The Patron Experience and Fundraising Operations Manager will be responsible for developing, and maintaining critical systems, data management, and reporting that ensure the successful and effective day-to-day operations of the Patron Experience Team. This role will work cross-functionally within the development, marketing, and box office teams, and be a super user of our CRM/ticketing software Tessitura.
Now entering its 39th season, Opera San José is one of the leading cultural institutions in Silicon Valley and is distinctive in maintaining a Resident Company of artists. With a $5M budget, the company is in a growth period and has been at the forefront of the industry in developing new audience delivery methods and revenue-sharing models.
Essential Duties & Responsibilities:
Database and Ticketing Software Management (50%)
Ensure accurate and timely acknowledgment of donations
Create, update, and maintain policies and procedures for all database systems, ensure that all policies and procedures are being followed
Produce regular and ad-hoc reports for marketing, senior leadership, and Board of Directors to ensure effective tracking and management of donations and ticket sales Build ticketed events and packages in the Tessitura ticket system. Proactively maximize the value and quality of data introduced into the database. Schedule data audits and corrections using automated daily processes to identify and fix duplicates and other mistakes and inconsistencies. Build ticketed events and packages in the Tessitura ticket system.
Project Management and Campaign Support (25%)
Help project manage annual fundraising and subscriber renewal campaign Coordinate with Marketing on a regular basis to ensure all patron-facing box office information is up to date and accurate and that custom pre-show emails with show-by-show policies and details are sent to patrons.
Box Office Support (10%)
Leading up and during show runs support the box office staff with ticket sales, patron support (including inbound and outbound phone and email correspondence), and onsite event support. Assist box office during performances by providing first-class customer service and developing and maintaining a friendly and positive environment. Fundraising (15%) Assist with the prospect research and identification using Tessitura and Wealth Engine Support planning and execution of special fundraising events Track foundation proposals and reports and supplementary materials to ensure that necessary internal and external deadlines are met for institutional funding Other Fundraising Operations as needed to support Individual and Institutional giving programs
Preferred Experience & Skills
BA Degree, or at least 2 years prior experience working in the non-profit sector
Working knowledge and use of CRM database systems
Strong customer service experience
Exceptional attention to detail and follow-through
Demonstrated ability to problem solve and manage multiple tasks simultaneously
Outstanding verbal and written communication skills
Demonstrated success working collaboratively and cooperatively with others as part of a team
Proficient in Microsoft Office Suite and Google Applications
Compensation Opera San José offers competitive wages for its industry and location. This position is classified as salaried exempt which will be paid an annual salary and is not eligible for overtime pay. Salary is estimated as $65,000 to $75,000 depending on experience. This position is eligible for company benefits, which currently include paid time off, health plans, pre-tax flexible spending accounts, and a pre-tax savings program. Benefits may change from time to time as Management determines. Work Location This position has the flexibility to work a hybrid schedule with work being done both remotely and on-site at Opera San José’s offices at 2149 Paragon Drive, San Jose CA, and on performance days, at the California Theatre Box Office at 345 S 1st Street, San Jose CA. There are 24 performances annually, which are evenings or weekend matinees. Events may be scheduled on occasion at other locations requiring Patron Experience Team’s presence. Company Culture Opera San José, in desiring a more equitable world, is committed to fostering equity in our art form. Opera in the twenty-first century can and should demonstrate today’s values of equity and inclusion. We believe in building, fostering and sustaining a company that reflects, celebrates and serves the diverse communities of the Bay Area. Opera San José cultivates a work environment that encourages fairness, teamwork and respect among all employees. We are firmly committed to maintaining a work atmosphere in which people of diverse backgrounds may grow personally and professionally. Opera San José is an equal opportunity employer. It is our strong belief that equal opportunity for all employees is central to the continuing success of our organization. We will not discriminate against an employee or applicant for employment because of race, religion, gender, national origin, ethnicity, age, physical disabilities, political affiliation, sexual orientation, gender identity or expression, marital status, or veteran status in hiring, promoting, training, benefits, recommendations, rate of pay or other forms of compensation. Opportunity is provided to all employees based on qualifications and job requirements. To Apply Interested applicants should submit a resume to Careers@operasj.org. Please include “Patron Experience and Fundraising Operations Manager” in the subject line of your email
The Patron Experience and Fundraising Operations Manager will be responsible for developing, and maintaining critical systems, data management, and reporting that ensure the successful and effective day-to-day operations of the…
English fluency required
English fluency required
To Apply Interested applicants should submit a resume to Careers@operasj.org. Please include “Patron Experience and Fundraising Operations Manager” in the subject line of your email.