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Oportunidad de empleo

Case Management Supervisor - Scattered Site Housing

Publicado por
Pine Street Inn
Boston, MA
Publicado hace 16 días

SCHEDULE: 40 hours per week; Monday-Friday 8:00 am- 4:30 pm or equivalent, with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation is required.

Pays $50,000 - $60,000 annually plus retention bonus of $1500.00, payable in instalments of: $750.00 upon hire and $750 at six (6) months 



Scattered Site Housing provides comprehensive, intensive case management support to chronically homeless individuals with histories of substance abuse and mental illness in housing using the Housing First model promoting long-term stability in housing and the end of homelessness in Boston. 

The Scattered Site Housing Supervisor provides leadership and clinical supervision to a case management team which supports chronically homeless individuals in housing to maintain stability in housing, connect with community-based services, and achieve self-sufficiency. This position is responsible for program content including the implementation of effective practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care) and ensures the provision of high quality case management supports on a 24/7 basis.  The Supervisor also provides leadership in crisis situations and participates in a supervisory on-call rotation. In addition, the Supervisor assists the Associate Director in the development and completion of outcome, annual and other mandated reports as well as developing and maintaining positive relationships with partner agencies which contribute to the overall success of the program.   



  • 10 years of supervisory experience or equivalent combination of skills and experience in the substance abuse/mental health field.
  • Valid Massachusetts driver’s license in good standing and ability to access public transportation.


  • Training in Motivational Interviewing and the Stages of Change model. 
  • Knowledge of and strong commitment to harm reduction philosophy, principles and practices.
  • Experience working with Managed Care Organizations or other 3rd party payors.

*Please note - All credentials and licensures will be reviewed annually as part of the PSI credentialing process. Additionally an annual CORI review will be conducted for the Supervisor. Acceptable results of annual credentialing and CORI reviews will be required of the Supervisor.  


  • Prior experience working with homeless individuals and/or supportive housing.
  • Three years direct care experience providing services, including assessment and service planning, to adults living in the community with mental illness and/or addictive disorders.


  • Knowledge of landlord/tenant procedures, and/or subsidized housing programs. 
  • Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised.)
  • Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing.
  • Experience with Trauma-Informed Care.
  • Bilingual in Spanish and English.


  • Ability to lift heavy objects, climb several flights of stairs, and clean as required.
  • Ability to work at a computer for prolonged periods of time.
  • Ability to respond quickly and appropriately in a crisis situation.


  • Ability to diffuse/mediate disputes with tenants who at times are experiencing active addictions, and/or mental health issues and positively deal with stress. 
  • Strong, professional organizational and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them.
  • Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills.
  • Ability to function under pressure in a fast paced human service environment.
  • Previous open door experience of creatively working with and problem solving effective ways to meet a diversity of needs of an at-risk and sometimes non-compliant population choosing not to engage in services.
  • Strong computer skills, including but not limited to use of management information systems or database programs.
  • Highly developed professional ethics to maintain appropriate boundaries.
  • Ability to work independently and as a part of a team.
  • Ability to work with legal representatives and testify on behalf of PSI in court proceedings. 


Clinical Supervision/Promotion of Best Practices

  • Responsible for the clinical supervision and coordination of case management services for current and future scattered site and congregate housing first programs. Oversee the implementation of evidence-based practices (Motivational Interviewing, Comprehensive Case Management, Harm Reduction, and Trauma Informed Care), development of individual service plans, and referrals to community-based support services. 
  • Oversee and continuously improve clinical activities and processes by providing input into service plans, assessments, and service provision of the above mentioned evidence-based practices through regular individual supervision and case conferencing.
  • Support the work of the staff through involvement with tenants when necessary and appropriate. Provide crisis intervention for mental health and substance abuse related emergencies when necessary.
  • Promote program goals of residential stability, income maximization, and greater self-determination. To that end, promote tenant stability and independent living and, where appropriate, transition to alternative housing. 
  • May carry a caseload during orientation training and/or during staffing shortages.
  • Hire, train and provide administrative and clinical supervision to case management staff, including written evaluations and progressive discipline when necessary. Oversee staffing schedule and coordinate coverage when necessary. Conduct individual supervision with staff at least bi-weekly and all necessary program meetings. Schedule and oversee staff training and development to ensure compliance with Pine Street Inn policies.
  • Develop and maintain positive working relationships with referral partners that serve individuals with complex needs as well as other external organizations, governmental agencies and funding entities.
  • Carry a cell phone and respond to emergencies 24 hours a day, seven days a week. Participate in an on-call rotation with other program supervisors.
  • Ensures that staff is familiar with proper documentation procedures with regard to service plans, progress notes and other client service related reporting. Regularly review all service plans and client records to see that they are clinically appropriate and up to date.
  • Collaborate with the SSH Property Management team to coordinate new tenant move-ins, transfers, and move-outs. Work collaboratively with the Operations Manager through the legal process for tenants in program arrears or in violation of their program agreement, helping to find solutions to maintain tenancy. 
  • Collaborate with the SSH Clinician and PSI’s partner, Boston Healthcare for the Homeless Program’s visiting nurse and psychiatrist to serve tenants with severe and persistent mental illness and chronic substance abuse issues.
  • Represent PSI and the Supportive Housing Department in the Housing Court system in conjunction with the Case Management Supervisors.
  • Assist tenant as required for bed bug remediation as outline by PSI Bed Bug Policy”
  • Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another PSI Housing program at any given time.

Program Management

  • Assure that contractual and regulatory requirements are met for the scattered site and congregate programs and any future housing programs, including but not limited to HUD annual progress reports and internal Pine Street Inn reports. Work with staff to ensure maintenance of accurate records, including timely and accurate data entry into Pine Street Inn’s HMIS system and/or alternative data base systems.
  • Participate in collaborative networking with other Pine Street Inn program supervisors to share knowledge and experience and to ensure consistent policies and procedures. Maintain quality communication with other programs at PSI. 
  • Serve as a liaison with external organizations relevant to the work of these programs, including landlords and property managers. Relay information to staff as appropriate. Attend periodic PSI and SSH management and other required administrative meetings 
  • Maintain consistent, high-quality communication with Associate Director. Be knowledgeable of the Associate Director’s responsibilities and able to assume these responsibilities in the absence of the Associate Director as required.
  • Represent the mission of Pine Street Inn both within the community and with people and agencies outside Pine Street Inn.
  • Maintain documentation and eligibility status to drive eight-passenger vans in order to transport tenants as needed.
  • Performs other related duties as required. This job description may be revised based on the development of new Housing First and other programs.

Apply At: Pine Street Inn | Careers



SCHEDULE: 40 hours per week; Monday-Friday 8:00 am- 4:30 pm or equivalent, with some flexibility needed for meetings with staff, neighborhood meetings, and emergency calls. On-call rotation is required.

Pays $50,000 - $60,000 annually plus…

Detalles a Simple Vista

  • Flexibilidad
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    A Tiempo Completo
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USD $50.000 - USD $60.000
/ año


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444 Harrison Ave, Boston, MA 02118, USA

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