

This is a non-exempt, salaried position. The regular schedule is Monday to Friday, 10am-6pm which may be adjusted depending on agency needs. The position is based at BDS’s offices in Downtown Brooklyn and BDS’s Community Office in East New York. There is 5 day in person requirement for this position.

BDS determines salary on a pay scale based on education and experience. For this position there is a base salary range of $53,995 - $63,690 depending on the applicant’s education and experience. There is also a $1,000 differential on top of your base pay. BDS offers comprehensive benefits including health insurance and a 403(b) retirement plan. In order to support work/life balance and family-friendly policies, BDS has generous vacation, sick, holiday, family, and medical leave policies.

Application Instructions

Click HERE to submit a cover letter and resume on our online application portal. Applications will be reviewed until the position is filled. Please submit your application by October 19, 2024.

Brooklyn Defender Services is a proud equal opportunity employer committed to celebrating diversity and maintaining an equitable and inclusive work environment. We strongly encourage candidates of all identities, expressions, orientations, disabilities, and experiences to apply. If you require an accommodation due to a disability or another reason, please contact the Managing Director, H.R., Christina Wallace, at cwallace@bds.org.