Chief Operating Officer (COO)

Position Title: Chief Operating Officer (COO), San Jose Downtown Association

The San Jose Downtown Association (SJDA) is seeking a versatile and dynamic COO to oversee the organization’s operations and administrative functions. This role will provide strategic and hands-on leadership, ensuring efficient coordination between in-house teams and outsourced departments, including HR and Finance.

About us:

The San Jose Downtown Association (SJDA) is a dynamic organization dedicated to revitalizing and enhancing the heart of San Jose. We are passionate about making downtown a vibrant, welcoming, and thriving destination for businesses, residents, and visitors.Our work has a tangible impact on the community – from creating lively public spaces to supporting exciting events that bring people together. At SJDA, we believe in fostering a collaborative and creative environment where innovation meets fun, and where every team member’s contributions make a difference. Join us in shaping the future of downtown San Jose!

Key Responsibilities:

Operational Management:

• Oversee daily operations to ensure smooth and efficient functioning
• Implement and optimize business strategies to support organizational goals
• Supervise and coordinate in-house departments including marketing/communications, community outreach, place management and clean, safe & beautification related staff and office management

Administrative Oversight:

• Provide strategic oversight of outsourced HR and Finance departments
• Ensure that outsourced providers meet organizational standards and compliance requirements
• Monitor and evaluate the performance of external HR and Finance services, addressing any issues that arise

Strategic Planning:

• Collaborate with the CEO to develop and implement long-term strategic plan and budgets
• Drive initiatives to enhance operational efficiency and organizational growth
• Seek out new opportunities for the organization to scale
• Foster interdepartmental collaboration to achieve holistic organizational objectives
• Support CEO with service contract negotiations

Vendor Management:

• Serve as the primary point of contact for outsourced HR and Finance vendors
• Negotiate contracts and manage relationships with external service providers, including insurance
• Ensure cost-effective and high-quality service delivery from outsourced vendors.

Qualifications:

• Proven experience in a senior operations or administrative role, preferably within a non-profit or similar organizational context
• Strong leadership and strategic planning skills
• Excellent communication and interpersonal skills
• Ability to oversee and manage relationships with outsourced service providers
• Understanding of HR and financial management, with the ability to supervise external departments effectively.

Skills and Qualities:

• Leadership: Demonstrated ability to lead and inspire teams
• Versatility: Capable of managing both operational and administrative tasks
• Strategic Vision: Ability to think strategically and implement long-term plans
• Operational Efficiency: Focused on improving processes and efficiency
• Vendor Management: Experience in managing and evaluating outsourced services
• Communication: Strong communication skills to coordinate with internal teams and external vendors

Compensation/Benefits:

• Salary range between $120k and $150k dependent on experience and qualifications
• Full suite of benefits, including 100% paid health insurance, PTO, and matching 401K

Please send resume and letter of interest to hr@sjdowntown.com – position open until filled