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Service Desk Administrator

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Publicado hace 29 días

Who We Are 

Center for Supportive Schools is an anti-racist, fast-paced, collegial, and team-oriented organization wholly committed to helping schools become places where students want to be. Our work directly addresses student disengagement, a root cause of diminished academic performance, students dropping out of school, and other high-risk student behaviors. We partner with schools in three areas: developing all students into leaders; empowering teachers to collaborate with each other and with students; and engaging entire school communities to improve how learning happens.  

 

CSS is driven by the vision that one day, all students will thrive in schools that graduate them prepared for the rigors of college and lives filled with meaningful work, active citizenship, and personal fulfillment.  

 

We are committed to antiracism. Our vision for students will not be realized absent the dismantling of systemic racism that permeates schools and society. Schools are not safe, supportive, engaging, and inspiring unless they address all areas of marginalization and eradicate the many interconnected forms of oppression. CSS’s focus on antiracism results from the outsized role that racism has played in shaping the United States and its institutions, from the fact that racism intersects with all other forms of oppression and given that which we learn and develop – tools, frameworks, resources – in dismantling racism can be leveraged to abolish all other forms of oppression. 

 

Founded in 1979, we are a national organization currently impacting 65,000 students annually and committed to supporting every K-12 school in the country. Most of our partners are economically disadvantaged communities where the consequences of student disengagement can be most devastating.  

 

For more information, please visit www.supportiveschools.org. For more information about CSS’s commitment to antiracism, please visit www.supportiveschools.org/antiracism-resources.  

 

Who You Are 

You are a dynamic, flexible, goal-oriented, and resourceful IT professional with strong troubleshooting skills. You have experience ensuring optimal use of hardware and software technologies, enhancing system performance, and managing all IT infrastructure. As the first point of user interaction, the Service Desk Administrator ensures that user needs and concerns are addressed quickly and efficiently. In addition to overseeing and coordinating all IT support, the Service Desk Administrator works closely with CSS’ external partners for ongoing maintenance and improvement of IT infrastructure and the end-user technology experience. 

 

The Role  

The Service Desk Administrator will be the main point of contact for the maintenance of technological systems. You will be a key part of ensuring that CSS employees have the support needed in the day-to-day use of technology. You will provide support to CSS staff regarding the use of computer hardware, software, and platform integration and management. You will utilize your troubleshooting, customer service, and communication skills to ensure CSS staff members have the technology they need to be effective in their roles. 

 

What You’ll Do 

Technical Support 

  • Provide users with technical support, including troubleshooting assistance and problem resolution for PCs, printers, and other peripherals, platforms, VoIP phones, photocopiers, and remote access 
  • Assist with testing, scheduling, and deploying technology updates 
  • Diagnose and escalate technology needs and issues to the appropriate technical support provider, as needed and in a timely manner, to fully restore system functionality. Document accurately all tasks performed to rectify the given situation prior to second-level support escalation. Assist in the communication of system restoration with second level assistance and effective oral or written communication 
  • Work closely with CSS’s IT consultants and service providers to ensure CSS’s technology needs are being met and technical services are delivered in support of our operating business needs; follow-up, as needed 
  • Regularly assess effectiveness and quality of support provided by CSS’s IT consultants and service providers 
  • Purchase hardware, install software, configure and set up PCs, and install and set-up printers and other peripherals, as necessary 
  • Improve existing platforms by reviewing objectives and specifications, evaluating proposed changes, and working collaboratively with others to make modifications, as needed 
  • Evaluate vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs 
  • Participate in technical research and solution development to increase efficiency and cost-effectiveness, maximize reliability, and promote innovation 
  • Manage all technology onboarding and offboarding  
  • Maintain inventory of computers, infrastructures, phones, order supplies, software changes and revisions 

Monitor and Manage CSS Digital Files and Platforms  

  • Manage annual platform subscriptions  
  • Implement and/or guide implementation of technology solutions for the organization ensuring consistency with overall technology standards, strategy, and operational requirements 
  • Actively maintain CSS digital files in Box and Google Workspace and update the overview document, as needed, to ensure folder structure is kept current 
  • Serve as administrator for the organization’s Google Drive account by managing all IT related aspects of onboarding and offboarding and supporting staff with passwords  
  • Connect with CSS’s teams to identify and streamline technology needs and reduce areas of overlap  
  • Develop internal protocol to manage internal purchases and renewals of technology platforms 
  • Plan and facilitate internal professional development around the procedures and management of digital files and utilization of various CSS endorsed platforms 
  • Participate in research to identify pro bono services and funding opportunities that could enhance technology at CSS 

 

What You’ve Done 

 

Education: You’ve likely earned a bachelor’s degree in Computer Science, Information Systems, or equivalent.  

  

Professional Experiences and Personal Qualities/Skills: You likely have experience and expertise in core technology products such as operating systems, hardware, networks, and systems management, troubleshooting, platform and software implementation and management. 

Experience with core Microsoft Enterprise Products, including Windows 10 Pro and Office 365 is necessary. Experience with Salesforce is preferred. 

In addition, you have likely had the following experiences and have demonstrated the following attributes:  

  • At least three years of experience in IT Support or a similar field is required. 
  • Knowledge of Microsoft Active Directory, Box, Google Workspace, Workplace, Zoom, and RingCentral a plus  
  • Demonstrated ability to apply superior guest-service skills and techniques, including prompt response to users, maintaining professionalism under stressful circumstances, and following through with users to ensure needs were met and have a willingness to teach and learn 
  • Proven ability to work cooperatively in a team environment and with a variety of individuals from diverse backgrounds 
  • Proven ability to make decisions within the scope of the position and to maintain continuous communication with management 
  • Strong analytical, written, and verbal communication skills 

 

Location 

This is a hybrid position with work primarily based out of a home office, and occasional travel to CSS’s Princeton, NJ office.  

Who We Are 

Center for Supportive Schools is an anti-racist, fast-paced, collegial, and team-oriented organization wholly committed to helping schools become places where students want to be. Our work directly addresses student…

Detalles a Simple Vista

  • Flexibilidad
    A Tiempo Completo
  • Educación
    Licenciatura
  • Nivel Profesional
    Profesional
Salario
USD $50.000 - USD $60.000
/ año

Compensación

Schedule, Salary, and Benefits 

The anticipated starting date for this position is November 2021. The salary range for this position is $50,000 - $60,000 per year. CSS offers a comprehensive and competitive benefits plan, including health, dental, and vision insurance, and a 403(b) plan with employer match. 

Schedule, Salary, and Benefits 

The anticipated starting date for this position is November 2021. The salary range for this position is $50,000 - $60,000 per year. CSS offers a…

Ubicación

Temporalmente A Distancia
El trabajo se puede realizar en o cerca de Princeton, NJ
Ubicación Asociada
911 Commons Way, Princeton, NJ 08540, USA

Cómo aplicar

To Apply 

Interested applicants are requested to apply immediately by emailing a cover letter and CV/résumé to resumes@supportiveschools.org. Please include (1) the title of the position in the subject line of your email and (2) where you found the position posting in your cover letter. If possible, please email all documents in PDF format. People of color are strongly encouraged to apply.  

Center for Supportive Schools is an equal opportunity employer committed to inclusive hiring and dedicated to diversity, inclusion, and equity in its work and staff. CSS’s Equal Employment Opportunity and Affirmative Action related policies are available upon request. 

To Apply 

Interested applicants are requested to apply immediately by emailing a cover letter and CV/résumé to resumes@supportiveschools.org. Please include (1) the title of the…

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