The Director of Analytics and Evaluation is responsible for managing the development of performance data systems and may supervise an analyst who conducts strategic analyses designed to generate actionable insights related to AmeriCorps member and student impact to advance the mission of City Year Greater Boston. The position requires the ability to lead nimbly and manage high priority analytic projects with short turnaround as well as larger strategic initiatives to improve organization performance and impact. The Director of Analytics and Evaluation will exhibit a unique combination of strong technical and analytical skills and the ability to coach analysts and staff through the development and deployment of data tools. The Director of Analytics will serve as a strategic advisor to the Executive Leadership Team in advancing critical analytic initiatives. The Director of Analytics and Evaluation resides in the Executive Director’s Office within City Year Greater Boston, reporting to the Chief of Staff.
- Oversee the yearlong use, plans, and vision for data both internally and externally at City Year Greater Boston.
- Follow, create and refine structures for data documentation, methodology and quality assurance to ensure all data reports (both internal and external) are high-quality and follow consistent business rules.
- Inform the development of and operationalization of the strategic plan by performing thoughtful, rigorous data analysis to answer key questions in areas including equity and opportunity gaps within student academic performance, resource allocation, and college, career and life readiness.
- Engage critical stakeholders throughout a user-centered design processes by which live data reports will be developed to meet the strategic, tactical, and operational needs of users.
- Help convene users at various levels of the system to engage in user acceptance testing for the purposes of refining reports so they can be used for strategic, tactical, and operational purposes.
- Develop dynamic public-facing data reports that illustrate the performance of student data and AmeriCorps experience data, as well as provide internal stakeholders with data reports that are drillable and actionable.
- Work directly with Site Leadership to ensure that departments have ongoing access to real-time and relevant data to drive changes and improve AmeriCorps Member Experience, Staff Experience, Philanthropic Partner Experience, and Student Outcomes.
- Provide consultation and operational support to the Chief of Staff and Executive Director, serving as a resource, thought partner, and department liaison.
- Act as main data liaison to Boston Public Schools and Everett Public Schools
- Perform other duties as requested by the Chief of Staff and Executive Director, including:
- Support execution of department strategic vision and day-to-day operations
- Represent analytics in meetings, at events, in working groups with external and internal partners, and to stakeholders
- Minimum of 5 years experience analyzing K-12 education data
- Minimum of 2 years supervisory experience managing a team to achieve ambitious outcomes
- Proficiency in at least one coding language, preferably SQL, Stata or R
- Very strong analytic and data systems management skills, as well as extremely strong attention to detail
- Experience coaching others to adjust and improve their work processes, both in supervisory positions and in positions without formal positional authority
- Ability and demonstrated experience facilitating user-centered design processes, gathering and responding to feedback from users over the course of a project
- Enthusiasm for managing adaptive and technical projects with a diverse team to completion
- Excellent time management skills, experience balancing competing priorities, and prioritizing resources
- Demonstrated ability to work cross-functionally and think at a systems level
- Strong customer service focus
- The ability to explain complex analytical concepts to lay persons in clear and concise easy to understand terms
- The ability to react to requests with both flexibility and firmness (and the ability to distinguish when to use which skill)
- Exceptional oral and written communication skills as demonstrated by the ability to communicate effectively and respectfully with principals, teachers, colleagues, and diverse community members
- Track record of success in a complex organization reflecting proactive problem solving
- An understanding of and commitment to gain greater understanding of what is necessary for a non-profit serving urban school districts to enjoy continuous improvement in an increasingly complex and competitive environment
- Strong interpersonal and relationship-building skills, with the ability to manage up, down and across all levels of the organization.
- Takes initiative and operates in a proactive and solution-oriented manner; seeks to move beyond problem-solving toward problem prevention.
- Possesses openness, responsiveness, approachability and understanding of others’ perspectives with the demonstrated ability to maintain and build relationships through collaboration.
- Understands data collection, reporting, and analysis within a social justice framework.
- Strong connection to the values of servant leadership, belief in the power of young people, social justice, empathy, inclusivity, and teamwork.
Our number one priority is the health and safety of our employees and AmeriCorps members and their families; our students and school partners; and the community at large from COVID-19. Proof of COVID-19 vaccination is required for employment and service – all staff members, including remote staff, and AmeriCorps members are required to be fully vaccinated* no later than their start date. If you are unable to be vaccinated for medical reasons or sincerely-held religious beliefs, we will consider requests for reasonable accommodation consistent with our policy, and where we are able to provide such accommodations without undue hardship to the organization pursuant to applicable law. Notwithstanding any language herein, City Year will comply with any state, local, or federal orders, statutes, or regulations that may conflict with the COVID-19 vaccination policy.
*Individuals are considered fully vaccinated 14 days after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (Johnson & Johnson).