Program Director

We seek a Program Director (PD) who will oversee the implementation of our service model in 4-6 schools in South Seattle in a critical phase of City Year Seattle / King County’s growth.

The Program Director must be an effective manager and talent developer who can coach staff members so they in turn can enable ACMs to have a rewarding, high-impact, and successful year of service. As a strong relationship manager, the PD must inspire and grow partnerships at schools, in the community, and with the district to ensure the right conditions and resources are in place for AmeriCorps members to deliver attendance, behavior, and course performance interventions to students.

The Program Director (PD) plays a critical role in implementing City Year Seattle / King County’s school-based service model. The PD spends the majority of the work week in the field, directly supervising 4-6 Program Managers and indirectly overseeing up to 50 AmeriCorps members deployed for a year of service in Seattle Public Schools. The PD is responsible for the overall management of the day-to-day programmatic operations of their team, as well as leading their team to ensure that all goals and service outcomes are met.

Reporting directly to the Managing Director, Program, the Program Director also serves on the Impact Leadership Team and is responsible for working to promote the long-term sustainability of the site, including building a strong culture, fostering strategic relationships, and supporting our site-wide priorities.

People Management and Development 

Program Manager Management 

• Develop, manage, and coach Program Managers through daily contact, site visits to schools, weekly check-ins, beginning of year goal setting and planning, mid-year and end-of-year performance reviews, and professional development opportunities. 
• Ensure team is well-developed, strong, connected to their work, and the organization. Lead on sustaining a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools 
• Provide guidance on meeting monthly, quarterly and annual Impact goals and administrative deadlines. 
• Facilitate best practice sharing across teams 
• Support Program Managers in team leadership and work with Program Managers to ensure that AmeriCorps members are in compliance with AmeriCorps regulations. 

AmeriCorps Member Management & Training  

• Maintain site’s adherence to standards and national programmatic baselines. 
• Meet as needed with Program Managers and AmeriCorps members regarding team management, accountability and standards issues, and manage disciplinary action regarding AmeriCorps members. 
• Communicate with Program Managers regarding AmeriCorps member professional development needs. 
• Support AmeriCorps member (ACM) and staff learning and professional development through individual and group coaching and by modeling outstanding professionalism, strong application of the City Year values, facilitation of meeting and learning spaces, and effective leadership 
• Develop and facilitate quality trainings around service implementation to groups of staff and AmeriCorps members (ranging in size from 8-100 AmeriCorps members). Provide overall support for all AmeriCorps member trainings. 

Program Implementation

Service Model Fidelity 

• Ensure Program Managers are implementing Whole School Whole Child model with fidelity to enhance service quality and maximize impact. 
• Ensure that service tools are utilized effectively.  
• Ensure Program Managers are setting and monitoring clear, measurable weekly and monthly deliverables for AmeriCorps members to ensure effective planning and execution of service priorities and parent/community engagement events. 

Service Impact & Evaluation

• Support evaluation team in collection of data. 
• Track Program Manager’s data deliverables, teams' progress, observations and general service impact. 
• Work with service team and Program Managers to coach around and ensure quality of day-to-day service implementation, including through classroom observations 
• Support Program Managers in placing AmeriCorps members in classroom. 

After School Program

• Ensure that Program Managers are leading City Year teams to provide a high quality, effective, safe, and well-organized after school program. 
• Collaborate with school partners to ensure the successful launch of the program. 
• Routinely monitor all elements of the program for quality and make necessary adjustments.   

Partnership Management 

Relationship Management

• Build and maintain relationships with principals and school liaisons and serve as supervisory contact. 
• Ensure Program Managers are building strong relationships with school site stakeholders. 
• Ensure alignment and implementation of Statement of Partnership with school sites 
• Establish presence during any City Year and/or school crises. 
• Work with Program Manager and Managing Director, Program to develop strategy to secure continuation of funding allocations from school partners. 
• Create and oversee school engagement strategy and support district engagement strategy, including brokering new partnerships 

Community Awareness

• Engage team in activities and experiences that deepen their understanding of the communities in which they serve. 
• Leverage City Year Values and frameworks to help staff and AmeriCorps members develop perspective on their role in the school community. 
• Work with team to understand the resources provided by local community organizations that may benefit students and the school community.   

Team Leadership, Site Leadership, and Site-Wide / Nationwide Engagement 

• Support in building a strong, inclusive, whole-site culture that reflects CYSKC mission, vision, and values, with a focus on Race & Equity  
• Develop and communicate site priorities and team strategy as a member of the Impact Leadership Team 
• Support with designing and leading Impact department spaces 
• Support a culture of collaboration with the development team, including through attending donor meetings, consulting on grant strategy, and engagement in external events 
• Support other site-wide work and projects (e.g., Race and Equity work, site events, service projects, AmeriCorps member appreciations, AmeriCorps member interviews, etc.) as needed to ensure site goals are met 
• Participate and engage in City Year national spaces to collaborate with other sites across the network, share best practices, elevate site needs, and adapt national practices to our local site 

Experience and Qualifications 

A competitive candidate for this role will have many of the following skills and experiences. Research shows that women and people of color tend to only apply for positions when they match every criterion. If you think you have what it takes, but don't necessarily meet every check box in this job description, we encourage you to still apply. We'd like to learn more about you and see if you could be a great fit for City Year. 

• Strong track record of building authentic partnerships and relationships rooted in anti-racist practices, as well as experiences partnering with and engaging communities of color, with immigrant, refugee, Indigenous and/or trauma-effected populations 
• Strong problem-solving skills, with experience building equitable, human-centered processes and finding creative solutions to balance competing priorities  
• Demonstrated experience managing, leading, and developing a diverse team in service to a common goal 
• Strong project management skills; able to manage multiple tasks, priorities, and stakeholders effectively; ability to generate results and complete projects within deadlines 
• Strong communication and listening skills, including the proven ability to adapt and translate complex topics and messages for different audiences and lean into difficult conversations 
• Demonstrated a lived commitment to apply racial, gender and economic justice lenses in both personal and workplace contexts  
• Demonstrated commitment to curiosity and humility as a life-long learner, seeking diverse perspectives and opportunities for self-growth  
• Background working in a school setting preferred 
• Due to requirements from Washington State and Seattle Public Schools, City Year staff and AmeriCorps members are required to be fully vaccinated for COVID-19 before their start date, unless they receive a medical or religious accommodation 

COVID-19 Notice   

Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.  

*Individuals are considered fully vaccinated 14 days after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (Johnson & Johnson).