Financial Aid Coordinator, Operations

The Financial Aid Coordinator, Operations ensures the smooth functioning of the Office of Financial aid, serving as first point of contact for all Financial Aid inquiries, responding to inquiries from applicants, students, and parents. The Coordinator also serves as primary support for all student employment functions. Reporting to the Assistant Dean of Financial Aid, this person is part of a team of six professional staff and serves as the administrative assistant to the Vice President of Enrollment Management and Student Development.

This is a hybrid position requiring a minimum of three days in the office each week. The salary for this role will be $48,000 - $50,000 per year.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values have a focus on equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities:

• Serves as first point of contact for all visitors to the Office of Financial Aid. Responds to a high daily volume of email and phone calls.
• Provides back-up support to the Student Employment Manager by assisting with onboarding, data entry and payroll processing.
• Counsels new and continuing students on financial aid programs and policies. Manages the flow of sensitive documents, reviewing documents for accuracy, entering data, and maintaining a communications calendar of reminders.
• Maintains schedule for one or more supervisors, including organizing and coordinating meetings, conference calls, webinars, etc. 
• Assists supervisors with various departmental projects, including research and document editing, website updates, creation of surveys, etc.
• Provides general office support and maintains the physical office space.
• Other duties as assigned.

Minimum Requirements:

• One to two years of experience working in a college student employment, financial aid, or bursar’s office, or other relevant experience.
• Proficiency in the Microsoft Office suite and a willingness and aptitude for learning new programs.
• Commitment to diversity and the mission of the Juilliard School; cultural competency in dealing with people from varied backgrounds.
• Excellent written and verbal communication skills, including active listening skills.
• Sensitivity to the needs of a fast-paced educational and artistic community. Attitude of flexibility, teamwork, and collaboration.
• The ability to work with a wide range of constituencies (staff, students and families, faculty, and administrators) with diplomacy and tact.
• Ability to work independently, perform multiple tasks under pressure, maintain attention to detail, and maintain confidentiality.

Preferred Background:

• Administrative experience beyond minimum requirements
• Familiarity with Oracle or PeopleSoft Information Systems and Technolutions Slate systems a plus.
• Knowledge of and interest in the performing arts

Nondiscrimination Policy:

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.