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Client Service Intake Coordinator

Publicado por
Moveable Feast, Inc.
|
Baltimore, MD
Nuevo
|
Publicado hace 22 días

To apply:

Please submit your resume and cover letter to Brandy Jones at bjones@mfeast.org to be considered for the position. Submissions without cover letters will not be considered. Please, no phone calls.

Our Vision

A Maryland where people come together to feed people, fight disease, and foster hope.

Our Mission

Improve the health of Marylanders experiencing food insecurity and chronic illness by preparing and delivering medically tailored meals and providing nutrition education, thereby achieving racial, social, and health equity.

Our Values

COMPASSION

EQUITY

QUALITY

INTEGRITY

HOPE


Moveable Feast needs a strong and effective team to fully realize its mission and intended impact in the community. Being part of the Moveable Feast team is an extraordinary opportunity for an individual who believes that food is medicine for people living with serious illness. 


Moveable Feast works to be an organization diverse in thought, life experience, race, gender identity, sexual orientation, age, physical and developmental ability, and socioeconomic status. We seek candidates who will contribute to diverse, equitable, and inclusive environments for our clients, volunteers, and staff. Moveable Feast condemns racism and discrimination in all its forms and has taken an anti-racist stance that moves beyond mere statements on our commitment to minimizing negative impacts in the present and future by: denouncing racism; evaluating policies and practices; and recognizing and dismantling oppressive systems.

The Position

The Client Services Intake Coordinator serves as the direct contact for clients and referral partners to enroll Maryland residents in Moveable Feast services. The Coordinator works closely with drivers & volunteers to ensure timely and satisfactory delivery of all home-delivered meals. The Coordinator provides ongoing information to clients so that they have the most up-to-date and accessible information about their services.

ESSENTIAL DUTIES & RESPONSIBILITIES

·  Determines eligibility and conducts initial intake to enroll new clients in service.

·  Provides new clients with an orientation to services.

·  Responds to client inquiries and questions and resolves issues to ensure continued quality service for all clients.

·  Communicates regularly with referral partners and case workers regarding client eligibility and documentation and assists them with understanding the intake process and paperwork.

·  Ensures that all client documentation for new referrals is complete and entered into the database. 

·  Conducts outreach as needed to engage potential new clients for enrollment into services in order to meet target number of clients enrolled in service.

·  Provides daily communication with clients and delivery drivers regarding scheduling and delivery of services.

·       Provides excellent customer service to all Moveable Feast stakeholders, including clients, referral sources, volunteers and community members in order to resolve issues and increase access to services for clients who meet eligibility.

·       Maintains accurate written & database case notes and documentation of clients receiving agency services.

·       Maintains accurate and up to date client and service provision data (including route information, service jurisdictions, services provided, and service funding sources).

·       Prepares reports regarding client services including data entry into CAREWare, Client Track, and collection of client outcomes data.

·       Performs clerical and administrative support for the Client Services, Nutrition and Transportation Departments as needed.

·       Maintains an organized filing system for meal delivery services.

·       Participates in departmental and organizational meetings as appropriate.

·       Adheres to all Federal Health Insurance Portability and Accountability Act (HIPAA) regulations, by protecting the privacy and security of all patient/client health information.

EDUCATION & EXPERIENCE

·       High school diploma or equivalent required.

·       At least 2 years of experience working or volunteering in a nonprofit organization, healthcare or human services field preferably in dealing with client/patient customer services.

·       Prior work or volunteer experience working with diverse and marginalized populations.

KNOWLEDGE, SKILLS, & ABILITIES

Commitment to the mission and values of Moveable Feast; Willing to be part of a strong organizational culture centered in racial equity, diversity and inclusion; Excellent written and verbal communication skills with attention to detail; Excellent customer service skills; Adheres to high ethical standards of integrity and discretion in working with confidential information; Must possess strong time management and organizational skills with ability to prioritize tasks effectively; Ability to work independently and with a team.

This position requires weekly on-site work at our office location 901 N. Milton Avenue, Baltimore, MD 21205 with eligibility for some remote work.

Salary: $38,000-$40,000 per year (Non-Exempt)

Benefits: CareFirst BC/BS medical, dental & vision insurance (75% employer paid); Paid Time Off (PTO); Paid holidays; & 403(b) retirement plan. Moveable Feast has a strong commitment to the growth and development of people and provides professional development and learning opportunities for all staff. 

To apply:

Please submit your resume and cover letter to Brandy Jones at bjones@mfeast.org to be considered for the position. Submissions without cover letters will not be considered. Please, no phone calls.

Our Vision

A Maryland where people…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha de inicio
    6 de diciembre de 2021
  • Educación
    Bachillerato
  • Nivel Profesional
    Profesional
Salario
USD $38.000 - USD $40.000
/ año

Ubicación

Presencial
Baltimore, MD, USA

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