Print Center Coordinator

Organization Overview

United Friends of the Children empowers current and former foster/justice involved youth on their journey to self-sufficiency through service-enriched programs, advocacy, and consistent relationships with a community of people who care.

Founded over 40 years ago, United Friends’ is a leading provider of youth development services to current and former foster youth in Los Angeles County. Through its housing and education programs, the organization has helped thousands of young people imagine and actualize their own dreams and futures. United Friends’ programs focus on commitment, trauma-informed care, and empowerment by prioritizing a whole-person-development approach. Through a Social Justice Positive Youth Development (SJPYD) model, we center building relationships with youth over an extended period to achieve greater outcomes. Around those relationships, United Friends wraps an array of supportive services to help youth successfully transition to adulthood. As a result of services, United Friends alumni have greater housing and economic stability, higher educational attainment and a stronger sense of community and emotional wellbeing.

Position Overview

Reporting to the Director of Operations, the Digital Print Coordinator supports the day-to-day operations of United Friends’ digital print social enterprise and is responsible for coordinating print production from intake through completion. This position supports high-quality, timely, and accurate print services for internal departments, external partners, and customers while maintaining organized workflows, equipment, inventory, and production records.

As part of the Operations team, this role also contributes to the successful integration and growth of the print center within United Friends. The ideal candidate is organized, flexible, solutions oriented and aligned with United Friends’ mission and commitment to supporting current and former foster youth.

United Friends currently implements a hybrid work environment where applicable; however, this role requires regular on-site presence to operate equipment, complete production work, receive materials, and support print center operations. The schedule is determined at the discretion of management and the needs of the agency and/or print center. As a full-time non-exempt employee, the Digital Print Coordinator will generally work standard business hours Monday-Friday and may work weekends and/or evenings as necessary.

Duties and responsibilities

Print Production and Workflow Coordination

• Coordinate and execute print production workflow from job intake and prepress through printing, finishing, quality review, packaging, and delivery or pick-up.
• Prioritize and schedule multiple print jobs based on customer needs, production timelines, equipment capacity, and organizational priorities.
• Review job requests, confirm specifications, clarify missing information, and communicate timelines or production needs to internal and external customers.
• Perform routine equipment checks, cleaning, and basic maintenance to support safe and consistent print production.
• Troubleshoot print quality, workflow, and equipment issues; escalate service needs when repairs or vendor support are required.
• Monitor and maintain inventory of paper, toner, finishing supplies, and other production materials to ensure readiness for scheduled jobs.
• Identify and coordinate the purchase of supplies, special materials, and third-party services needed to meet job specifications.
• Maintain a clean, organized, safe, and professional production environment.

Customer Service, Communication, and Quality Assurance

• Provide responsive, respectful, and professional customer service to staff, partners, vendors, and customers.
• Confirm project expectations, communicate delays or changes, and support problem-solving to ensure customer satisfaction.
• Review completed work for accuracy, color, quality, finishing, quantity, and alignment with approved specifications before release.
• Maintain confidentiality when handling sensitive files, customer information, youth-related materials, or internal organizational documents.
• Support continuous improvement by identifying workflow gaps, recurring production issues, or opportunities to improve efficiency and quality.

Operations and Social Enterprise Support

• Support the Director of Operations with implementation of print center procedures, production standards, and administrative systems.
• Track basic production information, expenses, inventory, and other operational data as requested.
• Assist with invoices, purchase requests, customer/job documentation, and other administrative needs related to print center operations.
• Collaborate with Operations and Program teams to support internal print requests, organizational projects, events, and youth-centered initiatives.

Other

• Other duties as assigned.

General United Friends Responsibilities

• Act as a role model within the organization to uphold and implement United Friends’ organizational values:
• Embrace program evaluation that leads to excellence and impact
• Build effective and empowering partnerships with the youth, community and each other
• Create a fun and exciting environment that inspires learning and innovation
• Communicate openly, honestly and with humility across all groups
• Work together as one organization

• Staff hold a commitment to:
• A culturally responsive Trauma-Informed Approach to our population and client centered advocacy
• Strong knowledge of the communities served and centralize this cultural understanding into the work.
• Support in Justice, Equity, Diversity, and Inclusion (JEDI)
• Evaluating the completeness, accuracy and relevance of data to determine information value and improve client services.

Required Qualifications

• Experience working in a nonprofit, social enterprise, workforce development, or youth-serving environment.
• High school diploma or equivalent required; related technical training, certification, or equivalent experience preferred.
• Knowledge of finishing operations and equipment, such as cutting, binding, punching, folding, or related production processes.
• Strong verbal and writing skills.
• Ability to work in a fast-paced environment and manage competing priorities.
• Ability to work independently and in team settings.
• Brings a positive and respectful attitude.
• Demonstrate the ability to be creative, flexible, and organized.
• Ability to establish and cultivate respectful relationships with peoplefrom diverse backgrounds.
• High level of personal responsibility and accountability.
• Proficient with Microsoft Office, email/calendar systems, and basic computer applications required for production and administration.
• Knowledgeable of trauma-informed and client-centered advocacy
• Understand the communities served and centralize this cultural understanding into the work
• Passionate about United Friends’ mission

Preferred Qualifications

• At least one (1) year of hands-on digital print production, print shop, copy center, or related technical experience.
• Experience with Xerox Color Press 1000, Xerox D110, Challenge 200 Paper Cutter, GBC Magnapunch, Free Flow, or similar production equipment/software.

A comprehensive benefit package is offered and includes:

• 100% employee base plan medical, vision and dental coverage
• Acupuncture/Chiropractic insurance (employer-sponsored)
• Life/Disability insurance (employer-sponsored)
• 403b voluntary retirement plan
• Generous sick and vacation allowances
• Flexible, fun environment
• Amazing partners in the work
• Professional development assistance
• Retirement plan