Housing Up is one of the leading non-profit organizations in Washington DC – helping more than 700 homeless and at-risk households to transform their own lives. We provide the full spectrum of housing, which includes permanent supportive, rapid rehousing, transitional, and affordable rental housing. Households also receive supportive services include case management, employment services, clinical services, housing counseling, resident services, life skills, and youth programming.
The Family Transitional Housing Case Manager is responsible for delivering intensive services to families who have experienced chronic homelessness and have been diagnosed with a mental health or physical disability. Additionally, families may be economically and/or emotionally detached from their support networks. Through this work, the case manager will help families to improve basic life and interpersonal skills, access physical and mental health care, maintain stable housing, assist with job preparation and attainment, and access educational opportunities. The case manager will also ensure that families are linked to public benefits, such as Medicaid, SNAP, and TANF. Ultimately, these services are focused on ensuring that clients are empowered to achieve the highest level of self-sufficiency possible. While participating in this program, families will live at a site-based transitional housing program, located in Washington, DC.
At the core of this work is a strengths-based family assessment, which explores the 4 Pillars of Housing Up Case Management – Household Finances, Unit Management, Health and Mental Health, and Family Life and Social Support. The assessment will serve as the foundation for goals related to these 4 Pillars. The assessment must be updated as often as necessary, but no less frequently than quarterly.
The case manager will meet with each family weekly to discuss these goals and to collaboratively establish reasonable action steps.
In support of these goals, the case manager will:
- Coordinate program intake meeting and exit meeting with partnering agencies.
- Develop successful working relationships with clients that support their ability to increase their self-reliance, independent living skills, and housing stability.
- Explore opportunities for clients to increase their income which will prepare them for successful exits.
- Assist clients with day-to-day living and ensure client compliance with housing and community-related regulations and rules.
- Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
- Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
- Work with all members of the household, including children, to ensure that each are meeting their full potential.
- Serve as an ongoing liaison between property managers and clients.
- Successfully mediate conflict between clients.
- Intervene when crises occur and combine de-escalation techniques with proactive planning to minimize reoccurrence.
- Assist in developing and encouraging adherence to a personal budget through pro-active and meaningful housing and budget counseling sessions. Provide budget counseling and education to assist clients in establishing payments plans for bills and past debts, so that clients successfully maintain their housing.
- Proactively aide clients in becoming connected to supportive services and work collaboratively as a team to advance client goals.
- Ensure the integrity and confidentiality of all client information.
- Maintain current records in the Homeless Management Information System (HMIS) database and paper case files, documenting interactions with residents in a standardized format used by Housing Up.
- Capture program statistics and other required reports as directed.
- Participate in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success.
- Coordinate with maintenance contractors MJM and DGS to ensure work orders are completed, assigned, and monitor the timeline of completion.
- Submit work orders which includes taking pictures of the repair need before and after the repair has been completed. Must verify work orders were completed in the work order system.
- Coordinate with DGS and MJM Building monitors regarding changes to building, inspections and emergency issues for maintenance and client building issues.
- Coordinate with security staff superiors regarding concerns, changes with security or emergency situations, and monitor security staff.
- Coordinate with clients regarding escrow payments, ledger information and other staff regarding the client’s escrow pay outs.
- Monitor and report daily security staff and maintenance staff issues.
- Coordinate with the Vice President of Asset Management to schedule and participate in monthly fire drills.
- Attend staff meetings and other meetings as required by supervisor.
- Complete annual trainings required by The Community Partnership for the Prevention of Homelessness (TCP).
- Other duties as required.
- Bachelor’s degree in a field of study related to human services.
Applicable Experience, Knowledge, and Skills
- One (1) year of experience working with families who have been at risk of homelessness or who have experienced homelessness.
- Experienced at a site-based environment is preferred.
- Familiarity with the Strengths-Based and Housing First approaches to case management.
- Well-versed in trauma-informed service delivery, with experience executing this approach in housing programs.
- Ability to provide services with empathy and with consideration of how trauma impacts the mental, physical, and psychological responses of clients.
- Demonstrated ability to partner with youth clients who have experienced mental health challenges, trauma, crisis, and community stress and successfully empower them to overcome their challenges.
- Ability to establish and maintain trusting relationships – patience & perseverance.
- Ability to de-escalates crises and prevent reoccurrence.
- Excellent verbal, written and problem-solving abilities. An upbeat demeanor is required.
- Working knowledge of DC area community resources to address client needs.
- Knowledge of substance abuse/recovery, family systems, and mental health care.
- Excellent interpersonal skills.
- Strong documentation and reporting skills.
- Strong planning and organizational skills.
- Ability to prioritize effectively while managing multiple tasks and responsibilities.
Work Environment/Physical Effort
- The case manager will primarily work from a site-based permanent supportive housing program in Washington, DC. Employees here will require flexibility to work night and/or weekends when necessary and with advanced notice.
- Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing.
- Must be available to participate in after hours on-call rotation, as well as be on call during inclement weather.
- Candidate must be computer literate and be able to navigate MS Office software (e.g. Word, Excel, PowerPoint).
- Candidate must also possess a valid driver’s license and have a vehicle, as well as proof of auto insurance.
Salary and Benefits
Salary $50,000 - $55,000 (Depending on qualifications and experience)
This position is eligible for a $2,000 sign-on bonus!
Housing Up offers a competitive benefits package including health insurance and a retirement plan, paid vacation, sick leave, and commuter benefits.
Housing Up has made the safety of our clients, staff, and our surrounding communities a top priority. As part of that commitment, the organization that all are required to be vaccinated against COVID. As a prospective and/or a new employee at Housing Up, you will be required to comply with the organizations vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any Housing Up location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded.
Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Housing Up is one of the leading non-profit organizations in Washington DC – helping more than 700 homeless and at-risk households to transform their own lives. We provide the full spectrum of housing, which includes permanent supportive…