InnovateEDU is a non-profit whose mission is to eliminate the opportunity gap by accelerating innovation in standards-aligned, next-generation learning models and tools that serve, inform, and enhance teaching and learning. InnovateEDU is committed to massively disrupting K-12 public education by focusing on the development of scalable tools and practices that leverage innovation, technology, and new human capital systems to improve education for all students and close the opportunity gap.
About the Project
InnovateEDU strives to create real tools and projects that greatly assist a school/district/state that is moving toward embracing data standards, a data-informed culture, and data interoperability. Landing Zone, a project at InnovateEDU, aims to provide the best-in-class data infrastructure and support to client districts. We believe this doesn’t just mean technology and dashboards - it means investing in the people who do the work. To that end when a school adopts Landing Zone, they get not only technical products but the ability to join a team of peers who are working and learning together as well as receive coaching and support from the InnovateEDU Team.
Who You Are
You are a part people person, part process maven. You are detail-oriented, love establishing processes, and are a quick problem solver. InnovateEDU is hiring our first Customer Success Manager. This role is responsible for establishing and building customer relationships to promote customer retention and loyalty across our product portfolio. You ensure customers are satisfied with the company’s products and services, provide high-level technical support, and serve as a champion and translator between customer needs and the development team. You are the primary point of contact for customers and manage our data coaching team. We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to customer success.
Join a scaling, tight-knit team that’s working directly with innovative school districts across the country to build cloud-based enterprise data systems and data visualization that unlock data for teachers, students, and families. Our team operates as an innovative startup within the organization with a high degree of autonomy and focus on scale. Our team members have a variety of backgrounds, but one thing unites them all--their love for our mission and how Landing Zone is transforming interoperability and accessibility of data.
Salary and benefits will be commensurate with experience. The range for this position starts at $70,000.
This position is remote.
InnovateEDU is a non-profit whose mission is to eliminate the opportunity gap by accelerating innovation in standards-aligned, next-generation learning models and tools that serve, inform, and enhance teaching and…