Chief Experience Officer

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Art and creativity are for all people. We value diversity — in backgrounds and experiences. We seek a self-reflective leader who is passionate about the arts and arts education as our next Chief Experience Officer. We encourage members of the BIPOC community to join this esteemed historic arts and cultural organization in Philadelphia.

Reporting to the President and CEO, the Chief Experience Officer will base their work on current research and best practices in the fields of museum education, community education and partnerships, and visitor engagement. They will provide visionary and strategic leadership for a portfolio of educational programs to ensure the museum provides high-quality services that are responsive to and speaks to issues

in the community, especially ones that represent the museum's values, including diversity, equity, inclusion, access, and belonging. They develop and maintain relationships with other arts, community, and education organizations and leaders.

This position will initiate, plan, and manage a diverse portfolio of grants that support the department's efforts and increase earned revenues from program participants. Working collaboratively with the Development team, they will assist in the cultivation of donors and general fundraising activities to benefit the program area and cultivate interest among its audiences.

Essential Functions:

This position will design and develop experiences for museum visitors and develop methods that facilitate the engagement of visitors with the museum’s rich collections and programs. Successful candidates will demonstrate a deep understanding of how to engage cross-generational and diverse audiences with a welcoming and accessible approach. They will also serve as an advocate for program development leading staff in creating partnerships with K-12 and family programming that positively impact the community. More specifically, the major responsibilities of the position include:

• Coordinate the development, implementation, and administration of educational programs, budgetary processes, and community outreach.
• Deepen partnerships with PreK-12 schools in Philadelphia and across Pennsylvania. Enhance the value the museum can contribute to 21st-century skills and the curriculum and inspire greater involvement for teachers and students.
• Expand and continually improve the museum’s engagement with the greater Philadelphia community. Aim to make the museum an essential resource and must-see destination.
• Leverage digital, in-person, and distance platforms and experiences to encourage audiences to explore art and the museum.
• Integrate what is traditionally known as Visitors Services to capture, respond to, and build relationships with multiple, rotating audiences. 
• Oversee all aspects of the evaluation of professional and support staff involved in conference services, youth programming, and summer camps.
• Identify relevant sources of funding and complete applications for grants related to training and development.
• Develop, implement and monitor department budgets and grant/contract budgets.
• Prepare annual budget request and supervises the expenditures of funds.
• Provide leadership in developing and managing grants from external agencies in cooperation with the Chief Development Officer.

Qualifications

• Qualified candidates will possess a Master's degree (M. F.A.) in Art History, Studio Art, Art Education, Design, Museum Studies, or other relevant fields, as well as a minimum of 7 years of experience in education, curatorial, exhibition management, or performing arts in an urban setting. Well-developed skills that support creative approaches for working with adults, families, schools, teachers, and general museum audiences alike are imperative.
• In partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members.
• Must possess administrative, supervision, and community relations expertise in an urban setting. Strong full time business management experience and skills, including writing business plans, entrepreneurship, contract training responsibilities, etc.
• Represent, or ensure representation of community engagement & organizing programs in relevant coalitions, policy discussions, city and community hearings, and advocacy opportunities.
• Develop and implement strategies that will maximize synergy among all community engagement & organizing programs and other agency departments.
• Candidates will possess strong leadership skills and a proven track record as competent managers with sophisticated skills in problem-solving, organizational strategy, and budget creation and management. Direct experience managing staff and/or similarly complex project management skills required. Serious candidates will be excellent communicators and listeners with particular skills in written communication and oral presentation.
• Effectively analyze problems, determine solutions, and take decisive action leading to successful outcomes.
• The ability to anticipate conditions and plan ahead to overcome challenges or capitalize on opportunities.
• Demonstrated experience in employee supervision and performance management.
• Must be computer literate with a working knowledge of the Internet, e-mail, Microsoft Word, Excel, and Microsoft Office. Ability to learn online functions such as scheduling, etc.