Operations Director

Position: Operations Director

Reports to: Executive Director

Classification: Full-time, exempt from FLSA.

Work Conditions: Frequently moves boxes weighing up to 20 pounds across the office for various needs; frequently ascends/descends stairs and moves about inside and outside the office to address building needs. Limited evening and weekend hours may be required. Hybrid work from home (1-2 days) and in-office in Chapel Hill (3-4 days) is required for this position with COVID precautions in place to maximize safety.

Benefits: 100% paid health, vision and dental insurance (no employee contribution required). 5 weeks paid vacation, additional paid day off each month, 14 paid holidays per year. Paid parental leave and short-term disability benefits. Option to participate in 403(b) Retirement Savings Plan and pre-tax Flexible Spending Account (FSA).

Salary: $41,000 through 6/30/2023; $46,000 effective 7/1/2023

Position Summary: The Operations Director position is responsible for administrative support to the

leadership team, management of office operations, facility improvement projects and internal communications under the direction of the Executive Director.

Essential Job Duties and Responsibilities

Operating Procedures

● Develop, implement and update standard operating procedures for staff related to agency administrative

functions (e.g., supply requests, keys, building security, staff meetings, etc.).

● Provide support to staff in ensuring the smooth functioning of agency operations and procedures and assist in troubleshooting problems when they arise.

● Conduct administrative orientation for new staff, interns and volunteers on operational procedures and office maintenance.

● Manage relationships/agreements with external partners/vendors to ensure efficiency of the organization and reduce costs as needed.

IT and Tech Support

● Manage I.T. and tech support consultants and vendors for computer, phone, network, copier etc.

● Problem solve and help resolve IT and tech issues as needed.

● Arrange for maintenance and repair of office machines and equipment.

Building Maintenance and Management

● Serve as liaison with contracted service providers for maintenance of building(s) and grounds.

● Check the building for maintenance needs. Field concerns from staff regarding maintenance issues. Follow up with any immediate concerns.

● Ensure that routine maintenance and necessary repairs are conducted.

● Perform light housekeeping and maintenance tasks.

● Help ensure facilities are kept neat and clean throughout the week.

Administrative Support

● Process incoming and outgoing mail; maintain check/cash log and ensure development staff have donation records in a timely manner.

● Ensure adequate inventory of office supplies, within budgetary guidelines.

● Assist in developing and implementing streamlined, equitable interviewing and hiring processes and serve as a key member of all Compass Center hiring committees to assist teams in implementing consistent practices.

● Assist with other administrative duties as assigned by the Executive Director or designee.

Qualifications:

● Associate’s Degree, Bachelor’s or equivalent experience

● Three years of experience in administrative management, preferably in the nonprofit environment, preferred

● Strong organizational and communication skills, keen attention to detail

● Ability to maintain strict confidentiality

● Ability to communicate in a professional manner with staff, clients, funders, and vendors

● Demonstrate cultural sensitivity and the ability to work with diverse groups

● Demonstrate the ability to perform job duties with a high degree of initiative and professionalism, sound judgment, and patience

● High-level working knowledge of Microsoft Office suite including Microsoft Excel and G-Suite

● Enjoy working with a team of other committed and passionate staff members

● Possess a valid North Carolina driver’s license, automobile insurance, and reliable vehicle preferred

We actively encourage diverse candidates to apply, especially those who are Black and/or Indigenous People of Color, Women and gender minorities, people with lived experience of domestic violence and/or housing instability and people with disabilities and/or neurodivergence. Compass Center provides equal employment opportunities to all employees and applicants for employment without regard to race, ethnicity, color, religion, age, gender identity or expression, sexual orientation, disability, appearance, class, body size, partnership status, parenting and/or pregnancy status, genetic information, national origin, or veteran status.

To apply, please send a cover letter, resume and 3 professional references (at least 1 a direct supervisor) to employment@compassctr.org. Please include the job title in the subject line of the email. No phone calls, please.