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Member Services Coordinator

Publicado por
First Book
|
Washington, DC
Nuevo
|
Publicado hace 13 días

First Book is temporarily working remote due to Covid-19 & has a mandatory vaccination policy (medical and religious exemptions permitted)

About First Book:

First Book (https://firstbook.org) believes that education offers children the best possible path out of poverty. Since 1992, First Book has distributed more than 200 million books and educational materials to children from low-income families. Reaching 5 million children from birth to age 18 annually, First Book has built the country’s largest and fastest growing network of educators serving kids in need. Today First Book reaches over 525,000 educators nationwide with an additional 750 joining every week. In addition to our work in the United States, First Book also distributed books to children in more than 30 countries last year. 


A recognized leader in social enterprise, First Book harnesses the power of the private sector to advance social change. First Book has also been highlighted for its innovation and impact by the Schwab Foundation for Social Entrepreneurship, the World Economic Forum and in case studies at Columbia Business School, Wharton Business School, the Yale School of Management, and the London School of Economics. Finally, Charity Navigator recently awarded First Book its highest rating, including a perfect score for Accountability & Transparency.


About the Position:

Our Member Services Team has the greatest job (not to be mistaken for easy!). Monday through Friday, we focus on our members to ensure they are getting the most from our resources and are having the best possible experience with First Book. We answer calls and emails, answer their questions, and often have insightful conversations about the ways they are helping low-income kids survive and thrive! As a Member Services Coordinator, we provide superior customer service, prompt problem-solving, and a delightful experience. Our team stays knowledgeable about the inner workings of First Book in order to deliver the best possible experience for every member that calls with questions. 


Over the last few years, we’ve installed state-of-the art systems to aid our work, and while the majority of our time is spent talking to members, we also branch out to support other internal First Book teams on various projects and initiatives that further our mission. If you have a mission heart and a clever mind, enjoy working with a team and learning new things every day, First Book may just be the place for you! Now to the details of what’s involved:


Duties and Responsibilities: 

If you want to hit it out of the park, you really need to be able to perform these essential duties (not expected on day #1, however): 


•   Receive, research, and resolve inquiries from members while acting as their liaison to First Book

•   Contact members and notify them of opportunities they qualify for and/or to assist them in completing grant and promotional requirements as needed 

•   Maintain frequent communication with Members via telephone and email 

•   Educate new and existing Members about the First Book mission and model

•   Communicate benefits and promotions to Members

•   Update, track, and record information in databases and contact management systems relating to orders, invoices, inquiries and other pieces of information

•   Manage the tracking of books, invoices, payments and other items for specific partner groups

•   Prepare, review and maintain targeted and mass communications with Membership network


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required:

•   Strong skills in analytical reading, writing, and speaking.

•   You’ve got to believe the mantra “Teamwork makes the Dream Work!”

•   Ability to adapt your communication style to your audience. 

•   Ability to multi-task and navigate through multiple service channels, like phone, email and chat. 

•   You’re not afraid to take initiative and address issues as they arise (for members AND your team). 

•   You enjoy talking on the phone, listening to stories and super-sleuthing problems.

•   Timeliness is important to you. It’s really important to us. 

•   You employ advanced active listening and response skills.

•   You’re curious and want to learn about the ins and outs of various software platforms, such as Salesforce and online Team workspaces . 

•   Data analysis and interpretation skills are a plus!

•   Ability to speak Spanish preferred, but not required. 


Education/Experience:

•   Bachelor’s degree or equivalent experience 

•   Experience working with volunteers and/or community-service groups encouraged



First Book is temporarily working remote due to Covid-19 & has a mandatory vaccination policy (medical and religious exemptions permitted)

About First Book:

First Book (https://firstbook.org) believes that education offers children the…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo

Compensación

All full-time employees are eligible for the following benefits:

•  Hybrid work environment - can work from home and office 

•  Dental & medical insurance

•  Life and Accidental Death and Dismemberment coverage

•  Vacation leave

•  Sick leave

•  Eleven Annual Holidays

•  401K and employer matching pension contribution

•  Transportation benefits



All full-time employees are eligible for the following benefits:

•  Hybrid work environment - can work from home and office 

•  Dental & medical insurance

•  Life and Accidental Death…

Ubicación

Temporalmente A Distancia
El trabajo se puede realizar en o cerca de Washington, DC
Ubicación Asociada
1319 F St NW, Washington, DC 20004, USA

Cómo aplicar

Candidates are invited to submit a resume, and a cover letter that details your interest in the position to http://firstbook.force.com/careers. If you need assistance applying, please reach out to us at ajones@firstbook.org / 202-499-5935.


See what First Book has been up to!: 

https://www.facebook.com/FirstBook

https://twitter.com/firstbook

https://www.youtube.com/user/firstbook

https://www.instagram.com/firstbookorg/

https://www.linkedin.com/company/first-book/

Candidates are invited to submit a resume, and a cover letter that details your interest in the position to http://firstbook.force.com/careers. If you need assistance applying, please…

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