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Program Manager, Housing Support Program

El trabajo se debe realizar en o cerca de Decatur, GA
Publicado hace 20 días

Detalles a Simple Vista

Tipo de contrato
A Tiempo Completo
Nivel de Experiencia
USD $65.000 - $75.000 / año
Yearly Salary


Program Manager, Housing Support Program

Reports To: Director of Supportive Services - Georgia

Job Class: Exempt

Hours Per Week: 40


The Program Manager is responsible for the daily program operations of Step Georgia Housing Voucher (GHV) program with the goal of moving individuals experiencing homelessness into permanent supportive housing and independence. The team is field based and interdisciplinary in structure and provide Medicaid billable case management, psychosocial rehabilitation, peer support, therapy, collateral and crisis intervention services.

The Program Manager leads, administers and oversees program services and team members who assume responsibility for providing direct services to adults experiencing serious mental health issues and who are housed or soon to be housed in scattered site, supported housing units throughout metro Atlanta. The Program Manager oversees all aspects of the GHV process including outreach, enrollment, housing navigation, move-in and ongoing support services. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible. The team utilizes Housing First, Motivational Interviewing, Trauma Informed and Harm Reduction models of service delivery.

RESPONSIBILITIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned.

Program Administration:

  • Oversee program outcomes to meet contract budget and revenue requirements.
  • Direct day-to-day program operations. Supervise, manage and support team members to ensure appropriate coverage and services to the client census.
  • Signature authority for direct reports, timesheets, mileage, check requests and performance evaluations.
  • Review all program and contract reports prior to submittal to Director and Vice President for approval.
  • Maintain systems that track the outreach, member engagement, referral process and ensuring members are housed in a timely manner.
  • Oversee implementation of program policies and procedures needed for service delivery are in line with Step Up and DBHDD goals and values.

Staff and Program Participant Support:

  • Provide leadership, supervision and direct management of staff members.
  • Provides clinical direction and guidance to team members on progress of all cases.
  • Take the lead in staff hiring and on-boarding process. Ensure team members have proper training and understand their job and role on the team.
  • Provide staff feedback and evaluation on a regular basis. Support and coach team in professional skills. Identify staff development needs and activities.
  • Ensure staff complete all required documentation and ability to monitor productivity in Welligent EHRS. Perform periodic internal chart audits.

Quality Assurance and Reporting:

  • In coordination with the Quality Assurance (QA) staff, implement and follow QA activities to meet Medicare standards and protocols; determine and review appropriate use of program services, accuracy of documentation and ensure staff mastery of QA requirements. Authorize or co-sign paperwork as warranted.

Community Engagement:

  • Assume responsibility for any outside communication written or verbal, with DBHDD, landlord, other housing support providers and behavioral health service providers.
  • Participate in DBHDD, QA, Continuum of Care (COC) committees and meetings as requested.
  • Attend regular Step Up management level meetings as well as local service area meetings as assigned.

SKILLS: Demonstrated leadership of programs, organizations or teams, with multiple staff oversight and ability to work effectively and supervise an interdisciplinary team. Knowledge of or experience with DSM V diagnoses, assessment of level of functioning, EBP’s such as Motivational interviewing, Trauma Informed Care, Housing First, etc. Ability to work independently and collaboratively on a team. Initiative and solution focused practice. Uses good time management skills and resources to balance responsibilities. Clinical experience, crisis intervention, understanding and commitment to Recovery Model philosophy. Strong computer skills and must demonstrate proactive communication skills.

<h1>QUALIFICATIONS: Licensed LCSW, LPC, LMFT with a minimum of 2 years-experience supervising a team providing case management/counseling of homeless persons struggling with psychiatric disabilities, histories of substance use and/or trauma. Knowledge of homeless services, Medicaid billing, the Housing First model, DBHDD housing voucher process PREFERRED. Proficiency utilizing Microsoft Office, homeless services databases and Electronic Health Records is essential. Must have own transportation and current Georgia driver’s license and insurance with a good driving record.</h1>

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.


HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

I can perform the functions of this job as described with or without reasonable accommodation.

Employee Name (Print): ___________________________________________

Employee Signature: ________________________________________________

Date: _________________________________

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.


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Program Manager, Housing Support Program

Reports To: Director of Supportive Services - Georgia

Job Class: Exempt

Hours Per Week: 40


The Program Manager is responsible for the daily program operations of Step Georgia Housing Voucher…


Decatur, GA, United States

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