Oportunidad de empleo

Salesforce Business Analyst

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Publicado hace 12 días

Salesforce Business Analyst

Buffalo, NY


The Opportunity

The SalesForce Business Analyst ensures the enterprise-wide users of CEO’s mission-critical SalesForce CRM platform are optimally supported. This position entails significant internal account management, technical business need analysis, and business process improvement consulting (primarily around our Salesforce platform). 

The CEO technology environment also includes other 3rd party applications. These position responsibilities include development of functional and non-functional requirements and customer request prioritization. 

This role will include crafting business solutions for stakeholders combining people, process, and technology to support both the strategic direction of the company and functional area initiatives.  The position also provides added support to  Tier 1 cases, focused on in depth investigation of advanced technical issues.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.


CEO's Staff Vaccination Policy

CEO has implemented an org-wide vaccination requirement that requires all new staff to be fully vaccinated before their first day of work. We have made this decision for the safety of our participants and employees and to enhance our ability to continue to provide the vital services we offer to our participants. As part of the onboarding process, new hires will be asked to submit proof of vaccination status prior to their first day of employment.

If you are unable to get vaccinated against COVID-19 for medical or religious reasons, you can request a reasonable accommodation.  An interactive meeting will be scheduled to discuss your request.  
CEO does not discriminate against individuals with actual or perceived infection with COVID19 or based on an actual or perceived history of such infection nor based on any protected status. 


Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people with recent criminal convictions. Across the United States, over 6,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.

What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 25,000 formerly incarcerated individuals have secured full-time employment since 1996. In 2016, CEO embarked on a 5-year strategic plan to grow to serve 9,000 participants annually. 


Who You Are

  • You have exceptional computer navigation skills
  • Intermediate to advanced knowledge of data management
  • Fluency in MS applications including MS Excel (macros, pivot tables, charts)
  • Excellent presentation, interpersonal, written and verbal communication skills
  • Experience defining system requests and writing functional documentation
  • Formal SalesForce.com training, project management and technical support experience preferred
  • Ideally 3-5 years of experience as a business analyst developing progressively complex SalesForce solutions
  • Ensures work product is consistent, accurate and thoroughly documented
  • Demonstrates respect, fairness, patience and efficiency to participants, employees and others to problem-solve and satisfy their needs with the resources available
  • Demonstrates the ability to identify and/or anticipate a problem, analyze the situation, offer and/or seek assistance in order to identify solutions and, when appropriate, decide on and implement a course of action
  • Builds rapport and cooperation with persons inside and outside of CEO through interpersonal understanding
  • Works effectively under pressure and at a sustained pace, managing emotional highs and lows, while maintaining focus on objectives despite setbacks or opposition. 
  • Dedicated to achieving personal, team and organizational goals through time management, data analysis, focused communications and teamwork, and continuous learning


What You’ll Be Responsible For

Key responsibilities of the (title) include but are not limited to:

Technical Support

  • Manage ongoing Tier 1 technical support requests 
    • Manage and maintain caseload
    • Provide updates on all cases via case comments on a daily basis
    • Identify problem areas and provide recommendations for future enhancements
    • Properly escalate cases to supervisor documenting requirements gathered and provided solution(s)
  • Create training materials and documentation for internal SalesForce users
  • Support Tier 1 by assisting users in reports creation and modification 
  • Provide troubleshooting for report cases and assist with reports and dashboard conversion from Classic to new SF  Lightning instance
  • Function as a technical expert in the design, development and testing of Salesforce enhancements, dashboards, and reports.

Business Needs Analysis and Development

  • Document new development required by organization and confer with Senior SalesForce Administrator and consultants to plan and execute changes 
  • Work with functional leads to transform and develop new requirements into SalesForce design and implementation.
  • Research and disseminate SalesForce best practices that help drive user adoption and success.
  • Facilitate and support technical meetings and design reviews, including meeting planning and follow-up.
  • Ensure accurate and on-time delivery of contractual reports and KPI, as well as the timely submission of data for independent program evaluations.

Additional Responsibilities

  • Perform other job-related duties and responsibilities that will be assigned from time to time.


Compensation and Benefits  

The salary range for this position is $57,600-72,500/annually. CEO's compensation philosophy considers a variety of factors including experience, internal equity, and the labor market associated with the city in which the position is located. The labor markets associated with the cities in which CEO is based are variable, and the salary range included here reflects this. Our salary offer will fall within this range and will be reflective of the labor market of the city in which the position is based, as well the other factors named above. 

We recognize that salary is a part of the overall compensation package and are happy to provide a comprehensive benefits package, including medical and dental coverage, and professional development opportunities to our staff.

We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.


More About Us

The Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. Our commitment to being an anti-racism organization that is inclusive across all identities and experiences drives us forward every day. We exist to create greater opportunities for people who face multiple barriers to personal and professional success, and we’re passionate about being agents of change who promote diversity, equity, inclusion, and access to opportunities for all.

People who are justice involved, people of color, people who identify as LGBTQ+ , and people with disabilities are highly encouraged to apply for vacant positions at all levels.  CEO’s commitment to DEI aligns with the CROWN Act, creating an open space where our employees can present as their true authentic selves. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.




Salesforce Business Analyst

Buffalo, NY


The Opportunity

The SalesForce Business Analyst ensures the enterprise-wide users of CEO’s mission-critical SalesForce CRM platform are optimally supported. This position entails…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo


Buffalo, NY, USA

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