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Director of Membership

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Publicado hace 24 días

About the Position:    We are seeking an experienced professional with direct experience setting up and managing a Membership program at a museum or large nonprofit.   We want a Director of membership who can design, launch, and oversee a new membership program.  Although the physical home of the Center will be located in Washington, D.C., the membership program will establish a global community of followers, creating grassroots support for the Center’s mission and coalescing people who have themselves, or their families, achieved the American Dream and want to make the Dream attainable for people around the world.  

The Director of Membership will need to hit the ground running, working with our external membership consultants to build and scale a membership program before our Visitor Center opens in July 2023. The Director will oversee all project management relating to membership and the necessary day-to-day duties to recruit, engage and retain members. The position will work closely with many different departments at the Center to grow the number of members, deliver programming and benefits, and provide stewardship and service.  This position will initially report to the Head of Development. 

 Responsibilities:

  1. Lead the design and implementation of a membership program strategic plan, including establishing and meeting annual goalsBenchmark the Center’s performance against other leading local and national membership organizations.
  2. Identify best practices and implement those that will help drive growth in both revenue and number of members. 
  3. Develop annual membership operating budget for approval; implement and monitor the plan, taking immediate corrective action when necessary.
  4. In collaboration with Development and the Center’s external consultants, regularly journey-map the member and member/donor lifecycle, assess touch points, and maximize growth opportunities.
  • Oversee member benefits including coordinating tours of the Center, conference calls, fulfilling poster/member card requests, organizing member events, etc.
  1. In collaboration with the Communications team and external consultants, develop a year-round member marketing plan that incorporates advertising, promotions, renewals, and on-site sales (when the Visitor Center is open) for all segments of the member audience.Oversee the development of membership collateral, e-communications, and marketing materials and assist in the development of content for these communication tools.
  2. Act as the internal marketing coordinator for all membership collateral. 
  3. Serve as the day-to-day contact with direct mail and benefits vendors.
  4. Maintain accurate membership records and databases. Coordinate with Accounting to acknowledge/receipt member gifts and input relevant donation data.
  5. With support from the Salesforce Manager, regularly monitor, report, and interpret member data, including prospect-to-member conversion, renewal and lapse rates, attendance, etc.
  6. Build strong relationships between member fundraising, major gifts fundraising, and other fundraising channels, including planned giving.Identify, steward and solicit members who are prospects for upper-level giving and major gifts.
  7. Serve as main contact for all members, via email, phone, and mail.

 Skills and Requirements:

To be successful in this position a candidate will need the following: 

  • Bachelor’s degree and at least seven years’ non-profit direct response fundraising, marketing, communications or related field.
  • Direct experience at a Museum or Nonprofit setting up and managing a Members Program. (Experience at an industry or  trade association is not considered relevant.)
  • Excellent understanding of direct response marketing with the ability to show increased metrics, ROIs, and results.
  • Superb project management skills.
  • Outstanding brand stewardship with success in executing an organization's voice and value proposition.
  • Excellent written and oral communication skills and the ability to make compelling, non-technical presentations.
  • Proven success in an independent work environment.
  • Organized and highly detail oriented with an ability to multitask and prioritize.
  • Ability to work in a fast-paced environment individually or in a team.
  • Experience working in CRM databases and online platforms; preference for experience with Salesforce, Mailchimp, and Form Assembly.
  • Demonstrated ability to establish and maintain good working relationships with co-workers, supervisors, vendors, and the public.
  • Sound judgement, professionalism, and discretion.
  • Commitment to the Center’s mission and vision
  • Able and willing to work evenings and weekends, if needed
  • Successful completion of a security background check
  • Have necessary authorizations to work in the United States of America

 

About the Position:    We are seeking an experienced professional with direct experience setting up and managing a Membership program at a museum or large nonprofit.   We want a Director of membership who can design, launch, and oversee a new…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Fecha de inicio
    15 de diciembre de 2021
  • Fecha límite de postulación
    15 de diciembre de 2021
  • Educación
    Licenciatura
  • Nivel Profesional
    Directivo
Salario
USD $70.000 - USD $110.000
/ año

Compensación

About the Milken Center for Advancing the American Dream, LLC

MCAAD, LLC is wholly-owned subsidiary of the Milken Institute, a, 501(c)(3) organization headquartered in Santa Monica. MCAAD, LLC is headquartered in Washington, D.C.  Its mission is to make the American Dream an attainable reality for everyone. The mission of the parent, the Milken Institute, is to improve lives around the world by advancing innovative economic and policy solutions that create jobs, widen access to capital and enhance health. MCAAD offers an excellent benefit package including medical/dental, LTD, Life, Flex Spending Program, and a 403(b) tax-deferred retirement savings plan. E.O.E.

About the Milken Center for Advancing the American Dream, LLC

MCAAD, LLC is wholly-owned subsidiary of the Milken Institute, a, 501(c)(3) organization headquartered in Santa Monica…

Ubicación

Presencial
734 15th St NW, Washington, DC 20005, USA

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