Bilingual Survivor Care Intake and Program Coordinator

LOVE146 VISION: The end of child trafficking and exploitation. Nothing less.

LOVE146 MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.

REPORTS TO: Survivor Care Senior Rapid Response & Long Term Manager

STATUS: Full-time

SALARY: $50,000 - 52,950

BENEFITS: BENEFITS: Organizational culture committed to equity, self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (with a $20 flat rate employee contribution per paycheck); fifteen (15) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after five (5) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program.

LOCATION: New Haven, CT (Hybrid with 1-2 days weekly in the office)

OVERVIEW: The Love146 Survivor Care Intake and Program Coordinator is a full-time position. The Survivor Care Intake and Program Coordinator oversees the intake process and coordinates other program activities to support implementation of the Connecticut Survivor Care Program.

LOVE146’s COMMITMENT TO EQUITY: Our vision is the end of child trafficking, which compels us to continually operate from a posture of learning and growing. Love146 seeks to enhance the innovation and creativity, greater productivity, and employee satisfaction that derive from a well-managed, equitable, and accessible workplace. To read our full statement, please visit https://love146.org/about/#equity.

JOB RESPONSIBILITIES

Program Intake:

• Serve as the primary coordinator and contact person for all referrals to, and general inquiries regarding, the Survivor Care Program.
• Assess intakes to ensure they meet program eligibility.
• Input intakes into database.
• Follow-up on any missing information required to complete intakes.
• Once intakes are completed, share information with appropriate staff to facilitate service delivery.

Program Coordination and Implementation Support:

• Assist in ensuring that proper program procedures are adhered to.
• Provide operational support to the program.
• Oversee Rapid Response backpack production and dissemination.
• Coordinate all aspects of internal professional training.
• Communication and coordination with outside vendors for Survivor Care, examples: translation services and security apps
• Additional program coordination support, as assigned, including assistance with program meeting logistics and technical support.
• Collaborate and participate in Love146 meetings.

Reporting and Team Interaction:

• Work with program directors and other departments, as needed, to receive, track, process and facilitate the distribution of staff and client-related programmatic supplies.
• Support and contribute to the coordination and/or production of program-related documentation and written materials relating to specific projects/programs.
• Assist with data tracking and reporting.
• Assist with producing monthly, quarterly, and annual reports, as required by the program.

QUALIFICATIONS & EXPERIENCE

• Bachelor in a related field, such as human services or social work preferred.
• Experience with a trauma-informed organization is highly desired.
• One to two years of experience, experience providing programmatic support in a nonprofit preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Experience with written and verbal use of Spanish in a professional capacity required.
• Ability to work independently, be self-motivated, and exercise judgment and discretion.
• Highly motivated and organized, possessing a professional demeanor.
• Ability to multitask, prioritize, and work efficiently; to be flexible while still achieving goals.
• Ability to anticipate work needs and follow through with minimum direction.
• Attention to detail and high level of accuracy.
• Ability to manage stress and express self-care concerns.
• A learner, with a strong understanding of the need for collaboration.
• Proficient in relevant computer applications such as Microsoft Office, Internet applications (e.g., Google Docs), and Salesforce.
• Ability to gather, analyze, and interpret data to collaborate in the creation of meaningful reports demonstrating project impact.
• Valid driver’s license, a clean driving record, current automobile insurance, and access to a reliable car.

WORKING CONDITIONS

The incumbent must spend long hours sitting, using office equipment and performing computer operations, which requires intense mental and visual concentration and eye-hand coordination. The incumbent is located in a busy, open office area with regular interruptions which may cause stress. The incumbent is required to deal with a wide variety of people on various issues.

Love146 is an Equal Employment Opportunity Employer