Director, Performance Measurement & Monitoring

Title:        Director, Performance Measurement & Monitoring

Program:      Program Evaluation and Quality Assurance (PEQA)

Schedule:     Hybrid. Two days in office

Salary:          $90,000 - $100,000

Program Overview:

The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages Project Renewal’s systems of performance measurement and management, quality assurance, and quality improvement. PEQA’s objective is to enhance the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.

Essential Duties & Responsibilities:

The Director of Performance Measurement & Monitoring position reports to the Director of Program Evaluation and Quality Assurance and collaborates with program and agency leadership to strengthen the configuration and use of data to improve services across the agency. Specific responsibilities include, but are not limited to:

 Performance Measurement & Monitoring

• Provide strategic leadership in how the organization approaches performance measurement and monitoring (PMM), including both agencywide strategy as well as program-specific implementation for workforce development programs
• Supervise a team of data analysts, providing day-to-day oversight of projects
• Collaborate with key stakeholders on design and development of new reports and dashboards in web-based data systems, including Salesforce and Foothold/AWARDS
• Conduct analyses and generate data to support agency initiatives, program planning, and external contract/funder reporting needs
• Provide coaching, support, and leadership on a variety of measurement and monitoring topics to build organizational capacity in performance measurement & monitoring, evaluation, and database usage
• Act as liaison to transform key insights from the department’s program evaluation activities into meaningful program performance indicators

 Database Management

• Collaborate with program leadership, IT department, and other stakeholders to design and implement database management solutions
• Partner with contracted developers to oversee configuration of Salesforce database for workforce development programs and offer post-deployment support
• Lead development of data quality monitoring tools for web-based data systems, focusing on Salesforce and Foothold/AWARDS, and work with program supervisors and staff to improve data quality and workflow efficiency
• Act as primary liaison and point-of-contact for user management, ensuring that staff have access to the information they need to conduct their work and to make decisions

 Training

• Create and enforce policies for effective data management, and conduct periodic trainings for relevant staff on best practices for data quality, case management documentation, and building custom reports
• Support departmental trainings for program staff/supervisors in implementing performance measurement/ management systems and conducting internal quality assurance processes, which ensure high quality data capture within those systems
• Other duties and responsibilities as assigned

 Qualifications:

• Strong quantitative and analytical skills, experience with data management, knowledge of relational databases
• Experience working with web-based case management and/or CRM systems within nonprofit agencies, with at least one year experience in Salesforce administration, implementation, or management
• Excellent communication skills to translate complex topics using non-technical terms to staff at all levels
• Exceptional attention to detail, highly organized, with excellent project management and organizational skills
• Experience with data visualization, information design, and workflow design
• Master’s degree in a related field preferred, or Bachelor’s degree with a minimum of three years’ experience in human services, program evaluation, systems administration, or related field

To Apply: Apply through link at Director, Performance Measurement & Monitoring - Career Portal (dayforcehcm.com)

All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.