The Managing Director of People (MDP) leads the People Department and is focused on strategically investing in our workforce (staff and AmeriCorps Members) to ensure City Year Greater Boston is on track to achieve our short and long-term goals and ultimately achieve impact with students in Boston and Everett Public Schools. The MDP and their team collaborates across the organization to ensure that corps and staff feel supported and engaged and have the resources necessary to be successful in their roles. The MDP also ensures sound people-related operations at CYGB to maintain and enhance compliance, efficiency, and capacity. The MDP has two direct reports, a total team of seven, and reports directly to CYGB’s Senior Vice President and Executive Director.
The MDP is responsible for establishing and implementing a staff recruitment, development, and retention strategy ensuring that CYGB has a diverse, high-functioning staff and thriving work environment and culture. The ideal candidate for this role will thrive in a fast-paced environment; have experience managing multiple complex streams of work simultaneously; be able to coordinate and collaborate across a broad range of stakeholders; and want the challenge of developing a team and designing and implementing systems.
As the purveyor of the organization’s most critical and valuable resource, human capital, this person will play a significant role in the site’s ability to maximize student benefit and impact.
Human Capital Strategy
- Develop and lead the organization’s human capital strategy and staffing process with a particular focus on recruitment and retention of diverse candidates
- Work with People team to oversee various aspects of the employee lifecycle including areas such as succession planning, hiring, onboarding, workforce development, employee engagement, employee retention, and offboarding
- Assess and build equitable policies, systems, and tools, implementing with consistency, and communicating with transparency
- Identify critical organizational needs and talent/workforce planning solutions in relation to site’s growth plan, as informed by the Long-Term Impact Plan
- Establish and be responsible for multi-year Site Advancement Plan’s People priority areas such as compensation, staff professional development, and building capacity and sense of community for staff
- Leverage staff and corps member Culture Amp surveys and data to guide the Executive Leadership Team in the development and implementation of engagement growth plans
- Ensure the employee performance management process is conducted in an efficient, fair, and timely manner
- Partner with the Executive Director to develop and implement a sustainable plan for performance-based compensation
- Provide consultation and direct services related to employee relations practices that promote community, positive employer-employee relationships, and morale. When necessary, lead on workplace investigations including collaboration with National Legal and People Team.
AmeriCorps Member Experience
- Support Corps Experience Team who is focused on providing a positive and rewarding experience for all AmeriCorps members serving in Boston and Everett.
- Support programming such as community building events, returning ACM recruitment, confirmed ACM engagement, and Leadership after City Year
- Review quarterly corps surveys for feedback to inform future planning and priority setting
- Assist corps onboarding and registration annually including leading on completing I-9s, AmeriCorps enrollment, multiple background checks, ID document management, incoming survey completion, team assignments in Workday, and relocation payment initiation.
- Ensure government compliance throughout program and site’s documentation working with National Government Relations team and Massachusetts Service Alliance
- Support corps operations such as uniform distribution, technical needs, transportation needs, and emergency support funds
- Advise and/or lead on various personnel concerns including investigations and terminations
Recruitment and Admissions
- Collaborate and meet regularly with National Recruitment and Admissions team to ensure CYB has a full diverse and talented corps each year
- Support department efforts in coordination of activities focused on all aspects of recruiting and admitting the corps including staff interview schedules, selections, confirmed ACM engagement, and returning ACM recruitment.
- Ensure and support site’s commitment to local recruitment including partnership-building, awareness creation (through local marketing and event attendance), and corps retention.
- Develop and implement a strong onboarding and training process to ensure a strong launch of new staff and ensure employees understand their job responsibilities
- Provide training and guidance to new supervisors and opportunities to develop their management and leadership skills
- Identify opportunities for cross training and career pathway changes, and support managers with discussions regarding position plateauing and pathways for continued growth and development
- Identify core competencies and skills for site, as well as common growth areas and offer aligned professional development site wide
- Ensure that site goals and processes are communicated to all staff
- Work with the Chief of Staff to plan and organize staff retreats and teambuilding days
Leadership and Administration
- Serve as a member of CYGB’s Executive Leadership Team (ELT), representing the successes, needs, and viewpoints of the People department
- Collaborate with peers to establish site priorities and policies through equitable decision-making
- Provide counsel and guidance to the ED and members of the ELT on personnel matters and set the people strategy for the site
- Prepare and administer the department’s operating budget; work with the Managing Director of Finance & Operations to create the forecasting of funds and submit final budget requests
- Work with Chief of Staff to coordinate staff communications including staff meetings and circles
- Fulfill the role and responsibilities associated with Executive Leadership Team membership, including board and site-wide responsibilities
- Bachelor’s degree from an accredited college in Human Resource Management, Business Administration or a closely related field, or a Society of Human Resource Management Certification (Master’s degree in Business Administration or similar field preferred)
- A minimum of five years professional human resource administration experience
- Strong commitment to and experience in developing a diverse, inclusive, and equitable workforce and working effectively with people with different work styles and backgrounds.
- Conceptual understanding of and demonstrated skills in strategic and operational planning, organizational development, capacity-building, professional development and training, performance management and measurement.
- Proven leader in areas of talent acquisition and assessment, change management, and cultural transformation.
- Develops long-term vision and strategies that build organizational capacity; aligns workforce to execute on priorities; coaches others.
- Strong attention to detail and proven organizational and project management skills.
- Effective listener and operates with strong sense of empathy.
- Ability to manage multiple priorities and deadlines in a complex and evolving environment
- Experience building effective teams and providing efficient customer service
- Experience successfully leading cross-functional teams and achieve actionable results through others
- Proven success in developing collaborative relationships, and a successful track record of providing successful advice and counsel to senior leaders
- Excellent analytical, verbal, and written communication skills along with a high level of diplomacy, discretion, and problem-solving ability
- Excellent technology skills including proficiency using Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Teams) as well as various audiovisual equipment and virtual meeting platforms including Zoom
Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.
*Individuals are considered fully vaccinated 14 days after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (Johnson & Johnson).