Program Assistant (Young Adult ACT Team)

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Goddard Riverside’s Young Adult Assertive Community Treatment (YACT) Team provides psychiatric treatment and intensive case management for 48 adults with severe mental illnesses. Services include crisis intervention, medication monitoring, social supports, assistance with everyday living needs, access to medical care, psycho-educational supports, and employment assistance.

Purpose of Position: The Program Assistant provides administrative support to the ACT team.

Schedule: Monday through Friday 35 hours per week

Salary Range: $45,730 - $53,000

Unionized by Local 74.

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Billing

• Process Medicaid Claims to Managed Care Organizations (MCOs)
• Prepare Medicaid invoices for client services
• Maintain relationships with the Claims departments at MCOs
• Keep track of Prior Authorizations for MCOs
• Final Quality Assurance for ALL Medicaid Billing (DOH & MCOS), mitigating fraud/waste/abuse.

Office Management

• Oversight and management of Petty Cash ensuring fiscal and regulatory compliance
• Work with Director to ensure program and contractual compliance
• Assist Director in monitoring and overseeing program budget
• Monitor office equipment; follow up on any repairs needed
• Monitor office supplies and order as needed
• Maintain files, make copies.
• Answer phones, greet and direct visitors
• Prepare statistical reports

Participate as an ACT team member

• Attend staff meetings, case conferences, and training programs to upgrade skills and knowledge
• Attend supervision meetings
• Work collaboratively with ACT team staff in a team case management model
• Other tasks as required

Qualifications

• High school diploma or GED, required
• Bilingual English/Spanish preferred
• Strong communication skills – verbal and written
• Excellent computer skills
• At least two years’ prior administrative experience, billing experience a plus

Physical Requirements

• Frequent Computer use

Work Environment

• Office setting.
• Frequent interaction with mentally ill population.

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.